Having started my working life at the Rowhill Grange Hotel 30 years ago as a young waitress from France, i was eager to take my 23year old daughter to this( from what i remember…) beautiful amazing place for her birthday. The spa was being built when i left Rowhill to discover London and i remember Mrs Alexander being VERY pointy on the cleanliness and quality of service. Well our experience was disappointing, the SPA looks old and the walls are peeling, the « therapists » ( about a dozen of them behind the desk) all very nice but might have to watch their language (the: im f….g starving was rather disappointing to hear from the staff) to the restaurant where our two course menu awaits….clients are allowed to walk bare footed in the restaurant is a no no for me, the SPA goers in their robes was borderline already. The service was non existent, no smile no « how was everything » i didn’t finish my fish pie it was plain and boring the waitress did not ask why shame feed backs to the chef are always good. On a good note, the receptionist was welcoming and our head shoulder and facial massage was very good. So Mrs Alexander if you are reading this review ( which i doubt) i was the young French waitress to whom you taught how to pronounce « hankerchief » properly, so Mrs Alexander im afraid your standards have slipped.