Meizhou Wuhua Hot Mineral Mud Hot Spring Resort

Meizhou Wuhua Hot Mineral Mud Hot Spring Resort Reviews

Meizhou Wuhua Hot Mineral Mud Hot Spring Resort

Weilong Village, Zhuanshui Town, Wuhua, Guangdong, 514479, ChinaView Hotel Details
Meizhou Wuhua Hot Mineral Mud Hot Spring Resort
Meizhou Wuhua Hot Mineral Mud Hot Spring ResortMeizhou Wuhua Hot Mineral Mud Hot Spring ResortMeizhou Wuhua Hot Mineral Mud Hot Spring Resort
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Meizhou Wuhua Hot Mineral Mud Hot Spring Resort Guest Reviews

4.5/5
Good
222 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.5
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All reviews(222)
Positive reviews(212)
Reviews with photos/video(82)
Great service(67)
Relaxing hot springs(58)
Clean and tidy(55)
Classy environment(41)
Perfect for families(6)
Average sound insulation(5)
Well designed(4)
Negative reviews(10)
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The room, water and food are all very clean. My friend said the wind is wild and the air is wild. The restaurant is very good and the head waiter surnamed Wu is very good.
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Response from Property: Dear guest, Thank you very much for your high evaluation of our hotel room, water quality and catering services. We are glad to hear that your accommodation experience is clean, comfortable and satisfactory. The description you mentioned, "the wind is wild, the air is wild", is very vivid and conveys the freshness and original ecology of our hotel's natural environment. We are very proud that our restaurant products have been recognized by you, and we are also very grateful for your praise for the head waiter Wu. We believe that it is with professional and enthusiastic staff like head waiter Wu that our service can be recognized by guests. We will continue to work hard to continuously improve our services and facilities to ensure that every guest can enjoy a high standard of accommodation and dining experience. If you have the opportunity to visit again next time, we look forward to providing you with more excellent service. Thank you again for your valuable time and encouraging comments, and wish you a happy life and a smooth journey.
Guest User
Premium Suite
Stayed in Apr 2024
Family
18 review
4.0/5
Very Good
Posted on Apr 16, 2024
The environment is generally OK, but there are a lot of mosquitoes. As for the service, there is a car to pick you up, but there is no elevator or staff in the accommodation. I wanted to find someone to help carry the luggage, but there was none. The hot spring is good and worth experiencing.
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6/10
Response from Property: Thank you very much for your evaluation of our hotel and for pointing out areas for improvement. We are glad to hear that you are satisfied with the hotel's environment and hot spring facilities, and we apologize for the inconvenience you encountered. Regarding the mosquito problem, we will take immediate action to strengthen insect prevention measures in the surrounding areas of the hotel, such as regular use of mosquito repellent and mosquito extermination, to reduce the trouble of mosquitoes to guests. Regarding the issue of no elevator and luggage handling service, we are deeply sorry for the inconvenience caused to you. We will consider adding necessary facilities, such as temporary luggage handling service or providing luggage carts, so that guests can carry their luggage more conveniently. At the same time, we will also strengthen the training of front desk and room service staff to ensure that they can provide timely support when guests need help. We attach great importance to your feedback and promise to continuously improve our services and facilities. If you have any other questions or suggestions, you are very welcome to contact us at any time. We look forward to your visit again and promise to do our best to provide you with a more satisfactory service experience. Thank you again for your valuable comments and wish you a happy life.
ms-07b3
Cozy 2-bed Room
Stayed in May 2024
Family
58 review
5.0/5
Outstanding
Posted on May 2, 2024
Very good parent-child experience, the restaurant dishes are delicious and unique
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Response from Property: Dear guest, Thank you very much for your good comments on our hotel family experience and restaurant dishes. We are glad to hear that you and your family had a great time here and enjoyed the delicious dining service. Your recognition is very important to us, which is our motivation to continuously improve the quality of our service. Our hotel has always been committed to providing a warm and interesting parent-child experience for family travelers. At the same time, our restaurant team is also committed to innovation and providing high-quality dishes to meet the taste needs of different guests. Your feedback will be used to further improve our services and facilities. If you have any other suggestions or needs, you are very welcome to contact us at any time. We look forward to your visit again and promise to do our best to provide you with a more complete service experience. Thank you again for your valuable time and encouraging comments, and wish you and your family a happy life and happiness.
