Guolong Hotel

Guolong Hotel Reviews

Guolong Hotel

18 Xiti San Road (Xiti San Lu), Wuzhou, ChinaView Hotel Details
Guolong Hotel
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Guolong Hotel Guest Reviews

4.6/5
Very Good
1371 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All Reviews(1371)
Positive reviews(1322)
Reviews with photos/video(260)
Delicious breakfast(111)
Large rooms(69)
Friendly front desk staff(60)
Convenient parking(53)
Fantastic river view(30)
Poor air conditioning(22)
Luxurious(18)
Negative reviews(49)
Ant Do
Business Queen Room
Stayed in Feb 2024
Couples
32 review
5.0/5
Outstanding
Posted on Feb 3, 2024
One of the best hotels in our trips. They have everything for the comfortable stay: - delicious breakfast - swimming pool - gym - conference rooms - bid clean rooms - high professional staff We kindly recommend everybody.
6/12
Response from Property: [Free indoor heated swimming pool] [Free dry and wet sauna] [Free gym] [Free ironing service] Dear customers, we are honored to receive your recognition. The hotel is located on the bank of Xijiang River, with a wide river view. The guest rooms, catering, health and entertainment facilities are complete. Our goal is to create a caring and comfortable place for you to stay. I hope to bring you a different experience and the same satisfaction every time. We sincerely look forward to your next visit.
Anonymous User
Business Queen Room
Stayed in Jun 2024
Business travelers
3 review
3.7/5
Posted on Jun 6, 2024
There was only one set of soft pillows, which was very uncomfortable for people who used to sleep on one’s side. Suggest hotel to add a set of firm pillows.
Response from Property: 【 Free indoor pool 】【 Free wet and dry sauna 】【 Free gym 】【 Free ironing service 】 Thank you for staying at Guolong Hotel and providing sincere feedback in the first time. We are very sorry for the unpleasant experience during your stay and the hotel would like to extend our deepest apologies to you. For the question you mentioned, the hotel has hard pillows, such as buckwheat pillows, etc., you can inform the service center in advance when you check in next time, we will send the pillows to the room in advance. We hope to have the opportunity to welcome you again and provide you with a more comfortable and successful stay. With best wishes!
Ling2
Business Queen Room
Stayed in Mar 2024
Couples
14 review
4.7/5
Amazing
Posted on Mar 5, 2024
This is my 2nd stay here in the hotel. We stayed in a Business queen room with a river view. Room is clean and comes with free toiletries, tea bags , coffee and 2 bottles of water. We only took dimsum breakfast during our stay. Receptionist and concierge are very helpful in booking taxi when we wanted to go anywhere.
Response from Property: 【 Free indoor heated pool 】【 Free wet and dry sauna 】【 Free gym 】【 Free ironing service 】 Dear guest, hello! We are very grateful for your visit to Wuzhou Guolong Hotel, and thank you for your recognition! Your word and sentence, we will carefully read, we are very happy to your affirmation of the dragon, can let you live comfortably is our greatest pursuit. We always believe that serving every customer is our most sacred mission, thank you again for your support and affirmation, sincerely look forward to your next visit and recommendation oh ~~~ I wish you all the best and a happy life!
Quentin77
Business Queen Room
Stayed in Mar 2024
Business travelers
15 review
4.7/5
Amazing
Posted on Mar 21, 2024
Best hotel in the city, comfortable and large rooms and fine facilities.
Response from Property: 【 Free indoor heated pool 】【 Free wet and dry sauna 】【 Free gym 】【 Free ironing service 】 Dear customer, we are honored to get your recognition. The hotel is located in Xijiang River bank, with open river view, rooms, dining, health, entertainment complete, for you to create a intimate and comfortable place to stay is our goal. Hope every time can bring you a different feeling, the same satisfaction. We sincerely look forward to your next visit.
Guest User
Deluxe Room - River-View (Double bed)
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 2, 2023
Mr. Sam, He is the reception manager, very good service, hospitality and has very good English.
Guest User
Executive Room - River-View (Double bed)
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 21, 2023
Very clean and great hospitality.
