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Verified reviews
Location4.7
Amenities4.7
Service4.7
Cleanliness4.8
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All reviews(291)
Positive reviews(283)
Reviews with photos/video(73)
Friendly front desk staff(33)
Delicious breakfast(28)
Classy environment(27)
Large rooms(14)
Convenient parking(13)
Comfortable bed(11)
Perfect for business trips(8)
Close to train station(4)
Negative reviews(8)
lisztrong
Deluxe Parent-child Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The room, breakfast and service were all unexpectedly good👍👍👍The restaurant was also great
Original TextTranslated by Google
Response from Property: 尊敬的賓客:您好!感謝您對凱凱的信賴!更感謝您的不吝誇獎與強烈推薦!真是愛在凱凱難以離開,凱凱是您在的地方最美、最温暖的家,您也記得有時間常回來看看喲
Lwpapa
Deluxe Double Room
Stayed in Jul 2024
Business travelers
3 review
3.7/5
Posted on Jul 18, 2024
The hotel feels old, but it is clean and the price is reasonable. However, the staff did not speak English, which was inconvenient, and the breakfast was very poor.
Original TextTranslated by Google
Response from Property: 친애하는 게스트 : 안녕하세요! 당신의 숙박을 위해서 대단히 감사합니다! 우리는 당신의 불쾌한 체크인 경험에 대해 대단히 감사합니다! 우리는 훈련을 증가시킬 것입니다, 우리는 모든 고객이 살게하도록 개선을 향상시켜야합니다
Guest User
Deluxe Double Room
Stayed in Nov 2023
Solo travelers
28 review
5.0/5
Outstanding
Posted on Nov 25, 2023
The stay was very comfortable. The breakfast was rich and varied. The room was clean and tidy. The bathroom was equipped with a good brand heating function. The location and transportation are very convenient. It is not close to the high-speed rail station. Thank you very much to the hotel staff for helping to purchase local specialties. I recommend you. The food in the restaurant bar is also very delicious. Next time I come to Fengting Town, I will choose Kestin to stay!
Original TextTranslated by Google
Response from Property: Dear customer, hello! Thank you for your stay and review! Your recognition of us is the driving force for our progress. We hope that you can feel our better service when you come to our hotel next time! wish you a happy life!
Response from Property: 非常抱歉,本次入住給您帶來不好的體驗!關於您提到的三點:1、酒店有為客人提供免費的手機充電器服務,有需要可以電話聯繫前台,由於數量有限,免費提供的充電器借完以後,客人可以使用房間的掃碼充電器,掃碼充電器為第三方商家放置在客房,如果出現亂扣費現象,請您第一時間聯繫酒店,我們會聯繫掃碼充電器商家;2、酒店有為客人提供晚安致意品牛奶麪包,統一派送的時間為下午17點~19點之間,關於您提到的“每次入住剛要午睡服務員就來敲門送牛奶”的情況,我們會核實為什麼會出現中午配送牛奶麪包的情況;3、酒店接收客人外賣的流程為:外賣員送外賣到前台,由外賣員通知客人餐已送到並確認房間號,前台用機器人把外賣送上樓,如果碰到機器人故障,前台人手充足的情況,會幫助外賣員配送到客人房間,若人手不足的情況,前台會允許並建議外賣員上樓將外賣送到客人手裡,將外賣送到客人手裡並通知客人外賣已到,為外賣員的本職工作,關於您提到的“需要自取”,是否存在前台讓外賣員上樓,外賣員不去,讓客人自取的情況,待進一步核實。感謝您對凱思汀的支持,謝謝!