Best Hotels near Joel Park, Wokingham

I had to step on a small cockroach in the bathroom of my room. The toilet seat was loose and slid off the loo when I sat on it. I fixed it, which was unpleasant but fairly easy. Next day after the room had been cleaned, it was broken again. Clearly the cleaner knows but they don't bother to fix it. Everything seems a bit too much trouble for the staff. Do you have any crisps? No Sir, laughing gently to himself, we sold out. Next day? Same response. The nights I stayed coincided with two large functions. One looked like a company party, the second was a wedding. Consequently, there was no furniture in most of the public places. The bar had eight chairs available for all the guests in the hotel who were not part of the function. Two lagers on draught. One ran out. Wasn't replaced - again, the gently laughing man seemed to think that was a risible request. Breakfast - the less said the better. The food was okay but the problem was the quantity. There was a bowl or grilled tomatoes, some scrambled eggs and three hash browns in bowls, on a buffet. About six hungry people hovering around, waiting for resupply. After five minutes, a few sausages come out. Five minutes later, some bacon. So people load up and leave. Now there are no hash browns, no sausages, no bacon, no mushrooms, no bacon. Five minutes later some hash browns arrives. Seemingly impossible to serve yourself a full breakfast from the buffet if you don't want to wait for 30 minutes. The staff all look 16 years old and have no clue what to do - it doesn't feel fair complaining to them. It's the kitchen that can't keep up. You walk in the hotel and the whole place doesn't smell right - damp, weird, unclean.

So.....after reading some of the reviews on here they would have you believe this is just a step up from Pontins. I was absolutely prepared for anything when we set off and even had a slight sinking feeling. I'd originally booked for one night with breakfast included because we had to come to the area for separate reason. I'd then decided to book an extra night and booked that night extremely last minute. I rang the hotel, giving them less than 24hrs, to see if it was possible. The guy that answered was extremely helpful and explained it wouldn't be a problem to pay for the extra night and on check-in it would be tagged as one booking. On arrival the receptionist couldn't have been more friendly or helpful and we checked in with absolutely no issue at all. The room was lovely, very well kept, extremely clean and I honestly couldn't find ANYTHING to complain about. Because that evening was very last minute we hadn't made any dinner plans so popped to the hotel restaurant for food. We were greeted by the ”infamous” Muhammad and his team and were seated straight away. Both my partner and I thoroughly enjoyed our meals and again absolutely couldn't fault the food, the decor or the service, everything and everyone was beyond spot on. The following day we popped and used the pool facilities and again, changing rooms were clean and staff were extremely polite and helpful. My ONLY criticism (this is just MY personal preference) the temperature of the pool could have been notched up a couple of degrees, it was a wee bit chilly. We went out to a local restaurant that evening and on returning we decided to grab a coffee from the bar to take to our room. Again we were served by Muhammad who was as polite and helpful as usual and remembered us from the previous evening which was lovely. We had booked breakfast for our last morning and again with previous reviews in the back of my mind I was a bit dubious. I'll say this, if you cant find anything to feed yourself or your children at breakfast then there's something wrong with you and not the hotel. You name it and it was there, fresh fruit, pastries, cooked food, cereal, yogurt, choice of breads including bagels, choice of 4 juices...... The hot food was fresh and didn't taste like it was suffering from heat exhaustion from being sat there for hours. Again the staff were very friendly, especially the young lad who seated us (I THINK his name was Ellis, im really sorry if I've got that wrong). Checkout was fast and again we were greeted with a friendly face. We had a lovely couples weekend (doesn't happen often with an 8 year old) and that's entirely down to the hard work ALL the staff put in, not once did we feel awkward or too much trouble. We liked it so much we're planning a second stay in August for 2 nights and bringing our son for his birthday to Lego land. I'm not sure where the other reviewers stayed but it certainly wasn't the hotel we've just left and I'm sure our stay wasn't some sort

After years supplying entertainment at this lovely local Berkshire venue for weddings & events it was nice to be guests (and a witness!) at my friend Marelise & Gerrard’s wedding here in spring. It was a perfect day in lovely surroundings, so relaxing and inviting; a special day with happy memories. The ceremony was lovely , the registrar made it feel personal we even shed a few tears. The bar man should get a mention for putting up with our banter & joining in! The staff were friendly and helpful. The dining room is amazing it has a formality but felt intimate at the same time and the afternoon tea was truly delightful and plentiful, you could’nt ask for more. The wedding brought family & friends together. We also made new friends from the celebration that day. It’s made me more proud to be a long-standing supplier of this venue! We’re looking forward to all the Christmas parties!

Went to this hotel for family wedding, after reading other reviews I was not looking forward to my stay. I found the staff were friendly. The room we stayed in was clean the bed was comfy. I never heard any noise at night. The breakfast had plenty of choice. The problem we had while staying there the broken toilet seat that was not repaired. My son had booked a family room arrived with his three children at 11.30pm and found the room had one double bed and a single bed the only solution they were given was to squash two z beds into the small room because there were no other rooms,

Excellent location, very friendly staff. Room was very clean, shower was great! Breakfast included in the stay which included a decent range of food, they also had ‘to go’ bags and cups which I thought was a nice touch! Overall perfect for a business trip!

Nice room. There is a pool and gym. If you are driving, you can email hotel with car plate to reserve a car park. 4 EV charging parking space is available. Tricky to find the car park though, so entrance on Station Rd. Shopping area across the street. Find the Picnic cafe, they bakery and coffee is great.

This stay was great , good food, clean room , quiet on a night, comfy bed, the thing that makes this place is the customer service, particular thanks to Aurora-superb stay thank you !

This place is trying to be everything; and it is missing the mark. Had to check ourselves in, which didn't phase us as we are quite tech savvy. But we had booked as a Legoland package so we found someone to ask for the goody bag and the lady looked at us like we were inconveniencing her. Asked same lady about food and was told we would need to book as it gets busy - booked for 6pm. Went to the local swim park - came back (starving 5 year old in tow) only to be told there was no reservation for us. Luckily the lovely lady on the door managed to find us somewhere. Kind of wish she hadn't bothered. Food wasn't great - husband actually wouldn't eat his main. Took ages to come. Becky (I think that was her name - short bob, brown hair) was the only thing that stopped us making a proper complaint. She was brilliant, despite being rushed off her feet!! Got to the room - only one toilet roll, not even full. Used it - went to ring reception for more, no phone. There was a QR code to scan to start a chat with the reception team. Very long winded. Did it - heard nothing back. Next day put the ”Come in” sign on the door hoping they would replenish - they didn't. Breakfast was CHAOS. All crammed into a small area - absolutely no flow at all. Bread ran out twice - guests had to ask for it to be replenished. Glasses for juice were still hot from coming out of the dish washer. The food was decent - much better than the evening meal we had. If you are looking for a basic stay, this will be adequate. Comfy bed. Clean(ish - there was a boot mark on the shower floor) But customer service (apart from Becky) was non-existent. Gym. Hotel. Sports bar....... doing a lot, but doing none of them particularly well.

Very comfortable and cheap, booked the room on the same day for £42. The 24hr reception desk is very helpful. Checked in late on a Saturday night and was in my room within 2 minutes. It was pleasant stay, everything was clean and would definitely come back again. And Ranjiv on reception is a good lad too