SureStay Plus Hotel by Best Western Hotels in Woodbury

I made the mistake of booking this hotel for my entire family & bridal party. Everything they told us was a lie. This place looks like the motel that my friends & I used to have hotel parties at when I was a teenager. The furniture was scratched, old, & looks like it came from a garage sale. Every room had an odor, things were broken in each room, everybody was having issues.The worst part of all of this is that there was construction at the hotel. My now husband & I had driven down Jericho turnpike a few weeks prior to our wedding. I noticed a construction site in front of the hotel. We called asked if this was affecting the property in any way shape or form. We were reassured that there was no construction on the property at all . When we arrived, the parking lot was dirt, rocks, caution tape everywhere. No pavement. The big beautiful tree in the front of the hotel is ripped out & there’s temporary construction fencing, rocks, dirt & caution tape right in front. I had guests dressed for a formal wedding in heels gowns suits&tuxedos tracking through this.They also told us that hot breakfast was serve every day. Which is half true. When I asked if it was just package foods like muffins & granola bars they said “no it’s fresh made to order food that can be either delivered to the room ,picked up or eaten in the lobby.” Breakfast was basically like Jimmy Dean style egg sandwich wrap and placed in heater & microwavable pancakes. The lobby is a joke. Maybe eight people can sit comfortably to eat, And that’s being generous. I will say, they had juice water coffee, a very nice tea selection available 24/7. We were also told the the hotel provides shuttle service to any stores or destinations within five miles of the property, as well as pick ups and drop offs to the train station. Nope. Not one employee knew anything about this. Apparently, it is an imaginary shuttle. So there’s that. Although The girls at the hotel are very sweet, everyone was full of excuses as to why service was slow, etc. My mother-in-law and Aunt were splitting the cost of the room. When they went to pay, The guy at the front desk told them that they could not split it on two separate cards because his system didn’t work that way. Really? As a bride, i was hysterically crying on my wedding day absolutely mortified. We had guests from all over the country at the is place. I’ve never been so embarrassed in my entire life. This is The Worst Place Ever