Wilmington Hotels with Swimming Pools

Okay, I am going to say that the hotel itself is clean, comfy and the staff is friendly and efficient. The property is in the downtown area and adjacent to the local college campus and is a River front property... and that ladies and gents is my only issue. What I am about to write will no doubt be read by people who will think Hmmm, what a self-entitled ***** and to that I will correct you and ask you to remove the ”self” part and focus SOLELY on the ENTITLED part. I am and have been for several years a Diamond HHonors member. You achieve Diamond (Hilton's HIGHEST level of guest loyalty) not because you OCCASSIONALLY stay at a Hilton branded property, but because you stay at them CONSTANTLY. In order to get there, you have not only spent nights in their bed's but THOUSANDS of dollars to achieve that level of brand LOYALTY. Among the perks/benefits of that level of BRAND LOYALTY (please note the theme here with that word) you have the right to request a room upgrade at check in among other benefits. For the record, not once since achieving Diamond status, have I requested my room be upgraded to a suite. Primarily because I am in the hotel for one day and on to my next property the following day, most times leaving in the middle of the night due to the line of work I am in. Today, as I arrive at the Ballast, I notice the river and the USS North Carolina museum ship moored just behind the hotel. I get to my room and discover that I am street side in an odd numbered room and would really like to get some upper view photos of the battleship. I returned to the desk and ask if I could be switched to a waterside room. Now, for the record the hotel is NINE STORIES TALL and as near as I can calculate has 26 water facing rooms on each floor. Assuming, that floors one and two and possibly three are event and meeting space that still leaves six floors or 156 water side rooms available for booking. Imagine my surprise when I am informed that ”sorry, there is no way for me to move you” You're telling me that 156 rooms are occupied by folks that are incredibly LOYAL to your brand? That the2 wedding parties that you tell me are in house could not be equally accommodated in street side rooms? So much for brand LOYALTY!

Staff was amazing! We were in town for a funeral. But Dawn was extremely helpful at the front desk, she was courteous and went the extra mile to ensure our stay was up to par . Mark at Valet was quick and responsive. Great experience all the way around!

First time I have ever entered a hotel room and had serene music playing. It set a relaxing atmosphere to rest in a very comfortable bed in a very nice hotel. The TV was also a smart TV, so we could log into our Youtube and Netflix accounts - when I went to sign out before checking out, it said they auto sign you out upon checkout. Very smart. Also very friendly and helpful desk staff.

Get more out of your next visit to Wilmington, North Carolina, by staying at SpringHill Suites Wilmington Wrightsville Beach. With a prime location across from Mayfaire Town Center, we are just a short drive from downtown Wilmington, Wrightsville Beach and the University of North Carolina Wilmington. Step inside our hotel in Wilmington, NC near Wrightsville Beach and let us greet you with friendly service and complimentary amenities. Fuel up for a busy day exploring the area with a delicious free breakfast or stay active using our hotel's on-site fitness center and outdoor pool. Groups traveling to North Carolina appreciate our special room block rates and small event space for guests hosting business meetings or social events. All of our spacious Wilmington, NC hotel suites boast amenities like free high-speed Wi-Fi, pullout sofa beds, flat-screen TVs, mini-fridges, microwaves and work desks. We look forward to making your stay a pleasant one at SpringHill Suites Wilmington Wrightsville Beach.

The location is excellent, the parking is convenient, the room space is large, the service attitude is very good, the lobby has local tourist attractions, as well as local food descriptions, adjacent to the big shopping malls, convenient shopping.

Room was a bit small for a king size bed and there was a leak by the bathroom toilet so we were relocated to a different room. So despite the relocation nuisance we were compensated a free night stay and some Bonvoy Marriott points. Pool area was very clean and the water was a nice temperature. The one bartender was especially nice and all of the other service people were very polite and cordial.

It's a new building, so it's clean and spacious. There are many restaurants nearby and the staff are friendly. Waffles were even better when I woke up in the morning~

I stayed at this hotel for work a trip. Prior to me arriving, my manager booked my stay and at the time of the booking he stated that the stay should be completely charged on his credit card. The Hampton Inn employee stated because we are with a group, the security deposit would be $15 per day and I was aware that a charge would be on my personal credit card, which was fine . When I checked in, the lady at the desk said she would charge for the security deposit. I was staying for 3 nights , so there should have been a charge of $45. Once I got to my room, I checked my account and saw there was a $500 charge on my account . I went back down to the front desk and calmly said to the lady, I am just looking for clarity on why my card was charge this amount when that’s not the agreement that was told by phone. I was immediately met with hostility and was told “I’m not going to argue with you, you can talk to the manger.” The manager Sheeri Hightower came out and she was just as rude. She was very dismissive and told me no credit card was on file for my reservation and that’s why I was charge. That was a complete lie , because you can’t even book a reservation without a credit card and if that was the case, why wasn’t that mentioned when I checked in??! So, I went back to my room. As I walked away, I heard Sheeri Hightower and her employee laughing at me as I walked away(Nice way to make your guest feel welcomed.)To make a long story short, I had my manager email over his credit card info so he could cover the reservation. My manager called me and told me he talked to the front desk and it should be handled. Instead of the hotel manager calling me to tell me the issue was resolved and my credit card would be refunded, I heard nothing from them. So I stopped by the front desk again, Just to confirm they received my managers credit card and that it would be refunded . Again, I was met with an attitude and was talked to In a condescending tone. The following day, I was at the bar by the pool and the manager Sheeri Hightower walked behind the bar, looked dead at me and didn’t speak . She turned her back to me and ate a hamburger behind the bar and never acknowledged me. Once she was done, she walked away. The Hampton Inn needs to take a better look at the type of people they are hiring . I have been a customer service manager for 15 years and I would never be this rude to a customer. When my company has another convention, I will recommend they find another hotel. I will never stay here again.

My family and I stayed here for a last minute weekend trip to Wilmington. The location was perfect - easy walk to all the downtown area and riverfront district. Hotel was quiet, comfortable and clean. We experienced no issues with our room. Beds were comfortable and the ac unit was quiet. As always with all hotels, I did not like the pillows. Unfortunately I forgot mine at home. Bathroom/shower were clean and the room decor I thought was modern. Every staff member we encountered was friendly, greeted us and quick to assist. Even the valet staff were quick and friendly. Breakfast was normal free breakfast. Nothing spectacular but the basics were there. Pool is small but clean. We looked at the fitness room but did not use. It also looked clean. Great place for a weekend visit especially if you want to walk around town. Highly recommend.

Staff was remarkable from pre-check in to check in. Was given a friendly and enthusiastic and informative welcome of all of the hotel's amenities and activities and the Manager's welcome. Great service at the bar at the welcome and then a walk to dinner. The rooms in the hotel were well configured for a couple with lots of space and a clean and comfortable bed. The next morning with breakfast ending at 9:30, I was a little late and the staff was cleaning up, but when they saw me they prepared 2 ”take to the room” platters for us that were delicious. All staff went over and above to make our stay great. We will go back just to stay there in the future.