Guest User
January 31, 2023
Rooms are nice at first glance. On closer inspection, especially in the bathroom, it becomes apparent that hygiene and cleanliness are not among the hotel's strengths. A calcified faucet and, what is absolutely unacceptable, black mold in the shower - and there's a lot of it. The shower screen hadn't seen a cleaning cloth for a while. This was complained about at reception shortly after arrival. The employee entered the complaint into the system. Nothing was remedied during our stay. At checkout, no one asked whether the complaints had been resolved or whether we were satisfied. Restaurant: We thought the breakfast was good. What is annoying, however, especially when you're on vacation, is that you have to book a fixed time slot for breakfast. Absolutely no go, as you have to set an alarm clock for breakfast when you're on vacation. In the evening, the quality of the food was OK - but the service wasn't great. All the employees were very friendly, but seemed pretty overwhelmed. Swimming pool: Pretty nice at first glance. But: water temperature low. We don't know if this was due to an energy-saving measure - and that's why being in the water wasn't fun. And here too, cleanliness and hygiene, especially in the showers, are an issue.
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