To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Response from Property: 尊敬的顧客,非常抱歉給您帶來了不好的入住體驗, 對於您提到的房間的毛巾花茶壺以及空氣清新劑有噪音等問題給您帶來的不便小麗向您表示誠摯的歉意,同時衞生方面小麗今後一定更加嚴格的把控,並對房間的噪音問題進行徹底的檢查,採取必要的措施減少幹擾,確保為顧客提供更加舒適可靠精心的品質服務,營造安靜舒適的休息環境,再一次向您表達歉意,期待您再次下榻本酒店,祝您生活愉快!