Xi'an Peace Arch Hotel

Xi'an Peace Arch Hotel Reviews

Xi'an Peace Arch Hotel

No.10 Heping Road, Xi'an, ChinaView Hotel Details
Xi'an Peace Arch Hotel
Xi'an Peace Arch HotelXi'an Peace Arch HotelXi'an Peace Arch Hotel
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1 night

Xi'an Peace Arch Hotel Guest Reviews

4.6/5
Very Good
420 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All Reviews(420)
Positive reviews(401)
Reviews with photos/video(50)
Easy to get around(63)
Convenient location(52)
Friendly front desk staff(43)
Classy environment(31)
Close to metro(31)
Convenient parking(23)
Average sound insulation(16)
Many dining options(12)
Negative reviews(19)
vanessa
Special Room
Stayed in Jun 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Within walkable distance to a few of the sites within the city wall. The reception only spoke Chinese to me so that may be a consideration. Nevertheless, they were quite helpful. Room is really large and I booked a non-smoking room. I was given a room that smelled heavily of smoke at first but reception changed the room immediately for me after I complaint of the cigarette smell. A few eateries are nearby. Overall great experience.
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Amin Padhiar
Guestroom - with View (Double bed)
Stayed in Apr 2024
Solo travelers
5 review
4.0/5
Very Good
Posted on Apr 15, 2024
Overall, my experience at the hotel room was positive. The room itself was spacious and well-appointed, providing a comfortable stay. The location of the hotel was convenient, offering easy access to nearby attractions and amenities. However, one drawback was that the air conditioning was not functioning properly during my stay. Despite staying for three days, the issue with the AC persisted. In response to my complaint, the hotel staff provided me with a fan to mitigate the discomfort caused by the lack of cooling.
Response from Property: Dear distinguished guest, hello!Thank you for choosing the Peace Arch Hotel and leaving a review.If you have any suggestions or comments about the hotel, you can give them to the hotel staff and we will humbly change them.We apologize once again for not being able to make you completely satisfied with your stay.All the hotel staff look forward to your visit again to experience our improvements and improvements.I sincerely wish you and your relatives and friends success in your work and a happy and healthy life....
Fofana_mohamed3
Special Room
Stayed in May 2024
Couples
10 review
5.0/5
Outstanding
Posted on May 6, 2024
Very nice hotel and the reception is very Kind and thanks to Bailey who treated us well
Response from Property: Dear guests: Hello!Thank you for your 5-point review!Every city always has reasons for people to miss it, every season has scenery that we can’t leave behind, and every hotel has its sweet and warm memories. I hope that the Peace Arch Hotel will be the warmest and most unique place in your memories. that!Come back often and wish me well!
_马
Mini Room (Double bed)
Stayed in Jul 2023
Couples
15 review
5.0/5
Outstanding
Posted on Oct 2, 2023
good location if you want to visit Xi An. Pictures confirm to reality. Nice breakfast
Response from Property: Dear customer, thank you very much for your message and support, your satisfaction is our goal, Hepingmen hotel is always looking forward to your visit!
Zhangzexing
Superior Room (Double bed)
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 18, 2024
Wang Na at the front desk was very good and enthusiastic. The hotel environment is also good. It is close to various attractions and convenient for travel. It is a good choice. It is highly recommended and there is free parking service.
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Response from Property: Hello! The hotel is located in the business district, which provides great convenience for guests to eat, stay, travel, entertain and shop. The enthusiastic staff of the hotel will escort your travel. If you have any questions during your stay, you can contact the hotel front desk colleagues. We put "family happiness" first. We use the most intimate and warm service to move you. I hope to continue to win your 5-point praise with our continuous efforts! Welcome!
Luweixiansen
Superior Room (Double bed)
Stayed in Jun 2024
Business travelers
6 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Wang Na at the front desk was very attentive.
Original TextTranslated by Google
Response from Property: There is a kind of encounter, without invitation, but with a clear understanding. The Peace Arch Hotel meets you unexpectedly, and always creates the best service for customers. This is the service concept of our Peace Arch Hotel. Looking forward to more experiences from you, welcome!
henrywang
Superior Room (Double bed)
Stayed in Mar 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Mar 28, 2024
Wang Na at the front desk provided excellent service, the room was clean, and it was close to Hepingmen subway station with convenient transportation.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Wild geese fly by without leaving a trace, leaves fall silently. Beauty is something concrete and real. We are waiting for you everywhere. We often feel that we are lucky people. We are really honored to be appreciated by you! I have to say that you have a good eye. I hope to get your full recognition next time. Come again next time!
jiawenmei
Superior Room (Double bed)
Stayed in Apr 2024
Family
4 review
3.5/5
Posted on Jun 23, 2024
