Hampton Inn Wilson Downtown

Room was nice and clean. Hotel staff were very friendly!

Stay was average. Older hotel. Smoking area right outside the exit door & room was one level above smoking ashtray. I did not realize why I was smelling cigarette smoke until check-out and out of curiosity check the exit door and discovered the smoking area. All smoking areas should be at least 15’ from exit/entrances.

Upon walking into my room, the first thing I noticed was that the tile floor in the entry was sticky on my shoes. Not just one spot, but the entire thing. Bathroom too. Making a peeling noise with every step I took. I then noticed that the bed linens were disturbed, as if someone had sat on the bed or leaned on the bed after it was made. This made me wonder if the room had been properly cleaned. Later, my colleagues told me that their floor was sticky as well. The carpet also felt like it had a coating on it, and left residue on my feet. The next morning, after I showered, I didn't want to walk on the floor so I used the bathmat to shuffle to my suitcase and retrieve my slippers. Turned over the bathmat that had traveled about 5 feet on the floor, and it was black filthy from the tiles. Clearly the floors aren't attended to. This makes one wonder what else isn't attended to. The desk chair was bent and couldn't be used safely. It's shocking to me that this hotel has the high rating it does. I wanted to provide the above feedback to Hilton directly, but interestingly of the 4 Hilton properties I've stayed in this week, this hotel is the only one that didn't send a survey.

The staff is amazing. Everyone was friendly and quick to answer questions and offer assistance. Our room was clean and comfortable. I will definitely return. Also located very conveniently to food and shopping.

I have no idea why this hotel is so expensive, or so highly rated by guests. Our room was not been really cleaned by anyone's standards--the counters were sticky, the bathroom floor had not been mopped in so long that the tub mat was full of dirt from me simply cleaning up a little water on the floor after my shower, there were tons of cobwebs near the air conditioner and window, the window was absolutely filthy. The room was incredibly dark, the air conditioner barely worked, the fridge wasn't cold at all despite being on the coldest setting, the internet was out for most of the night of our stay so I couldn't get any work done, and the toilet was so low anyone over 5 feet tall would have a difficult time getting up and down. Staff was friendly enough checking in, but morning staff was dismissive and rude checking out. My family would definitely never stay here again. Simply not worth the expensive rate.

Overall good but toilet was a little hard to flush. Fortunately, it did work. Staff is excellent.

Room clean and smelled very nice

The cleanliness, staff was very professional and accommodating.

The staff was friendly and accommodating. Very clean.