Comfort Suites Hanes Mall

Clean & friendly. Great A/C. Karen was very accommodating when we checked in and when I returned for more blankets. There was a mistake on my end with the reservation and Karen rectified it without issue. Room very clean & in good shape.

Check-in was very easy, and Karen at the desk was very friendly. The place was clean, even in the stairwell. My favorite part of the room is the heat/cool unit was quiet so I didn't have to increase TV volume every time it came on. A wasp got into the room somehow and my call for help was answered promptly. It was very quiet in the room. I've stayed in a nearby fancier hotel and could hear snoring from the room next door. The only sounds we heard at Comfort Suites came from the hallway near our door. We were near the elevators and didn't hear anything near them. The refrigerator was quiet. The room has a shelf for charging devices but the plugs didn't work. The clocks didn't have the correct time. We couldn't figure out how to turn the headboard light on (not important enough for us to ask). There are nice wall lamps between the beds for light, and there are reading lights there also. There is a light on the hairdryer that can serve as a dim nightlight while in there. On our last morning there, we saw people's waffles were sticking in the waffle iron. Breakfast staff helped get a waffle out, but we never saw any effort to stop the sticking, like spraying with a non-stick product. We didn't get a waffle. Daily were biscuits that tasted slightly sweet to me; gravy; sausage paddies; eggs. The appearance of the eggs changed. I saw them twice. One day they tasted fine, but looked like they were cooked like pancake batter squirted out to make them thin and round

The building needs an update. The ceiling light didn’t work properly in the room. Kept flickering on and off. Killed a roach in the bathroom. Couldn’t use the ironing board because it was broken. One of the towels had a long piece of hair that was impossible to miss hanging out of the sides of the folded towel. The beds were comfy

Breakfast staff (the Lady) was outstanding, kind, helpful…kept the area immaculate. Our room 213…tub faucet wouldn’t stop dripping… Host Ladies were friendly and helpful. We will be back!

The AC/heat & TV worked, the windows were operable, there’s a W/D for guests, there’s a pool, the staff sincerely work hard and try their very best. There’s a little pantry with snacks & supplies next to the front desk - the prices were shockingly low which was a lot of fun! The king size bed room was large. The gym was adequate and the elevators were fast. I appreciated the water bottle refill station in the gym. The quality of the continental breakfast was terrible but unfortunately comparable for this hotel level. The room decor is dark & sadly the furniture is cheap. The housekeeping staff appeared to do an excellent job. Overall the hotel was very clean. There are signs taped to the front sliding doors about after hour access - they look sloppy & really brings down the ambiance of the motel - the company should have professional signs made for the staff to be able to install properly to give a more safe & organized atmosphere.

I am very concerned about my recent stay from March 22–26, 2026. At around 3:00 AM March 26, 2026 someone unexpectedly opened our room door while we were asleep and even turned on the lights. This was extremely alarming and made us feel unsafe. I went to report the incident, but the only response I received was a simple apology and that a note would be made. There was no sense of urgency or reassurance that this serious issue would be properly addressed. This situation is not only disturbing for me, but also raises concerns for the safety and security of other guests staying at this property. I hope management takes this matter seriously and implements better security measures to prevent something like this from happening again.

I am very concerned about my recent stay from March 22–26, 2026. At around 3:00 AM, March 26, 2026 someone unexpectedly opened our room door while we were asleep and even turned on the lights. This was extremely alarming and made us feel unsafe. I immediately went to report the incident, but the only response I received was a simple apology and that a note would be made. There was no sense of urgency or reassurance that this serious issue would be properly addressed. What is even more concerning is that nobody could give us a clear answer as to what actually happened. We were left wondering if the wrong room was assigned to another guest, or if someone within the property has access to enter occupied rooms while guests are inside. This lack of explanation only adds to the fear and uncertainty we experienced. This situation is not only disturbing for me, but also raises serious concerns about the safety and security of other guests staying at this property. I hope management takes this matter seriously and implements better security measures to prevent something like this from happening again.

The hotel was clean but had an odor. Some of the staff was super friendly and others were just meh. Not really eager to help. The beds were soft but the breakfast was yuck. The sausage gravy for the biscuits was watered down and gross. The waffle maker was not set up 2 of the 3 days I was there, and the sausage was dry. In summation, I’m glad I had a place to lay my head, but would not stay again.