Room was clean, but there was a bed support strut sticking out from the aisle side of one of the beds, after my daughter struck her leg on it the first time we sacrificed a pillow to cover it up. Day 1 I got warm water for a shower (couldn't get hot, but warm). Morning 2 I couldn't even get warm water. And it was early both mornings on a weekend, so I don't think they'd run out. My room heater also would not stop turning on even with the thermostat set to 66, it kept kicking on at 70 and pushing it to 72, I finally had to turn it off.