Fairfield Inn & Suites Winston-Salem Hanes Mall

Excellent service, everyone was polite. Hotel was clean, breakfast was great!!

This place is a joke on so many levels considering its price. They charge $75 dollars for your pet and have absolutely no area for your pets. The staff is rude thru fake niceness and countless time gave me lines of “bs” and passive aggressively told me I was wrong even when I provided proof I wasn’t. The beds feel like 20$ hotel bed lacking everything in the bathrooms. I could go on and on but I will never stay here again nor would I ever recommend this hotel to anyone or my worst enemy!

For what I paid, I got a very clean and spacious room. There was coffee always available and a hot chocolate bar. The included breakfast was what you would expect but serviceable and the staff was very friendly and helpful. I couldn't ask for more than that at the price point.

Clean, breakfast was great, loved hot chocolate bar. Staff very friendly and efficient.

I have to rate this hotel as AVERAGE, but not in a BAD way. Because it is close to a major shopping mall, there are hotels all over the place, and at any price, one has they say "the pick of the litter". I chose it because it is a Marriott's and that's a GOOD thing. The breakfast was NOT. Hotels need to up their game on this or get rid of it completely. Turkey sausage, scrambled eggs and waffles are so yesterday. Every hotel has these and it's really getting old. Fast.

Jackie at the desk was super kind. We spent all night driving and were tired and went to see if we could check in early and they did. We were so thankful!!

Too bad the entrance was under construction

DO NOT STAY AT THIS HOTEL. You’ll be met with bugs in EVERY room. I am a Titanium Elite member and was treated with zero loyalty. When we checked in it was late, I was not offered anything from the pantry or offered my bonus points (not a tremendous deal but again, lack of focus on loyalty), we went to our room and went right to bed. When we awoke the next morning and opened the drapes we were met with an overwhelming number of flying bugs & insects! I’ve never felt more dirty and was terrified to look in my mouth r my families luggage. Being loyal to Marriott, I went to the front desk showed them the pictures of the bugs and how dirty things were in the room. Jackie at the front desk told me she would send someone up to SPRAY for bugs. I said “not with my family here you won’t!” I told Jackie I would like a new room. Jackie agreed and moved me to a new room. Guess what….even MORE bugs and insects than in the first room! I took video and pictures to show Jackie. She again said “yes, those bugs are attracted to the light” which astonished me. I told her we were leaving immediately and I wanted a full refund for my stay. She told me she couldn’t do that. I asked for a manager and she told me there was not a manager available. Jackie told me to call Marriott corporate (which I’m doing) to request a refund. She dismissed me and just said there was nothing more she could do. However, before I left she made sure to hand me the invoice for the waters I purchased…unbelievable! Again DO NOT STAY HERE! If the lack of loyalty isn’t bad enough, the BUGS most certainly are!!!

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