When we checked in there were no wash cloths or hand towels in the room. We got wash cloths and towels from the front desk. When we took showers that night we found the container of body wash was completely empty. The next morning we advised the gentleman on the front desk and he said he would advise the housekeeping staff of the problems. We advised also that there was a lamp in the room that was not working, the smoke detector was hanging from the ceiling, and the toilet paper holder in the bathroom was very loose. By the time we returned from lunch the next day all of these maintenance items had been fixed. The housekeeping staff made up the room on the second day and again there were no wash cloths or hand towels in the room. We were going out for the rest of the day and the front desk personnel told us they would have wash cloths and towels sent to the room. When we returned that night there were still no wash cloths or hand towels in the room. I advised the lady at the front desk and she said they were in the dryer and would be dry in 35 minutes and she would bring them to our room. About 55 minutes later I went to the front desk and asked if the items were still in the dryer and she said ”sorry” and got them for me. The hotel was apparently short of wash cloths and hand towels, and the housekeeping staff clearly needs to be more closely managed. This is not typical of Marriott properties and we will be avoiding this Residence Inn on future visits unless we learn they have improved.
41 Reviews