Hilton Garden Inn Wooster

The staff was wonderful and helpful. The bed was comfortable. I actually appreciate that breakfast is purchased separately since I never take advantage of the breakfasts. The pool was comfortably warm and just large enough to actually swim short laps. The hot tub was wonderful! :)

Our “go-to” hotel officially became last on our list! We visit Wooster several times a year and for the past handful of years have always chose Hilton Garden Inn. Unfortunately though, that quickly changed on our March visit. The hotel is undergoing construction and has been for quite some time now. This has resulted in nearly half of the right side of the parking lot being blocked. We visited pulling a trailer and had no way of getting turned around when in the back parking lot.. and no parking without blocking other guests in. When we noticed this, we visited the front desk to only be greeted by a super rude employee who acted like she had no time to deal with us.. We asked if we could park beside of the dumpster and she quickly told us that we could leave our trailer unattended on the “ramp” which was the main road coming in from the nearby gas station. Upon this statement, the General Manager stepped in and was worse than the first employee. She offered no apology, no solution and no response other than to tell us to cancel our reservation, wait 72 hours for a refund and to find a different hotel. Fortunately, the Comfort Inn next door was more than gracious. After hearing about our incident, they treated us so kindly and were so caring. They made an effort to walk out and help us park somewhere safe.. even to the point of making sure we were in surveillance camera view. They gave us a room that was easily accessible from our parking and that had a window view of our truck/trailer. They gave us a discount, offered free breakfast (which you must pay for at Garden Inn), had free cookies/drinks/coffee and it was clean, quiet and the best stay that we have had while visiting Wooster. We felt unwelcomed, not valued and basically talked down to by the Garden Inn staff and don’t plan to ever return. If visiting, do yourself a favor and go with Comfort Inn next door. Not only will you save money, but you will leave feeling like your business was appreciated.

Everything here was literally perfect. Easy check in, pool was clean, hot tub was hot, lobby was nice to play card games with kids. They have table and chairs and extra cozy chairs in the lobby. Our room was on the first floor with 2 queen beds, a comfy chair, tv, fridge and well supplied bathroom. There is a sign at the front lobby stating there is construction in some rooms from 8am to 8pm. We heard nothing on the first floor. The whole hotel is very clean including bathrooms off of the lobby and in the pool area. Also, There is plenty of parking and it’s in a nice area for those coming to/near Wooster or Amish country.

All the amenities wchere great.

We stayed in room 320. The room itself seemed clean but there was scuff marks all over the baseboard. The pillows were uncomfortable and the room would not cool down. The bath tub was old and very grimy. The shower curtain rod was broken and the curtain wouldn’t stay shut and the tub faucet was pulled away from the wall. The property is old and out dated.

Very comfortable couple of days. If an issue it was taken care of immediately.

It was a very nice and comfortable room.

Mattresses were worn out , price for what we got was very high. Probably would stay somewhere else.

Have stayed here several times when come to Holmes County (Amish County) Ohio