Guest User
Premium Suite
Stayed in Apr 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The room, hot spring and mud bath are all great! It was a Qingming Festival holiday and there was a shortage of staff. I originally planned to eat in the hotel, but the food was too slow to serve so I had to choose to go out. Fortunately, there are many farmhouses nearby, so I can eat without worry. The location is relatively remote, so I bought some drinks and snacks before going in.
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Response from Property: Dear guest, Thank you very much for your affirmation of our room, hot spring and mud bath services. We are glad to hear that you had a pleasant experience in these aspects. These are the core services we strive to provide for our guests. We sincerely apologize for the problem of insufficient staff and slow serving during holidays. Holidays are usually the busiest time for hotels. We will prepare in advance in future operations, increase staff and improve efficiency to avoid similar situations. At the same time, we have noted your suggestions on remote location and dining options. We will consider increasing the supply of drinks and snacks in the hotel so that guests can purchase them conveniently at any time. In addition, we will further optimize our dining services, including providing faster serving services and richer menu choices. We are very grateful for your patient feedback and valuable suggestions, which will help us continuously improve the quality of our service. If you have any other needs or suggestions in the future, you are very welcome to contact us at any time. We look forward to seeing you again and promise to do our best to provide you with a more complete service experience. Thank you again for your understanding and support, and wish you a happy life.
Byule
Cozy 2-bed Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Mar 24, 2024
A great weekend trip, one of only two natural hot mineral muds in the country, the environment is quiet, clean and sanitary, the hot springs are comfortable, the mud bath is warm, and you can feel the natural gift of nature. It is worth mentioning that the waiters are very enthusiastic and will come forward to help the elderly who have difficulty walking.
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Response from Property: Dear guest, hello! Thank you for staying at the Hot Mud Spa Resort and leaving a good review. Your recognition is the best encouragement for us and the driving force for our progress. We look forward to your visit again. I wish you a happy life! Customer Service Department: Manager Zhong
Anonymous User
Premium Suite
Stayed in Feb 2024
Family
21 review
3.5/5
Posted on Feb 19, 2024
The overall environment is OK. Those who like hot springs can soak for a day. Food is not expensive, but the place is relatively remote. Only instant noodles are provided for supper. The hot mineral mud experience is not good. The anti-slip measures of the venue are not in place. It is difficult to wash the swimsuit after soaking. The room hygiene is a bit inadequate.
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Response from Property: Dear guest, thank you for choosing the Hot Mineral Mud Spa Resort. After we learned that the room hygiene did not meet the standards, we immediately conducted an internal investigation and strengthened the supervision of the cleaning process. We promise to adopt more stringent cleaning standards and inspection procedures to ensure that such problems do not occur again. In order to make up for your unpleasant experience, we are willing to provide you with a discount or free upgrade service for your next stay. We hope to have the opportunity to serve you again and prove our improvements to you; we attach great importance to your feedback because it is crucial for us to improve our service. If you have any questions or suggestions for your future stay, please do not hesitate to contact us. Thank you again for your valuable comments and understanding. We look forward to your return visit, when you will experience a more perfect service. I wish you a happy life! Customer Service Manager
Guest User
Cozy 2-bed Room
Stayed in Feb 2024
Family
3 review
3.7/5
Posted on Feb 20, 2024
Room: The room is relatively small and can only be described as quite satisfactory. Hot spring: The hot spring is very good and the internal facilities are complete. It is slippery after washing, which proves that it is a real hot spring. The internal mineral mud is also very unique and worth a visit. Service: The restaurant in the hotel is okay. The price is reasonable and it is the best in the surrounding area.
