Hisilk Artwork Center Fliport Coso Hotel Guest Reviews
4.7/5
Outstanding
3875 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3875)
Positive reviews(3817)
Reviews with photos/video(767)
Offers pick-up/drop-offs(1028)
Close to airport(844)
Easy to get around(754)
Friendly front desk staff(552)
Delicious breakfast(214)
Well designed(136)
Secluded lake view(65)
Awesome gym(39)
Negative reviews(58)
Yong Yong family
Selected 2-bed Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 11, 2025
Reached hotel at 1am, hotel receptionist Xiao Chen upgraded our room to non-smoking room and help us to order food delivery, as well as booking transport for us to go airport in the morning 630am. Short stay but greatly appreciated the hospitality of the hotel with a cute robot for food delivery.
Response from Property: 非常感謝您對我們酒店的肯定和讚賞!特別感謝您對小陳工作的認可,他的專業和熱情是我們酒店服務的縮影。酒店在機場周邊,每日5:00-22:00為入住旅客提供免費的接送機服務,是趕航班、中轉的上佳之選。酒店大堂有機器人可以送餐上樓,門口還設有**外賣櫃,簡直不要太方便~本月酒店的啫理餐廳煥新升級新開業,主打粵式啫啫煲,款款正到爆,期待您下次的光臨,足不出户即可一“煲”口福~再次感謝您的支持與信任!
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Stephen
Comfy Family Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 12, 2025
This is the best hotel I have stayed in so far in Xiamen. The customer service is five stars. I was really impressed with Shane's service. He provided me with solutions when I asked for help during my check-in process. When I entered my room, I was surprised by the complimentary local fruits they provided to welcome us. The room is clean and nice. It's perfect for family or business trips. The location is close to the airport and some local attractions. The hotel provided us with transportation to the airport, which was easy for us."
All the staff there are well trained and friendly, which makes me feel welcomed. During the check-out process, there is a young girl at the reception counter (sorry, I don't know her name). She is providing good service for our airport car arrangement.
I Definately coming back again. Thanks for the service
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Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Anonymous User
Parent-child Room
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Nov 13, 2024
While the hotel may not be that fanciful, the staff service more than made up for it. Was surprised to see that the double beds in the room I originally booked was too small, and I requested if we could change. Louis (陈俊鹏) at the front desk promptly attended to my request and we were given a free upgrade to a bigger room after he spoke with his manager. The housekeeping lady was also nice and helpful to help set up the room on short notice
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Mat Dyc
Selected Queen Room
Stayed in Oct 2024
Couples
12 review
4.0/5
Very Good
Posted on Oct 6, 2024
Hotel is close to the airport but still quite a walk away. Be aware that smoking is allowed in some rooms. We got a smoking room and it was quite noticeable, but we were too tired to ask for a change, since we arrived very late.
Positive: modern hotel, large rooms.
Negative: short bed, if you are >6 ft or 1.83m you will have a bad time.
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of residence. It is regrettable that your stay with us did not meet your expectations. We are always trying our best to make you and your family feel homely warmth. We are sincerely looking forward to have you here again soon.
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Guest User
Selected Queen Room
Stayed in Jan 2025
Business travelers
1 review
4.7/5
Amazing
Posted on Jan 20, 2025
Huge, clean room. A bit noisy given it's proximity to a major highway and the airport. The shower was adequate at best. Within walking distance of the airport but also has free shuttle service that was fast and on time. There's a restaurant on site, but it looked expensive. Very few options nearby, however. Small gym. The people who worked here were all friendly and helpful. I will definitely go to the Hisilk again in the future.
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Abderrahim
Selected Queen Room
Stayed in Jul 2024
Business travelers
2 review
4.7/5
Amazing
Posted on Jul 14, 2024
Everything about my stay at the hotel was great. I had a late arrival, so its proximity to airport was the main reason i choose it. I walked to the hotel +- 500meter and arrived there at midnight. Reception was still available, although they had a selfcheckin service (my backup plan in case my flight got delayed). I got my key within minutes (thank you) and was greeted by a big spacious clean comfortable Mondriaan themed room. Shower was great, bed was super. Although close to airport, not a sound. I had to leave early so i couldb try breakfast. Checkout was done by Carl. Very polite professional young man who not only did the checkout, but also was helpfull in explaining the best way to get to the trainstation. He even arranged a taxi, and stayed with me until it arrived to tell the driver were to bring me. During the few minutes wait i was offered drink (iced tea) and a parting gift (box of almond pastries. My stay was short but very pleasant. The hotel is full of art pieces, a cute usher robot us driving around, staff is professional... i know where to stay. Thanks again Carl (pic just before checkout)
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Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Ms.X
Selected 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Great experience at the hotel, special thanks to Mr Cheng (小程) for everything you’ve done for us. Will definitely stay here again next time.
