Guest Reviews of Atour Hotel Xiangshan Binhai Avenue
9.5/10
Outstanding
840 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.6
Cleanliness9.5
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All reviews(840)
Positive reviews(828)
Reviews with photos/video(131)
Friendly front desk staff(93)
Delicious breakfast(83)
Convenient parking(57)
Nice elevator(16)
Delicious seafood(10)
Close to beach(10)
Has facilities for children(7)
Loved the beach(5)
Negative reviews(12)
Liam hls
Superior Room (2 Beds)
Stayed in Sep 2023
Traveling with friends
2 reviews
10/10
Outstanding
Posted on Oct 31, 2023
Best hotel i went to for the price and awesome staff who are very familiar with handling foreigners.
Response from Property: 看到您的點評朵兒們萬分開心。很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為您服務。願你聽到我的名字時,眉開眼笑,牽掛絲絲剪不斷,化作繞指柔。感謝親愛的客官,您對朵兒的認可讓朵兒心生感恩,期待你我的再次相遇,願你眼中有光芒,所想能如願,所做能實現,笑容永相隨!願你一生被愛,一生可愛!下次見喲~
Guest User
Superior King room
Stayed in Jul 2023
Business traveler
21 reviews
10/10
Outstanding
Posted on Oct 4, 2023
First time stay in this hotel, very good, a bit far from downtown.
Response from Property: 親愛的朵友,很高興能看到您的滿意。開葉落滿院,相依繾綣。別君愁意濃,相隨在天涯。踽踽獨行在季節的輪迴裏,亞朵有您便好,看遍了春夏秋冬,回憶蔓延不定,期待您再次入住。
youyouxueyu
Superior King room
Stayed in Nov 2023
Family
13 reviews
10/10
Outstanding
Posted on Dec 31, 2023
The front desk service is good, the hotel is in a good location, the location is good, it is very convenient to go to Songlan Mountain Scenic Area, the scenery nearby is beautiful, it is close to the company, the pastoral scenery in front of the hotel is nice, the scenery is good, the surrounding is very convenient, the bedding in the hotel room is comfortable, and the overall environment is very good Great, recommended
Original textTranslated by Google
Response from Property: In a perfect journey, there is always unexpected warmth and touch. We are happy to provide warm and thoughtful service to every guest. Your satisfaction is our biggest driving force for progress. No matter how much we do, it is worth it. We believe that guests are family members, so that every trip you take will make you feel like you are home. The care, thoughtfulness, care and warmth of your family members are all The most sincere gift that every Duo'er gives to you. Atour is a humanistic hotel with the theme of reading and humanistic photography. You should feel the cultural and artistic atmosphere that is different from other hotels. I hope to meet you again.
Guest User
Elegant Queen Room
Stayed in Nov 2023
Business traveler
4 reviews
10/10
Outstanding
Posted on Dec 27, 2023
The service of this hotel is really worthy of the words "enthusiastic and thoughtful", it directly touched my heart! I drank too much while accompanying a client on a business trip. When I got back to the room, I was in a daze. I wanted to ask the front desk if there was any hangover soup or something like that. Within a few minutes, a boy came to the front desk and brought me a glass of warm honey lemonade. ,Notice! It's warm, not hot, which is really considerate! ! I vomited all over the floor and I felt disgusted with it. As a result, the boy took the cleaning tools to clean me up without saying a word. Because I was really sleepy, I fell asleep directly. When I woke up in the morning, I found that the clothes on the floor were also there. It disappeared. I just went on a business trip for a day and didn’t bring any other clothes. Then I saw the note left on the table. When I opened the door, I found that my clothes had been washed, folded and hung on the door! This service is really YYDS! ! !
Original textTranslated by Google
Response from Property: Thank you very much for your affirmation of Atour~ Atour people are a group of knowledge workers who love life, work seriously, like reading, photography, traveling, and music. They like to make friends, pay attention to the quality of life, and are good at sharing life insights to make guests Provide a comfortable accommodation environment during a stressful and tiring business trip, and provide a comfortable and relaxing living space where you can rest, recharge, gain spiritual relaxation and resonate with life insights! You are very welcome to choose Atour with your baby again and stay at Atour. We look forward to meeting you here!
