Sheraton Suites Wilmington Downtown

Staff is great! We got in town early and they allowed us to check in right away

The hotel is located in a business district with parking available underground. The rooms were reasonably priced for a block of rooms, for wedding guests, compared to some of the others hotels around. Upon entering, the first thing one notices is that the lobby needs updating. The front dest staff were courteous, pleasant and helpful, especially one named Liz. They have a small cafe type restaurant that is open for breakfast, however, the food leaves more to be desired. I was at this location for a wedding rehearsal reception, where light fare was served one evening, chicken skewers and egg rolls, which neither was very palatable. They have a cold beverage dispenser machine and small makeshift Starbucks in the lobby for a few beverages, muffins and fruit. There are not many options around for food to dine out in the area. I did find a small cafe, open only on week days, about 3 blocks walk to the left, for decent burgers, chicken sandwiches and fries. It is next door to a tiny specialty coffee shop on the street. About 6 1/2 blocks walk, in another direction, is a food market located on 13th Street on the first level of an office building. They have a variety of breakfast and lunch options, open 7 days a week. One positive, is that the elevator is secure, being one can not access floors without a room card, however, the elevators need updating, as well. The hotel king suite rooms on the 5th floor where I stayed had minimal updating. The living room furniture is just basic looking and dated. It was nice that the rooms had two televisions. The view was decent from the large windows. The bed is comfortable and very clean, however, some of the pillows are ok, and some need replacing, too flat. The bathrooms looked like they had some basic renovation, however, my shower door did not slide well, the toilet is much too low with a minimal flush system. There was a loose metal panel leaning against the wall in the bathroom, that looked like the workers left from the renovation process. The sinks, vanity and mirror are nicely done. Once the hot water was turn on in the sink, noticed some brown sediment for about 5 seconds. Hot water in the shower was sufficient. The toilet paper is a cheap brand and very thin. Towels are decent and clean. Soap, shampoo and conditioner are supplied. Would I stay again? Probably not, being a would like a location with better food options, and a little more updated hotel, with more attention for detail in the rooms, for the price.

Loved the room setup and comfort level of bed

I booked for a king size and they gave me two queen size beds. I paid more for a king though. This is a disappointing.

Easy check in and decent stay for very last minute booking. Carpet in the room needs cleaning. Decent amenities since we didn’t have anything with us for the stay. Not a Sheraton fan in general, but this was a renovated building and had a decent vibe.

The back window of our car was smashed and broken into. Area was dirty and we felt very unsafe.

Out of all the staff members there was 1 that was nice and a maintenance worker. I am a platinum customer and was treated poorly.

It was a phenomenal stay. From even being greeted at the front desk everything was amazing!

Check-in and cleaning staff was unprofessional. When inquired about ******* listing, the check in staff just causally told us that ******* lies about parking and breakfast and we are not associated with it in any way. My question is if there is no affiliation whatsoever, why is your hotel listed on ******* then?