JW Marriott Xi'an Southwest

JW Marriott Xi'an Southwest Reviews

JW Marriott Xi'an Southwest

No.15 Tangyan Road, Yanta District, Xi'an, Shaanxi, ChinaView Hotel Details
JW Marriott Xi'an Southwest
JW Marriott Xi'an SouthwestJW Marriott Xi'an SouthwestJW Marriott Xi'an Southwest
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JW Marriott Xi'an Southwest Guest Reviews

4.8/5
Excellent
2543 review
Verified reviews
Location4.8
Amenities4.8
Service4.7
Cleanliness4.8
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All reviews(2543)
Positive reviews(2491)
Reviews with photos/video(703)
Friendly front desk staff(207)
Delicious breakfast(147)
Well decorated(89)
Perfect for business trips(85)
Luxurious(22)
Good views(22)
Awesome gym(20)
Delicious buffet(16)
Negative reviews(52)
panda9
Studio King Room
Stayed in Sep 2024
Couples
7 review
4.0/5
Very Good
Posted on Oct 10, 2024
The studio king room is spacious & clean. The hotel is beautifully designed. Check in was fast but no one help us with our luggages upon arrival at the lobby.
Response from Property: Dear Guest, thank you for staying with us at JW Marriott Hotel Xi’an Southwest. Regarding the issue you mentioned about the untimely help with the luggage we have received and given feedback and training to the front office department, we make sure that a similar situation will not happen again and apologize again.We are focusing on “The Whole You” every step of the way, we wish you an exceptional stay full of inspiring flavor, vibrant culture and natural wonder. Hope to see you in next journey!
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Manuelvv
Studio Twin Room
Stayed in Jul 2024
Family
21 review
5.0/5
Outstanding
Posted on Jul 29, 2024
It is a great hotel opposite of a long park. The room was spacious and very nicely decorated. With a huge tub and great shower. Also the bar and sofa added positively. The hotel has one of the best breakfast buffets we have ever experienced. The gym has new equipment and an indoor swimming pool. Unfortunately it does not have a sauna and a hot tub. The nearest subway station is about 1.2 kilometers away from the hotel. If you are planning to come to Xi’an, please consider staying at JW Marriott.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
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Guest User
Studio Twin Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Mar 17, 2024
My family and I had a wonderful stay in this hotel when we visited Xi’an in March 2024. The Studio twin room we stayed in was bigger than our expectation and the kids loved it. Cleanliness is top notch. I’m really nit-picking here but I think it would be nice if there was an option for the bathroom blinds to make it darker for when you want to wake up late as the morning light could be a little disturbing. There’s a park next to the hotel with running tracks. There’s a mall about 2 mins walk from the hotel which has different food/restaurant options such as Burger King, KFC apart from Chinese restaurants. Our flight was rescheduled and was delayed a few hours. I requested for a late check out(beyond the regular late check out) they agreed without any hesitation. I have seen several hotels which look quiet impressive in the pictures but disappoint when you actually get there. This is not one of those. The hotel is as good as it looks in the picture if not better. Will definitely stay here again if I ever visit Xi’an again.
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Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
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Tobias Jan
Executive King Room
Stayed in Sep 2024
Family
6 review
4.0/5
Very Good
Posted on Oct 2, 2024
Nice and modern hotel. Got upgraded to a corner studio room which was huge and very nice. Location is in the business district so a bit further to the sightseeing spots, but not very far.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
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Guest User
Deluxe Twin Room
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 13, 2023
let me first start by saying this hotel was way above my exoectations. they have beautiful set up and the art is nice. I was blown away at the top notch quality service provided by this location. if I ever come back I would book again. Ann was very proactive with checking up on our needs and Klose Li helped us when we were leaving. room was spacious and relaxing as well.
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
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yuan
Deluxe Twin Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Nice city view with friendly staff
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
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Ed
Deluxe Twin Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
One of the best hotel I stay in China will definitely come back .