Guest User
Business Queen Room
Stayed in Jul 2023
Other
1 review
2.5/5
Posted on Aug 13, 2023
What a beat up place. Facilities were under reconstruction - mentioned nowhere unless on the spot. The facility you could use, the swimming pool, was such a gloomy, stinky, and moldy place! None of the showers worked properly. You could not use the lockers. And the floor was sort of sticky. Used the place once - that's it. The massage/spa floor was closed/dark all day long, nobody could explain why. Smoking lounge could not be used. Everywhere no smoking sign and everywhere Chinese people smoking inside the hotel. The humidor was meant for the boss to show off. No cigar supply at the place. Worst part: AC did not work - whatever setting you were using the room was always at moldy, stinking 24 degree Celsius, totally sticky with humidity. Clothes hangers were fixed with duct tape - this is what kind of hotel? Condoms next to cup ramen in the pantry cupboard, yummy. The breakfast included was mainly Chinese - Western style did not even include a reasonable coffee. In the restaurant all the plates were piled up on your table until you were finished - nobody bothered to clean up your table before you were done. Again, what kind of hotel is this and what kind of service would I expect? A lot more. Food is up to taste - I like Chinese food a lot, the Chinese food at the hotel, I did not like at all. The riverside view was great, though and the room service and preparation was the best. I would rate it at 4.5/5. By contrast, the overall policy e.g. the no smoking situation ****** and advertised amenities did not exist any more or could not be used at all. In conclusion to future trips to Wuzhou: I will not stay at this hotel again.
Response from Property: Thank you for choosing our hotel. We are concerned about the issue you have raised and attach great importance to it. We have reported it to the relevant department head as soon as possible and will do our best to solve it for you. We look forward to having the opportunity to provide you with better service in the near future. Thank you again for your generous patronage and valuable feedback. We sincerely look forward to your next visit!
Guest User
Business Queen Room
Stayed in Dec 2023
Business travelers
2 review
4.7/5
Amazing
Posted on Dec 15, 2023
The service is good. The food is good. It is clean.
Samuelmhtam
Business Queen Room
Stayed in Aug 2021
Business travelers
107 review
4.2/5
Very Good
Posted on Aug 7, 2021
The best hotel in Wuzhou already
Response from Property: Dear guests, thank you for choosing to stay in Wuzhou Guolong hotel. Your valuable comments will be the biggest driving force for our progress. Welcome back.
Alan
Business Queen Room
Stayed in May 2024
Family
5 review
4.7/5
Amazing
Posted on May 6, 2024
The hotel is in a good location, with a large parking lot and 6 charging stations for fast charging, which is great. The room is large and clean, with a great river view. The waiters are also enthusiastic. The only regret is that the facilities are a bit old. In addition, it would be better if the buffet breakfast could be strengthened.
Original TextTranslated by Google
Response from Property: " [Free indoor heated swimming pool] [Free dry and wet sauna] [Free gym] [Free ironing service] Dear distinguished guest, hello! I am very happy to meet you at Guolong Hotel, and I sincerely thank you for giving us feedback in your busy schedule. The hotel attaches great importance to the feedback on the service attitude you mentioned. We will continue to follow up and improve, and create a safe, assured and comfortable stay experience for guests with the concept of service first. Countless details of service may not be luxurious, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of accomplishment and happiness! I sincerely look forward to your visit again! I wish you a happy life! - Guolong Hotel Management Team "
Awuzhazha
Business Queen Room
Stayed in May 2024
Family
26 review
5.0/5
Outstanding
Posted on May 6, 2024
The service quality and environment are very good, better than the service of Marriott when I stayed in Nanning. Very cost-effective. First choice when going to Wuzhou.
Original TextTranslated by Google
Response from Property: [Free indoor heated swimming pool] [Free dry and wet steam sauna] [Free gym] [Free ironing service] Dear guests: We are very grateful for your visit to Wuzhou Guolong Hotel, and thank you for your recognition of us! We will read your every word carefully, and we are very happy that you affirm Guolong. It is our greatest pursuit to make you stay comfortably. We always believe that serving every customer well is our most sacred mission. Thank you again for your support and affirmation, and sincerely look forward to your next visit and recommendation~~~ I wish you all the best and a happy life!