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Response from Property: Dear guest, thank you for choosing our hotel. We sincerely apologize for your feedback that the room was small. Our rooms are designed to maximize space while ensuring all necessary amenities are included. We understand this may not meet everyone's expectations, but we are committed to continuing to work hard to improve our service. Thank you very much for your feedback. We value your opinion and hope to have the opportunity to serve you again. If you book our hotel next time, we are willing to provide you with a room upgrade service to ensure that your stay experience is more satisfactory! Welcome to choose Hot Mineral Mud Hot Spring Resort Hotel again. We will serve you wholeheartedly and wish you a happy life, a happy family and smooth work!
Guest User
Comfy Queen Room
Stayed in Feb 2024
Travel with friends
3 review
3.5/5
Posted on Feb 16, 2024
. The level of catering is low, there is not much choice in breakfast food, and supplies are not good and very slow. The dining area is also very crowded, with people bumping into each other. . Massage service should be added, but there was no massage after soaking in the hot spring. It’s a pity that you are trying too hard. . It would be best to add a fitness room, there is nothing to do nearby, to create some personal activities. . For example, there is no limit to the number of times the mud bath can be used, which is the best. Guests can’t do it many times anyway, but it feels much better.
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Response from Property: Dear Guest, First of all, we deeply apologize for the inconvenience you encountered while enjoying breakfast. Our goal is to provide guests with a high-quality and diverse dining experience, but we clearly have room for improvement in this area. We have passed your feedback on to our catering team and have begun reviewing and improving our breakfast menu. We are committed to adding more healthy, delicious dishes that suit a variety of taste options to meet the needs of different guests. To compensate for your unsatisfactory experience, we would like to offer you a free dining experience or a special offer on your next stay. Regarding the fitness issues you reported, our hotel has now opened free hiking and mountain climbing activities for guests, which has met the guests’ exercise needs. The gym will continue to improve related facilities and equipment in the future! We hope to have the opportunity to serve you again and demonstrate our improvements. Thank you again for your valuable comments and understanding. We promise to continue our efforts to provide all guests with a more satisfying and enriching dining experience. We look forward to your visit again, where you will experience our significant improvements. Hot Mineral Mud Hot Spring Resort wishes you a happy life and a happy family!
Guest User
Premium Suite
Stayed in Feb 2024
Family
3 review
4.0/5
Very Good
Posted on Feb 14, 2024
Facilities: The room was booked as a suite, 30 square meters is big enough, but there is no private bath, and the family travels, and can't live on the same floor, which is a pity. At the same time, the sound insulation is very poor, and you will be woken up by the next room in minutes when you want to sleep. Environment: There are many public baths, and you must be mentally prepared for the mud mine, which is still quite dirty, but I heard from Wuhua people that there is such mud, and it is good to experience it. Service: There are many people during the Spring Festival, and basically everything is taken care of. It's just that the cashier at the Chinese restaurant is average. And the breakfast ends very early, and there is no food at 9:30. Other facilities: There are very few villages around, and there is no place for takeout. If you want to eat well, don't come, there is basically nothing to eat.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at the Hot Mud Spa Resort and leaving a good review. Your recognition is the best encouragement for us and the driving force for our progress. We look forward to your visit again. I wish you a happy life! Customer Service Department: Manager Zhong
Guest User
Deluxe Queen Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Feb 9, 2024
Before the Chinese New Year, I took my kids to experience the mud hot spring. I think the mud hot spring is so addictive, but unfortunately the kids only like the children's hot spring pool! I want to experience the mud hot spring if I have the chance! The hotel service staff are very patient! Great! Food: Meizhou sashimi and Shunde sashimi, I still prefer Shunde sashimi😁 Tofu is delicious... the kids ate a lot! The ribs are not bad either! Eating, drinking and having fun are generally good! I will go again if I have the chance!
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at the Hot Mud Spa Resort and leaving a good review. Your recognition is the best encouragement for us and the driving force for our progress. We look forward to your visit again. I wish you a happy life! Customer Service Department: Manager Zhong
Anonymous User
Cozy 2-bed Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 8, 2024
This experience is still very good. The hot spring facilities are complete, clean and comfortable. Maybe it's the New Year and there are not many people. The environment is very quiet. It is very suitable for family to come and play together.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at the Hot Mud Spa Resort and leaving a good review. Your recognition is the best encouragement for us and the driving force for our progress. We look forward to your visit again. I wish you a happy life! Customer Service Department: Manager Zhong
Boinne228
Deluxe 2-bed Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 8, 2024
After countless times on the Meilong Expressway, I always want to visit the Wuhua Hot Springs in Meizhou. This time, I took advantage of the Spring Festival holiday to experience it. The weather was cold, and it was really fun to play with the hot mineral mud. It was fun! It was a real hot spring!
