Novotel Xi an The Bell Tower Hotel

This was my second time staying at this hotel. The staff are incredibly warm and attentive, always going above and beyond to meet guests' requests. Before check-in, they sent a self-made guide, and after checking in, they reminded me about the supper service. They even gave me a gift upon departure! Any issues that arose were promptly and proactively resolved. No hotel is perfect, but the thoughtful service at Novotel made our stay very comfortable and enjoyable. I'll definitely choose to stay here again next time I'm in Xi'an.

This is hands down the best hotel I've stayed at in all of China. I travel year-round and live in hotels, and this one truly stands out, from the front desk service to the in-room amenities and cleanliness – everything is top-notch.

The hotel's location is absolutely fantastic! It's right next to a vibrant night market, making it super lively. What's more, it's only about 100 meters from the subway station – you step out of the station and practically see the hotel, which is incredibly convenient! Despite being above a night market, the room's soundproofing is excellent; we didn't hear any noise at all. The front desk staff, especially the 'sweet' receptionist, deserves five-star praise! She was beautiful and kind, and her service attitude was top-notch, also five stars! She even upgraded our room for free, gave us a complimentary minibar, and provided a lovely fruit platter, late-night porridge, and bedtime milk. She was always willing to help, and the service was truly superb! The room environment was also great, with ample lighting, comfortable hot water, and a very cozy bed. I'll definitely choose this hotel again next time I visit. Everything from the service to the quality was excellent and highly recommended!

Feels like home! The location is fantastic, and the service is super attentive and warm. I'll definitely choose this place again next time. You can walk to East Street for great food. The room is clean and tidy, excellent value!