Wyndham Wroclaw Old Town

In the old town,clean and good breakfast

New, clean, top location, good breakfast! Excellent choice

Lovely hotel, however it was not the one the pictured. There is no swilling pool. That photo included is not this hotel. There is a spa, but they’re currently building it. So it’s not in use. When I complained to the hotel they told me it’s not their fault and that it was Trip.com fault for not checking what amenities they have. When I contacted trip they said it was the hotels fault for providing them with the wrong information. The hotel were not prepared to do anything. Trip said they could refund me £9 which is nothing. However they did give me some points for my next booking. However really not impressed. If you book a weekend away in a hotel expecting a spa and a pool as that was one of the main reasons for booking as a relaxing weekend break it’s quite disappointing to find out it doesn’t exist. I did ask for a refund to then book a different hotel with spa facilities but they refused. I really am not impressed with the hotels attitude not do anything and just pass blame to trip. Both sides clearly made a mistake. Another negative of the rooms are that the rooms windows are actually not looking outside. They look into a kind of office/shopping mall which the hotel is inside of. The listing of the hotel clearly states a pool, spa and massage room. None of which exist. The picture of the pool is not even this hotel. Positives of the hotel is that it is a good location and a nice breakfast.