New Century Grand Hotel Xinxiang Reviews

It was hard to find the entrance by car, as the hotel feels like it's tucked away in a residential complex. The facilities inside are quite old, having an antiquated yet structured feel. Although there are charging stations in the parking lot, they weren't functional. Overall, the experience was just okay. It's not particularly close to 'San Pang' (assuming this is a specific location or landmark), basically a distance that's too far to walk comfortably but too short to really justify a taxi ride.

Hotel relatively clean and at the city center.

Nice hotel that probably used to be grand but has aged a bit. Rooms are ok but heating is a bit weak so nights are cold. Staff is nice but can speak virtually no English. We could make each other understood anyway!

It was a nice hotel

Short stay for only a night. Business hotel that was very busy on a working day. Good service from the staff / English speaking too -

The hotel decoration is not very new, nevetheless, good quality and good service, huge rooms with huge bathroom. I really like the complimental fruit plate that the hotel provides every day. Big selection for breakfast, though Chinese style mostly.

In need of a refurb. Once more - air conditioner was not individualized to the room, but a single 25 degrees for the entire hotel. Luckily the window could be opened. In its day I am sure it was grand - but she is getting a little tired and dated. Breakfast was solid 7 out of 10.

The hotel is convenient and operates well. I stayed for 3 days on business and was very comfortable. Food and service were excellent

Couldn't ask for more.

Very good hotel

Not even half a star! Terrible!!! Extremely Terrible! I booked this one because I'd stayed at other Kaiyuan hotels in different cities before. Being old is one thing, but the worst part is how filthy it was!!! Dust everywhere, so dirty you couldn't even step in it. The water from the tap was initially yellow mud (I don't understand why). The whole room was filthy, not even worth 100 yuan. The breakfast was terrible too!!! Extremely Terrible!!! I would warn anyone against staying here.

I don't usually leave reviews, but I frequently travel for business and stay in hotels, and this time I really couldn't take it anymore. I'd rather be paid to stay at this hotel than stay there again. First, during check-in, I asked beforehand if I could get an upgrade (usually in other cities, Kaiyuan hotels will upgrade if the rooms aren't full, but it's not a big deal if you don't upgrade). The front desk said no, so I just checked in. After checking in, I found it was the last room available, okay, I thought the room was cramped and accepted it. Upon entering, there was a strong odor, I opened the window to ventilate, and that was fine too. Then I discovered there were no disposable slippers, just two pairs of very dirty plastic slippers. I called and they told me they don't provide slippers here, but they could bring me some. After they brought some, I discovered there were no bath towels. I couldn't stand it anymore and asked for a room change or a refund. A staff member, Ms. Guo, said there were many empty rooms that day and I could change. She took me to see two rooms, each worse than the last. Finally, I changed to another one, but there were still no slippers, no bath towels, and the tissue box was empty. One bedside table was missing, and complaining didn't help; they wouldn't give me a refund either. Then I noticed mosquitoes and asked if they had mosquito coils. They brought me a mosquito repellent lamp. Won't the lamp affect my sleep? The TV show was bad too. Even worse, there was a karaoke bar downstairs at night, and the whole building was vibrating. Absolutely unbelievable. I won't comment on the breakfast.

I stayed at the hotel during the Spring Festival, and the air conditioning was broken, keeping the room temperature consistently at 18 degrees Celsius. They said they would fix it when I called the first time, but I couldn't get through on subsequent calls 😮💨. Overall, a very poor experience. I recommend choosing this hotel with caution.

We booked two rooms. In one room, the sink drain was clogged and the water wouldn't drain. There was also a strong musty smell, and no hand soap or hand sanitizer, nor tissues. We requested a different room, but the musty smell persisted. It seems the hotel lacks any disinfection, sterilization, or deodorization measures; the equipment is outdated and poorly maintained; everything was dirty. The breakfast was also subpar.