Zhibuzhishimenghaoran
Superior King room
Stayed in Jul 2023
Family
9 reviews
2.0/10
Posted on Aug 16, 2023
A comment just now has already commented on the male receptionist, so I won’t say more here. I just hope that your company will carefully consider hiring people and pay attention to the professional level training of employees! This is obviously due to lack of professional skills. I booked two rooms, one with a king bed and one with a twin bed. I was told that the twin bed had not been cleared yet and asked me to wait for 20 minutes. I agreed, and after 20 minutes, it was still there. No, they said they could upgrade me to an executive twin room, which was fine, but I asked where the double room was? He said he had to wait another 30 minutes. I wanted to go crazy at that time... The elderly and children had been waiting in the lobby for a long time... I said I couldn't wait any longer. I wanted to go to Songlan Mountain to play. It was already 4 pm by then, and the sea water would be too late. It was cool. Later, the girl at the front desk next to me helped me get an executive king bed in a few minutes, and it was also on the same floor. You see, it can be solved, but the male front desk just couldn't solve it. He just stayed there, snap, snap, snap. When he clicks the mouse, I don’t know what he is clicking on! It was my first time to stay at Atour, and he also suggested that I apply for a membership card. I said yes, and I planned to recharge and apply for a card. This kind of service made me give up the idea! Did this kind of waiter cheat Atour? ?
Original textTranslated by Google
Response from Property: Dear Dadou fan, I am very sorry to bring you a bad check-in experience. Because you arrived early, some room types have not checked out yet, so we are very sorry to keep you waiting. You can store your luggage at the front desk if necessary. After learning about your needs, we immediately upgraded you to 2 rooms for free and provided you with timely check-in. Duoer is really sad that we did not receive your praise. We also apologize once again for the inconvenience caused to you during this stay. apologize!
Anonymous User
Elegant Queen Room
Stayed in Jul 2023
Family
5.5/10
Posted on Aug 14, 2023
There was only one person checking in at the front desk. I took pictures for a long time. I was really drunk. I waited and waited for the takeout I ordered. I thought it would be delivered. After waiting for a while, I called the front desk and asked myself to go get it. When I got to the front desk, I was told that the robot had delivered it. It was at the front desk. Are you kidding?
Original textTranslated by Google
Response from Property: Hello, dear mistress, I am very sorry that the hotel has caused trouble to you. I will definitely let you know next time you come. I really regret not going to talk to you in person, so that you will definitely tell me about your I express my grievance and thank you very much for your review. Your satisfaction is our greatest encouragement. In terms of service, we always hope to get better day by day. As a Yaduo person, Duoer also hopes to accompany Yaduo to the ends of the world. Just like Yaduo said, we are serving the generation on the road. We are all fellow travelers. The road requires walking thousands of miles and reading thousands of books; We look forward to meeting you again
Guest User
Elegant Queen Room
Stayed in Jul 2023
Business traveler
16 reviews
4.0/10
Posted on Aug 9, 2023
The place is very remote and it is difficult to take a taxi. There are no buses. The parking lot is very small. People coming from behind will block your car and no one will care. It is a long way to eat. The price is even worse than an orange without a refrigerator. The last time I won’t stay here again, that’s it
Original textTranslated by Google
Response from Property: We are really sorry that we did not bring you a perfect stay experience. We have always focused on Duoyou's feelings. If you have any needs or discomfort during your stay, you can ask Duoer at any time and we will do our best. In order to improve and deal with it for you, based on the questions you raised, our hotel has now marked the underground parking lot at a prominent location. We would like to express our solemn apology to you again and wish you a happy life.
Guest User
Superior King room
Stayed in Apr 2023
Couple
2 reviews
5.5/10
Posted on Jun 18, 2023
The hotel sheets were not washed and not changed very promptly.
Original textTranslated by Google
Response from Property: Dear host, I am very sorry that I did not bring you a wonderful stay experience. Duoer feels very guilty. Duoer will self-reflect on the questions you raised and make rectifications. We will definitely continue to improve and create a better living environment. and service! Duo'er will always strive to do better! Just to bring you a better stay experience, I believe it will definitely be a different experience when the host comes next time.
Response from Property: 尊敬的賓客,感謝您選擇寧波象山濱海大道亞朵酒店並暖心好評!酒店緊鄰松蘭山度假區、亞帆中心、阿拉的海上樂園,離東旦時尚沙灘、石浦漁港古城也不遠,看海玩沙、出海捕魚都很方便。我們用心備好舒適客房與貼心服務,願您枕海而眠、旅途盡興。期待再來象山看海,我們在亞朵等您!
Response from Property: 尊敬的賓客,感謝您選擇寧波象山濱海大道亞朵酒店並暖心好評!酒店緊鄰松蘭山度假區、亞帆中心、阿拉的海上樂園,離東旦時尚沙灘、石浦漁港古城也不遠,看海玩沙、出海捕魚都很方便。我們用心備好舒適客房與貼心服務,願您枕海而眠、旅途盡興。期待再來象山看海,我們在亞朵等您!
Response from Property: 尊敬的賓客,感謝您選擇寧波象山濱海大道亞朵酒店並暖心好評!酒店緊鄰松蘭山度假區、亞帆中心、阿拉的海上樂園,離東旦時尚沙灘、石浦漁港古城也不遠,看海玩沙、出海捕魚都很方便。我們用心備好舒適客房與貼心服務,願您枕海而眠、旅途盡興。期待再來象山看海,我們在亞朵等您!