Anonymous User
Business 2-bed Room
Stayed in May 2024
Family
13 review
5.0/5
Outstanding
Posted on May 4, 2024
A spontaneous trip. I saw the introduction of Guolong on Ctrip. It felt low-key and luxurious, so I booked 2 rooms decisively. I was originally traveling with my parents, but later there was a temporary change and I had to cancel one room. It was very smooth and there was no nagging. I was not disappointed! The room was very big, the bed was also very big (with children, a slightly larger bed was needed), the plumbing was Kohler, and the slippers were also very comfortable and advanced. The best thing was the service. I asked for hangers, toothbrushes, and pillows immediately, and I also gave them a free breakfast, which was very rich! There were both Chinese and Western styles, and there were many varieties, especially the Wuzhou specialty soy milk, which was super fragrant! Oh, we were all embarrassed, such a valuable gift, we have never enjoyed it! There was another detail. At the end of breakfast, several ministers smiled and reminded every guest who was still seated that breakfast was about to end. If you still need it, please take it first. It should be said that after traveling for many years and staying in countless hotels, this is not available in other places. Details determine success or failure, which is worth a thumbs up! I hope the hotel can continue to uphold this advanced and warm management and service concept, leaving deep impressions and good memories for every guest.
Original TextTranslated by Google
Response from Property: [Free indoor heated swimming pool] [Free dry and wet steam sauna] [Free gym] [Free ironing service] Meditation can make a troubled heart crystal clear after washing, and feel the endless love and tranquility between heaven and earth. It is our greatest honor to let you enjoy it. Our colleagues are also very happy. The staff of Wuzhou Guolong thank every guest who stayed here. This is the gift of time and the result of Guolong people's uncompromising treatment of guests over the years. We look forward to your visit again to give you a more pleasant stay experience, and wish you a good mood every day!
Guest User
Business Queen Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on May 3, 2024
Good location, good room, good hygiene, good service. I lost my room card when I went out, and the front desk directly helped me to reissue one. It is worth recommending to stay if you travel to Wuzhou.
Original TextTranslated by Google
Response from Property: [Free indoor heated swimming pool] [Free dry and wet steam sauna] [Free gym] [Free ironing service] Dear distinguished guest, we are very happy to meet you at Guolong Hotel. We sincerely thank you for your feedback in your busy schedule. We regret that we failed to provide you with a satisfactory experience. The hotel attaches great importance to the feedback you mentioned. We will continue to follow up and improve, and create a safe, secure and comfortable stay experience for guests with the concept of service first. Countless details of service may not be luxurious, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of accomplishment and happiness! We sincerely look forward to seeing you again! I wish you a happy life! - Guolong Hotel Management Team
Guest User
Business 2-bed Room
Stayed in May 2024
Family
2 review
5.0/5
Outstanding
Posted on May 3, 2024
The guy at the front desk was very nice, polite, and provided good service. The stay was very comfortable, the environment was good, and parking was easy
Original TextTranslated by Google
Response from Property: [Free indoor heated swimming pool] [Free dry and wet steam sauna] [Free gym] [Free ironing service] Dear distinguished guest, we are very happy to meet you at Guolong Hotel. We sincerely thank you for your feedback in your busy schedule. We regret that we failed to provide you with a satisfactory experience. The hotel attaches great importance to the feedback you mentioned. We will continue to follow up and improve, and create a safe, secure and comfortable stay experience for guests with the concept of service first. Countless details of service may not be luxurious, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of accomplishment and happiness! We sincerely look forward to seeing you again! I wish you a happy life! - Guolong Hotel Management Team
Guest User
Business Queen Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
Only a king-size bed room was booked, but the unexpected river view room was a pleasant surprise! Mainly because I brought half a dozen children, the king-size bed was a bit crowded. If the bed was 20 cm wider, it would be perfect. Also, the check-out speed was fast, but Ctrip's deposit has not been refunded to me yet...
Original TextTranslated by Google
Response from Property: [Free indoor heated swimming pool] [Free dry and wet steam sauna] [Free gym] [Free ironing service] Meditation can make a troubled heart crystal clear after washing, and feel the endless love and tranquility between heaven and earth. It is our greatest honor to let you enjoy it. Our colleagues are also very happy. The staff of Wuzhou Guolong thank every guest who stayed here. This is the gift of time and the result of Guolong people's uncompromising treatment of guests over the years. We look forward to your visit again to give you a more pleasant stay experience, and wish you a good mood every day!