Response from Property: Dear Guest, thanks for sharing with us your staying experience at JW Marriott Hotel Xi’an Southwest. We are glad to know you had a wonderful journey with us. I will share with your highly praise to our associates and our management team, they will be very confident and will consistently provide the best service to all our guests. The CBD location and modern yet historical design provides you an extraordinary experience here. Thanks again for your recommendation and look forward to your next stay at JW Marriott Hotel Xi’an Southwest.
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Kgakgamatso
Deluxe Twin Room
Stayed in Apr 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Apr 19, 2024
Good service, amazing staff
Response from Property: Dear Guest, thank you for staying with us at JW Marriott Hotel Xi’an Southwest. Our JW Expert feels very pleasure to bring you memorable experience here. We are focusing on “The Whole You” every step of the way, we wish you an exceptional stay full of inspiring flavor, vibrant culture and natural wonder. Hope to see you in next journey!
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Guest User
Deluxe King Room
Stayed in Oct 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Oct 14, 2024
Very good
Response from Property: 尊敬的客人,首先非常感謝您選擇下榻西安高新JW萬豪酒店!始終為您提供高標準的服務是我們一直所堅持的,您的一字一句都充滿了對我們極大的肯定及認可,未來我們也將不斷努力衹為給您帶來更好的入住體驗!酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造,您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景,還能享受便利的交通。再次感謝您的到來,願您盡情享受十三朝古都風采,期待與您的下次遇見!
Anonymous User
Deluxe King Room
Stayed in Jun 2024
Travel with friends
5.0/5
Outstanding
Posted on Jun 11, 2024
Lisa.
Response from Property: 尊敬的賓客,首先非常感謝您對於西安高新JW萬豪酒店的關注與支持!我們很高興您樂於與我們分享住宿體驗,並得到了您的衷心認可,我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心,您不僅可以於城市高空俯瞰唐城牆遺址公園絕佳美景,還能享受便利的交通。我們酒店秉承了古今交融的設計風格與營造。願您在享受西安高新JW萬豪酒店給您提供的優質服務的同時,能夠盡情享受西安古都美景。我們熱忱的期待着您再次回來!
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Guest User
Deluxe King Room
Stayed in Jan 2025
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The room was very clean and the view was great. When I arrived at the hotel in the afternoon, I was deeply attracted by the decoration of the lobby. Patrick, who checked me in at the front desk, was very enthusiastic. During my stay, the housekeeper Xiao Yuan took good care of me. It was a very good travel experience.
Original TextTranslated by Google
Response from Property: 尊敬的客人,首先非常感謝您選擇下榻西安高新JW萬豪酒店!您的一字一句都充滿了對我們極大的肯定及認可。始終為您提供高標準的服務是我們一直所堅持的,未來我們也將不斷做出改善,衹為給您帶來更好的入住體驗,非常榮幸我們的JW服務專家們給予您的幫助讓您得以擁有更好的體驗,以後無論您到這座城市出差或是休閑,我們都希望能夠再次為您提供精緻的空間和服務,為您的旅程賦予全新靈感。願您的身心得以感受全然的煥活,誠摯地感謝您的肯定及讚譽,期待與您的再次相見!
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Guest User
Deluxe King Room
Stayed in Jan 2025
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 6, 2025
Came here with friends. The front desk lady Linda provided excellent service. She was very welcoming and upgraded the room type. She also took the initiative to care for me when I had a cold. It was really considerate and a great stay experience!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,首先非常感謝您對於西安高新JW萬豪酒店的關注與支持!我們很高興您樂於與我們分享住宿體驗,並得到了您的衷心認可,我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造,您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景,還能享受便利的交通。願您在享受西安高新JW萬豪酒店服務專家—— Linda給您提供的優質服務的同時,能夠盡情體驗這場靈感煥活的旅程。我們熱忱的期待着您再次回來!
