Vienna International Hotel (Xi'an Big Wild Goose Pagoda Datang Everbright City) Reviews

Response from Property: Thank you for taking the time to leave a positive review! The stunning night view of the Big Wild Goose Pagoda is just a short walk away, and the convenient subway access greatly enhances your visit. We are delighted that the attentive and efficient service from our front desk staff left a good impression on you. Your praise for our local specialty, mutton soup, is the greatest affirmation of our catering services. We will remain committed to maintaining high-quality service and authentic flavors, and look forward to your next visit!

Response from Property: 尊敬的賓客，十分感謝您的高度好評！很高興優越的地理位置、精緻大氣的裝修以及貼心優質的服務，都能得到您滿滿的認可。我們精心打造輕奢大氣的居住環境，堅持熱忱細緻的服務標準，依託靠近大雁塔、大唐不夜城的便利區位，力求為每一位旅客帶來高品質旅居體驗。您的滿意是我們前進最大的動力，我們會持續保持品質，期待您再次光臨！

Response from Property: 尊敬的賓客： 哇！看到您如此全面且高度的評價，我們全體員工都倍感振奮！🌹 很高興我們的衞生標準、早餐口味以及大廳的免費飲品能為您帶來舒適的體驗。我們一直堅信，細節決定品質，您的認可就是對我們最大的鼓勵。 既然約定了“下次還來”，那我們可就在這裏靜靜等候您的歸來啦！屆時記得聯繫前台，我們將為您準備更貼心的入住體驗。 祝您生活愉快，期待與您再次相遇！

Response from Property: Dear Guest, We are sorry that your stay did not meet your expectations. Regarding the issues you mentioned, such as noise, environment, and front desk service, we have immediately reviewed and rectified them, strengthened room soundproofing and environmental hygiene management, and conducted service training to optimize the service attitude of all staff. Thank you for your honest feedback. We will strive to improve and wish you a pleasant stay!

Response from Property: 尊敬的賓客，感謝您的五星好評與暖心認可！非常開心您在西安入住的兩天行程體驗滿滿，誇讚前台小姐姐服務熱情、房間乾淨整潔、隔音效果舒心。能為您的旅途增添一份愜意與安心，是我們最大的榮幸。我們會始終保持細緻衞生與暖心服務，期待您下次再來西安遊玩，常回店入住，祝您旅途愉快，萬事順遂！

Response from Property: Thank you for your appreciation of the hotel's location and your valuable feedback on our facilities. We are delighted that you enjoyed the beautiful views of the North Square of the Big Wild Goose Pagoda and the night view of the Tang Paradise. We also noted your comments on the hotel facilities and breakfast, and we will carefully consider your feedback and strive to improve to provide a better stay. We look forward to serving you again if you have the opportunity to visit Xi'an in the future. Have a pleasant trip!

Response from Property: 非常感謝您對酒店位置、服務以及我們為您提供的額外關懷的讚美！我們很高興您和您的家人在酒店過得愉快，並享受到了便利的出行和美麗的風景。我們的團隊一直致力於為客人提供高品質的住宿體驗，您的認可對我們來説是莫大的鼓勵。如果您未來還有機會來到西安，我們期待再次為您服務。祝您旅途愉快！

Response from Property: 尊敬的賓客，非常感謝您抽出寶貴時間，為我們寫下如此細緻用心的好評！很高興您對酒店的位置十分滿意，我們地處便捷地段，緊鄰地鐵口，出行遊玩、通勤都十分方便；周邊美食林立，也希望能讓您在旅途中吃得舒心、玩得盡興。您提到的免費升級房型，是我們希望為每一位客人帶來的小驚喜，看到您喜歡我們的服務與安排，我們倍感欣慰。同時也十分開心您認可房間的設施與衞生狀況，乾淨舒適的入住環境一直是我們堅持的基礎，衹為讓您在外也能感受到家一般的安心。再次感謝您的認可與推薦，您的肯定是我們不斷提升服務的動力。期待在不久的將來，能再次與您相遇，祝您生活愉快，萬事順遂！

Response from Property: Dear Guest, Thank you so much for your five-star review! We are honored to know that it was a colleague's recommendation and that you were not disappointed. The upgrade for the receptionist was to allow you to better appreciate the stunning night view of the Tang Dynasty, and it is our greatest wish to leave you with wonderful memories. We are also delighted that the breakfast tantalized your taste buds; catering to the palates of our southern guests is a detail we strive for in our service. We look forward to your next visit and will continue to create surprises for you. Wishing you a happy life!

Response from Property: 尊敬的賓客您好！看到您這麼熱情又暖心的好評，我們真的特別開心、特別感動！非常感謝您一直以來的信任與支持，**多次選擇我們、反覆回購**，這就是對酒店最高的認可和肯定。很高興我們的**服務貼心周到、酒店設施齊全到位、早餐豐富可口**，能讓您住得安心又舒心，您一句**“安逸的太太”**，更是讓我們所有的用心都變得特別值得。您的每一次到來，對我們來説都像家人重逢一樣親切。我們始終堅持把服務做細、把衞生做好、把體驗做優，不辜負老顧客的每一份信賴。真心感謝您的一路陪伴與認可，我們已經備好更貼心的服務、更舒適的環境，**隨時等您下次再來，繼續安逸入住**！祝您旅途愉快、萬事順意，我們期待與您再次相見！

Response from Property: Dear Guest, We are delighted to receive your positive review! Thank you so much for your comprehensive praise and strong recommendation of Vienna Hotel (Dayan Pagoda Datang Everbright City Branch)! The excellent location you mentioned—just a 5-minute walk to the subway and across the street from the Dayan Pagoda and Datang Everbright City—is a key advantage we carefully selected for your travel. The upgrade to a Dayan Pagoda view room, which will provide you with a wonderful photo opportunity during the first snowfall, is a small but heartwarming detail in our service. The instant hot water and strong water pressure for a comfortable shower, and the thoughtful feature of uninterrupted power when you leave the room, all reflect our attention to detail and our focus on meeting your needs. In the cold winter, every warm room is a personalized comfort we want to provide for you. Your message, "I'll definitely stay here again next time I'm in Xi'an," is our most precious recognition. We will continue to uphold quality and refine details, eagerly awaiting your return and hoping that more guests will find their own wonderful memories in Xi'an here. Wishing you all the best and happiness every day!

Response from Property: 您好，實在對不起，沒能做好外賣接待服務，讓您餓肚子等了一小時，拿到涼掉的外賣，破壞了遊玩後的好心情。咱們酒店電梯不用刷卡，外賣小哥能夠直接送到客房，這次因為您房間電話故障、前台未及時通知，才把餐品放在前台許久。我們馬上檢修客房所有電話，同時優先讓騎手送餐上樓。感謝您的真實反饋，我們一定整改到位，期待再次為您服務。

Response from Property: 感謝您對我們酒店位置便利的認可，我們很高興您能享受到靠近地鐵站、大雁塔等景點以及附近眾多美食餐廳的便利。我們理解您的評分未滿五星，這提示我們還有提升的空間。如果您有任何建議或不滿之處，請隨時告訴我們，我們將竭誠改進，以期在您下次光臨時能提供更加完美的體驗。再次感謝您的寶貴意見，期待您的再次光臨！

Response from Property: Thank you for your lovely review! We’re glad our prime location close to attractions and friendly staff impressed you. Looking forward to welcoming you back soon!