Response from Property: 感謝您抽出寶貴的時間為我們做出滿分的點評,很開心得知您對酒店同事的服務及安排感到滿意,非常高興您有一個愉快的入住體驗。酒店毗鄰廈門高崎機場,隔音好,環境靜謐。90%以上的客房都是湖景房,風景秀麗。酒店大堂提供與機場同步的最新航班訊息顯示,每日5:00-22:00為入住的客人提供免費接送機服務,是趕航班、中轉的上佳之選。期待您下次的光臨,我們將繼續努力,為您帶來同樣滿意的入住體驗,祝您生活愉快!
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Jay-Jay
Selected Queen Room
Stayed in Jan 2025
Solo travelers
26 review
4.5/5
Great
Posted on Jan 13, 2025
Great modern hotel with almost luxury decorations. Lights a bit dim and strangely positioned sink
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments, we will pass the queries regarding the lighting system to related departments to enhance improving and supervising. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Assim Eid
Selected Queen Room
Stayed in Dec 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Jan 17, 2025
Nice hotel
Response from Property: 感謝您給予我們中肯的評價!我們會努力做得更好!歡迎再次光臨本酒店,謝謝。
PIKACHEW
Selected 2-bed Room
Stayed in Dec 2024
Business travelers
28 review
4.0/5
Very Good
Posted on Jan 1, 2025
Great hotel very close to Airport, price is reasonable in such a high end hotel. Thank Carl for our booking upgrade.
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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BlindSmile
Deluxe Lake-View Suite With 270° Floor-to-Ceiling Windows
Stayed in Jul 2024
Solo travelers
8 review
4.5/5
Great
Posted on Jul 6, 2024
Upon arrival some days they will help you with your luggage some days they won’t show any initiative. service isn’t constant standard. food is average, welcome fruits was pretty decent, below storey 5 rooms smells and is quite populated with mosquitoes. i don’t experience any issue on storey 10
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are terribly sorry to learn about your dis-satisfactions regarding arrival experience and air condition, we will pass the queries to related departments to enhance improving and supervising. And we will continuously strengthen service training to all our staffs to ensure all our guests will have a memorable experience. We sincerely hope that this single incident will not prevent you from using our hotel. In the meantime, we look forward to the pleasure of welcoming your good self come and stay with us again, in a not very distant future.
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MalotauxJeroen
Superior Artsy Lake-View Double Bed Room
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
We had an amazing layover in Xiamen thanks to Hisilik - perfect location close to international departure, friendly staff - especially Carl who helped us out - good breakfast and rooms with a lot of attention to detail to get us comfortable. Highly recommend and would come again.
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Guest User
Selected Queen Room
Stayed in Dec 2024
Solo travelers
35 review
5.0/5
Outstanding
Posted on Dec 17, 2024
Perfect layover stay!
I had a night layover in Xiamen and chose this hotel for it.
The hotel is less than five minutes from the airport.
The staff at reception were very nice and helpful, one member of staff even spoke a little English.
The room was very spacious and was even big enough for a stay of several days. The fitness centre was also well equipped.
There was a free shuttle service from the hotel back to the airport.
I couldn't have imagined this short layover any better, the hotel really made it very comfortable for me.
I would definitely book there again!
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Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.
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Lili_leafkingdom
Selected 2-bed Room
Stayed in Dec 2024
Family
7 review
4.2/5
Very Good
Posted on Dec 10, 2024
The hotel is very close to the airport, within walking distance. It is the second time I have booked this hotel. The girl worked on 9/12/24 evening at front desk was not good and no greeting at all, only the boy worked. The third floor which our rooms located smelled not nice, but inside the rooms were ok.
This morning the front desk girl is very nice and helpful, her name is Liu Qiu Qin, who did help us on our last stay. If all the staff like her, we will definitely come back. Write her Chinese name 刘秋琴。
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are terribly sorry to learn about your dis-satisfactions regarding staff service attitude, we will pass the queries to related departments to enhance improving and supervising. And we will continuously strengthen service training to all our staffs to ensure all our guests will have a memorable experience. We are sincerely looking forward to welcome you again for a renewing experience at Xiamen Hilsilk Artwork Center Fliport Coso hotel.
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Anonymous User
Elegant Queen Room
Stayed in Jun 2024
Family
15 review
4.5/5
Great
Posted on Jul 2, 2024
Very good location with airport nearby and good restaurants nearby. Hotel provided free shuttle bus service which is very convenient.
Response from Property: Thank you for choosing Xiamen Hilsilk Artwork Center Fliport Coso hotel as your preferred choice of accommodation. We are very grateful for your kind comments and we are happy to learn that you have been satisfied by our facilities and services. Thank you very much for your feedback and we are looking forward to have you here again soon.