DeesyC28
June 7, 2024
We stayed in one of the lodges, very comfortable and a super comfy bed. It had all the necessary equipment for a self-catering stay. However, there were a few issues. There was no internet in the lodges and therefore no TV (all the TVs in the lodges work off the internet). Really disappointing as it was a rainy night and we just wanted to chill out in our room. But the worst thing was that we weren’t told this at check-in when we paid for the stay. It was only when I rang reception to query the TV not working that they said it’s all down. Very poor in my view - if they’d told us when we arrived to check in we could have made other arrangements. Shower was not very powerful and made a loud noise. Some of the staff were less than helpful - one female member of staff invited us to check in with her (we’d already checked in by that time) but when we asked her about the TV/Internet she said we’d have to ask at main reception as she didnt know anything about it and was ‘mainly on the catering side’. To be fair to the hotel, they did knock a small amount off the room cost to reflect the TV issues - but still unforgivable in my view not to tell people this at check-in and wait until they ask about it. Also we were told to park in the space allocated to our lodge - but someone was already you parked in it and none of the other lodge spaces were free. So we had no choice but to park in the ‘no parking’ turning circle.