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6/8
Response from Property: Dear guest, hello! Thank you for staying at the Hot Mud Spa Resort and leaving a good review. Your recognition is the best encouragement for us and the driving force for our progress. We look forward to your visit again. I wish you a happy life! Customer Service Department: Manager Zhong
Anonymous User
Cozy 2-bed Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 7, 2024
It was very quiet at night, the attitude was very good, the room was clean, and there was a special car to take you to the hot spring and restaurant. The other service attitudes were very good, except for the service staff at the mud mine, whose attitude was not very good
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for staying at the Hot Mud Spa Resort and leaving a good review. Your recognition is the best encouragement for us and the driving force for our progress. We look forward to your visit again. I wish you a happy life! Customer Service Department: Manager Zhong
Zhendexieyishenghuo
Cozy 2-bed Room
Stayed in Feb 2024
Family
1 review
3.7/5
Posted on Feb 6, 2024
There are still 5 days before the Chinese New Year. There are not many people, but there is no battery car to take you to the hot spring pool. Maybe there is not enough staff. The mud pool is 98/person, and you can only soak once. It is recommended to soak for 15 minutes, which is a bit expensive.
Original TextTranslated by Google
Response from Property: Dear guest, Thank you very much for your valuable feedback. We sincerely apologize for the inconvenience caused by the package usage time. Our goal is to provide guests with a clear, convenient and value-for-money service experience. The usage time of our packages is set according to the hot mineral mud health effect standards and hotel operation strategies. The service staff will inform you of the best health time (between 15-25) and related precautions as soon as possible. However, we understand that this may not apply to all situations, especially for guests with special needs. We value your feedback and hope that you will continue to share your ideas and suggestions with us. We are committed to continuously improving our services to ensure that every guest can enjoy the best accommodation experience and the best health experience. Thank you again for your feedback, and we promise to continue to work hard to provide all guests with a more satisfactory and transparent service experience. Looking forward to your visit again, we will show our improvements and sincerity. Hot Mineral Mud Hot Spring Resort welcomes you again! I wish you a happy life!
Guest User
Cozy 2-bed Room
Stayed in Jan 2024
Family
4 review
4.2/5
Very Good
Posted on Feb 4, 2024
The room is relatively small, the hot spring facilities outside are relatively new, the hot spring water is very good, there are quite a lot of hot spring pools, maybe there were not many people when we stayed. The braised chicken rice in the hotel restaurant is good, the portion is large enough, and it also comes with a dish and a soup, which is enough for 6 to 7 people. The mud bath experience is average, and several staff members keep urging us not to play too long. We come here to play in the mud, and they tell us not to play too long, what does that mean?
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Response from Property: Thank you very much for staying at our hotel and sharing your experience. We are glad to hear that you are satisfied with our hot spring facilities and water quality, and thank you for your positive review of the braised chicken rice in our hotel restaurant. Your positive feedback is an important driving force for us to continuously strive to improve the quality of our service. Regarding the space issue of the room, we understand your concern about the size of the room. Our room design is designed to make rational use of space while providing a comfortable accommodation environment. We will consider your feedback and find ways to improve the comfort of the space when possible, and try to meet the needs of different guests in future services. We apologize for the situation in the mud bath experience. Because the hot mineral mud has the best health-care time, our staff may not have explained to you the best health-care time and why it is not good to soak for too long. Our staff should pay more attention to service attitude and customer experience. We have conveyed your feedback to our team and will strengthen the training of our staff to ensure that they can provide more considerate and respectful services. Our goal is to allow every guest to fully enjoy and relax, and we will take immediate measures to improve this. Thank you again for your valuable comments. We look forward to your visit again and promise to do our best to provide you with a more satisfactory service experience.