Guest User
June 10, 2024
Had a very enjoyable couple of days at this hotel. The staff are friendly, courteous and helpful. When we arrived-with there not being a lift to our room on the first floor- the receptionist offered to carry our bags to the room and indeed took my wife's bag. This was done purely for 'customer service' and not, as in hotels abroad, for a tip! Furthermore, on a separate occasion, when I reported that the complimentary safe was not working, the receptionist literally went to the room there and then to fix it. The room was spacious and comfortable. There was a fair amount of dust on one of the cabinets which was not in keeping with the rest of the room, which was clean and tidy. We had dinner on the first night which was pleasant enough and the staff were excellent. Breakfast was plentiful and varied in a buffet style although can get very busy. A large car park so absolutely no problem parking. I purchased two pints of beer from the same gentleman at the bar. He needs further training as the beer was short of a pint. He didn't allow the froth to settle. A bit rich given the price of the drinks and on reflection, I should have forgotten the embarrassment and asked him to top up. Extensive and picturesque grounds. However, it would be good to have a bench or two so that guests can sit and enjoy the lake etc. We were looking in vain for a seat but couldn't find one. We would not hesitate to visit this hotel again.