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Xianfeidao
Studio Twin Room
Stayed in Dec 2024
Family
5 review
5.0/5
Outstanding
Posted on Jan 1, 2025
The hotel is strategically located near the Keji 2nd Road Station of Ring Line 8, which makes travel very convenient. The hotel rooms are 4 meters high, very spacious, and larger than ordinary hotels. The facilities are complete. Amy at the front desk was warm and polite, and quickly helped me check out. The concierge was also very enthusiastic, and the overall service was very satisfactory 👍
Original TextTranslated by Google
Response from Property: 尊敬的賓客,首先非常感謝您對於西安高新JW萬豪酒店的關注與支持!我們很高興您樂於與我們分享住宿體驗,並得到了您的衷心認可,我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造,您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景,還能享受便利的交通。很榮幸酒店JW服務專家—— Amy給您帶來了優質的服務體驗,能夠盡情體驗這場靈感煥活的旅程。我們熱忱的期待着您再次回來!
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Anonymous User
Deluxe Twin Room
Stayed in Dec 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
The five-star hotel I chose for this trip really brought me an ultimate enjoyment. When I stepped into the hotel, the gorgeous lobby and the polite staff Oliver and Linda checked me in. One operated the system to check in, and the other provided humanistic care, explaining the hotel's night facilities and restaurant opening hours. I instantly felt the meticulous care. The room is exquisitely decorated, the bedding is comfortable, and the view outside the window is charming. The bathroom has high-end amenities and an excellent shower experience. The hotel's dining is rich and varied, whether it is an exquisite breakfast or a special dinner, they are all delicious. The gym facilities are brand new and complete, and the swimming pool water is clear. The service is impeccable, and the staff can always respond to needs in a timely manner. This stay is undoubtedly the most shining pearl of the journey, and I will come again next time!
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,首先非常感謝您對於西安高新JW萬豪酒店的關注與支持!我們很高興您樂於與我們分享住宿體驗,並得到了您的衷心認可,我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造,您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景,還能享受便利的交通。很榮幸酒店JW服務專家—— Oliver和Linda給您帶來了優質的服務體驗,酒店自助早餐與泳池健身房也為您留下了美好的回憶,讓您能夠盡情體驗這場靈感煥活的旅程。我們熱忱的期待着您再次回來!
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Guest User
Deluxe King Room
Stayed in Dec 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The hotel experience I stayed in this time exceeded my expectations, so I have to give a big praise. From the moment I stepped into the hotel, I was attracted by its elegant design and warm atmosphere. The front desk receptionist, Ms. Yuan, was warm and thoughtful, and the check-in procedure was quick and efficient, which made me feel at home. The interior of the room is beautifully decorated and well-planned, and every detail reveals the hotel's care. The bed is extremely comfortable, allowing me to get a full rest after the fatigue of the journey. The bathroom is clean and bright, and the toiletries are of high quality, which enhances my accommodation experience. The hotel's catering service is also a highlight. The breakfast is varied, fresh and delicious, allowing me to start a new day with full vitality every day. In addition, the hotel is very conveniently located, close to the city center, and surrounded by many shopping malls and food streets, whether it is business travel or leisure travel, it can meet my needs. The hotel also provides a fitness center and swimming pool with complete facilities, so that I can enjoy the fun of sports while I am busy. In short, every service of this hotel makes me feel satisfied. I will definitely recommend it to friends and family, and look forward to my next stay.
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Original TextTranslated by Google
Response from Property: 尊敬的賓客,首先非常感謝您對於西安高新JW萬豪酒店的關注與支持!我們很高興您樂於與我們分享住宿體驗,並得到了您的衷心認可,我們的團隊也將會充滿信心的繼續努力。酒店坐落於西安高新區商業中心秉承了古今交融的設計風格與營造,您不僅可以於城市高空俯瞰唐城牆遺址公園的絕佳美景,還能享受便利的交通。很榮幸酒店JW服務專家們給您帶來了優質的服務體驗,酒店自助早餐為您留下了美好的回憶,讓您能夠盡情體驗這場靈感煥活的旅程。我們熱忱的期待着您再次回來!
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