The location of the hotel is great. The service of the hotel is the worst.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for choosing Hepingmen Hotel and leaving a comment! First of all, we apologize for the inconvenience caused during your stay. Secondly, the hotel will continue to strengthen the training and management of its staff, so as to be more dedicated to its guests and provide them with attentive, meticulous, quick and easy service and a cleaner and more comfortable accommodation environment. Once again, we would like to apologize for disappointing you with your stay at the hotel. Xiaohe's development depends on your continued interest and support. All the staff at Xi'an Hepingmen Hotel sincerely look forward to welcoming you back.
Taopaodexinlang
Superior Room (2 beds)
Stayed in Apr 2024
Business travelers
73 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Clean and hygienic, warm and comfortable room. Convenient transportation!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Hepingmen Hotel! Details determine success or failure! Countless details of service may not be extravagant, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of accomplishment and happiness! We will work hard to improve our details of service. Thank you for your tolerance and understanding! Welcome to come again next time! Best wishes: Smooth sailing
Longtengfeixiang518
Superior Room (Double bed)
Stayed in Feb 2024
Solo travelers
4 review
4.7/5
Amazing
Posted on Feb 25, 2024
It would be best if a small stool or table could be placed next to the bathtub, because I think the service staff's work attitude is also very good.
Original TextTranslated by Google
Response from Property: Dear friends, thank you very much for your review~ We feel a little sad when we see your 4.7-point review... A cup of good tea warms your heart, a good book pleases your heart, a good bed comforts your heart, and a good mood wins your heart. We always start from the details. I believe that you will find the transformation of Heping Family when you come next time. We are waiting to meet you and wait for such beauty~~
Guest User
Superior Room (Double bed)
Stayed in Feb 2024
Other
3 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The trip to Xi'an was a pleasant one. The room was comfortable and the staff was attentive, especially the front desk staff Yingna, who provided attentive service.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, hello! Thank you for choosing to stay at Xi'an Hepingmen Hotel, and we sincerely welcome you to visit us again. We are honored by your affirmation of us, and we will continue to work hard to create more satisfaction and surprises for your trip to Xi'an!
Guest User
Superior Room (Double bed)
Stayed in Mar 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Mar 26, 2024
The front desk staff Wang Beili has a very good service attitude
Original TextTranslated by Google
Response from Property: Hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that Hepingmen Hotel will be the warmest and most unique one in your memory! Come back often and I wish you: well!
Guest User
Special Room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Environment: Very close to the subway station Sanitation: Clean Facilities: Complete Service: The service is very considerate, especially Xiaobei at the front desk, give a big thumbs up 👍!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for choosing Hepingmen Hotel! Details determine success or failure! Countless details of service may not be extravagant, romantic, or touching, but they touch our hearts and ultimately satisfy our guests, which is the source of our greatest sense of achievement and happiness! We will work hard to improve our detailed services. Thank you for your tolerance and understanding! Welcome to come again next time! Best wishes: Good luck!
Guest User
Special Room
Stayed in Jan 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 7, 2024
It's a very good accommodation experience. I will choose to stay next time. It's very close to the Hepingmen subway station and it's very convenient to walk 400 meters. Good reviews! ! !
Original TextTranslated by Google
Response from Property: There is a kind of encounter, without invitation, but with a clear understanding. The Peace Arch Hotel meets you unexpectedly, and always creates the best service for customers. This is the service concept of our Peace Arch Hotel. Looking forward to more experiences from you, welcome!
Jiner1314
Superior Room (Double bed)
Stayed in Dec 2023
Couples
7 review
5.0/5
Outstanding
Posted on Dec 31, 2023
The room is good value for money, the environment is clean, tidy and beautiful. It is just a few minutes away from Hepingmen Metro Station Exit A. The hotel is very close to the city wall Wenchang Gate, Yongning Gate and the old vegetable market. The old USB port on the table in the room can be updated Overall, I am quite satisfied with the accommodation. The room also has floor heating and is very warm even without the air conditioner. The chubby guy with glasses at the front desk was very attentive and helped us change the direction of the room. Once you come to Xi'an, you won't want to leave. City
Original TextTranslated by Google
Response from Property: Hello! The hotel is located in the business district. This location provides guests with great convenience for eating, accommodation, traveling, entertainment, and shopping. The hotel's enthusiastic staff will escort you during your trip. If you have any questions during your stay, you can contact the hotel. As front desk colleagues, we put "family happiness" first. We use the most considerate and warm service to move you. We hope that we can continue to win your 5-point praise with our continuous efforts! Welcome!