Hotel Indigo Winston-Salem Downtown

Hotel staff was outstanding, good value for money and great downtown location.

The building was unique and in good repair, the service was poor. It took the girl at the counter 17 mins to get me checked in. I was the only guest waiting. There was a gap under the door in my room 200 something that was 2 inches or larger, I heard every toilet flush. My shower had visible debris coming off the floor. The area around the hotel seemed nice.

Read the recent reviews and don’t stay here! Don’t be fooled by the ratings because this is not a 4 star hotel! This is the absolute worst hotel I’ve ever stayed in. We had another guest have access to our room with their keycard and the front desk wouldn’t give us a switch our room keys. They did not care for our safety and still are withholding the room access record because they don’t want to admit they gave someone else access to our room When we checked in, both us and our family got checked into dirty rooms and had to request a room change. After our room was “cleaned” our second day there, we asked for housekeeping to give us new sheets due how dirty it was and the front desk staff member Angel said that the housekeeping staff was gone for the day and it wasn’t her job to service our room, so we had to ***** our own bed and carry new bedding up to our room so we didn’t have to sleep in a dirty bed. The last day, our room was not even cleaned and we asked for clean towels, we had the housekeeper barge into our room and threaten us. She was screaming and other hotel guests came out of their room to see what was going on because she was yelling and swearing over asking for clean towels! When I spoke about the disappoin**ent, Angel did not want to do anything and served other customers in front of me. I asked for a manager because of Angel not caring to assist, I wait for a manager, Charlie for an hour and then was told her manager left for the day without being spoken with. When I asked for the manager the next day, she “didn’t remember” what time she left the previous day. We tried to give the feedback to the manager, Charlie did not care about our concerns and said that the front desk staff was their best customer service member. After all of this, our credit card was charged two different amounts. They charged our credit card for someone else’s room and the hotel has still not given us our money back! I even reached out to the manager, Charlie and she has not responded. The disappoin**ent in the professionalism, safety and cleanness of this hotel is unacceptable. Don’t let your trip be ruined by this hotel when there are plenty of other great hotels down the street!

I will never stay here again. There was no valet parking last night 4/26/24 and tonight 4/27/24. The check-in parking holds 2 cars and the valet apparently used that as a place to park cars. Had to park down the street to check-in. I heard him tell several people he had no valet parking available. I circled over 10 times last night before I found a spot on the street. It was on a street behind the hotel about a 200 yard walk to the hotel. Tonight it was probably 20 times before a spot opened up near the hotel. Almost an hour. After finally finding a place to park I went by the bar to get a drink before I went to the room. The bartender said she was closed. It was 10:20 on a Saturday night and the bar was not supposed to be closed. She said they had been busy and decided to close early. I went to Trader Joe’s yesterday and bought some items that needed to be refrigerated but apparently this hotel does not have refrigerators so I had to go purchase a cooler at Walmart. The hotel is beautiful and the rooms are very nice but I won’t be staying here again.

We were in Winston-Salem for a weekend wedding (3 nights). Except for one of the Valet and one girl who checked us in, the experience at the hotel was awful. The room was dirty (i.e., when we went to do the Keurig Coffee the first morning the coffee cup has been used before). When the front desk was told, they said just get another one. The bar and restaurant have no a**osphere and the rooms are not cheap. We were supposed to get a "wedding bag" but did not receive and was told by another wedding guest that she saw 6 left sitting there on Sunday. The staff was not friendly and had NO knowledge of anything about Winston-Salem and we were downtown! They did not want to be bothered about anything!

I stayed at this hotel back in 2023 and my stay wasn’t great, the people seemed like they didn’t care. The room was dirty, bed looked like someone already slept in it and the mirrors were streaked all up, but this stay was different. I can tell somebody put some love in to the detailing. Beds were tight. Mirrors clean. Everything looked nice and neat. Also had a fresh smell as soon as I opened the door. All the housekeepers were nice and welcoming. One thing I did notice were the people at the front desk. They seemed not to really care to much. Sitting around preoccupied with their phones and gossip.

Overall, fantastic experience. From the check-in to the valet parking, everyone extremely friendly. The room was very spacious with very nice finishes. Extremely comfortable bed. We will definitely be back!

This is a good hotel. There aren’t many options in Winston- Salem downtown, but I felt like this was one of the best in that context and was happy to stay there. Nice staff, decent breakfast, and clean room. Unfortunately, we were placed in a room by the elevator, so had to endure a lot of noise over the weekend.

Property apparently under-staffed on weekend. Had to seek out staff at front desk and coffee bar after 7 AM. Parking was inconvenient. No soap in shower. Property clean and otherwise as convenient as expected but wouldn’t stay again.