DoubleTree by Hilton Winston Salem - University

Everything is good.

The front desk person charged me several times of incidentals and the refund is a hard process.

The hotel looks quite new. The only thing I noticed were the electrical outlets by the nightstand, that looked loose so that my charger needed a little wiggling before it caught. Everything else was excellent. The room was spotless, the staff was outstanding, very helpful, like you find at a Ritz-Carlton. There is a coin operated washing machine with dryer. It's a relatively small city, so if you need a rideshare, it's worth reserving ahead in the app, because 15 minutes is a typical wait time.

The staff that I encountered were all very welcoming and professional. My junior king suite was spacious, clean and the bed was complete.

After fighting bad weather and traffic all day, my spouse and I chose to stay at the DoubleTree - Winston Salem - University Hotel. At check-in we booked a room with a king bed but was given a room with 2 queens. When we went back to inquire, we were told that they no longer had any king rooms. The room that we did stay in (room 225) had an incredibly loud heating/air unit. Additionally, the faucet in the tub did not fully turn off, leaving the tub around the drain mildew stained and water continually trickling. The next morning we inquired about a complimentary breakfast. We were directed to the breakfast / dining area where we had a mediocre breakfast. Upon getting home hours later and checking email, we discovered that we were then charged for breakfast. It is sad that a hotel of this rating is not maintained and that the staff misleads their customers. We do not recommend this hotel. I do not know if these lack of standards are corporate-wide or just this location. I can guarantee that this hotel will never get our business again.

The room was very clean. No issues. Breakfast was still hot by the time we got down there. Parking for me was easy but I can see how it might be a struggle for some. There’s quite a lot of distance between the front entrance and the parking lot. But overall, the stay was great

the rooms are large, terrifically furnished, clean, great bedding/pillows, huge TV, fast wifi.... it is a superb value - and when in Winston, it will be my go too place.

The afternoon/evening front desk staff (the young girl with colorful dyed hair) was very unprofessional and rude. When we checked in, she was just lounging on the guest couch in front of the front desk with her phone, she looked like we were inconvenience her for checking in, not pleasant at all. When we came back to ask another question she was just dismissed us. The same thing two days after when we asked for fresh towels since the housekeeping couldn’t clean the room because my husband is still in the room working, but it was totally our fault so its fine. But the front desk the same girl was very rude about giving us fresh towels and also for asking water bottle she said we should pay for the water, but finally she reluctantly gave us 2 bottled water.

Unclean room. Toenail clipping on the floor....gross. Clerk was less than welcoming at check-in. Another guest was waiting 20min before clerk atrived.