Miyanouraso

Although I booked a 3-day stay on the platform, I actually didn’t check in. Therefore, the comments section only selects a middle score as a representative for environment, sanitation, and equipment, which cannot represent the actual situation. But as for the attitude of the service, it was really a very bad experience for me. This is my first time to travel abroad by myself. I am a foreigner with a language barrier in Yakushima, Japan, a place I am unfamiliar with. I need translation software to help me communicate a lot. On the first day of my stay this time, due to my negligence, I didn't notice that the check-in time was from 14:00 to 17:00. I thought I could check in after 14:00. In addition, I had to go to my apartment and wait to rent a motorcycle at 6pm, so I was late and arrived at the hotel after 7pm. However, I encountered a serious and merciless store employee who stopped me from stepping onto the wooden floor of the hotel. He asked me to stand at the entrance and explain to him the reason for my lateness. I explained why I was late, and he kept repeating that those were not reasons. Then he said that I didn't even apologize to him and insisted that I was not allowed to check into the hotel because I exceeded the check-in time. I was completely frightened by his attitude. I froze and didn't know how to react. I could only stutter out an apology and said that it was my first time to go abroad by myself and there were many rules that I didn't understand very well. He also pointed out that if it was my fault, I wouldn't be able to check in tonight (I wanted to say that I would just find a way to find another place to stay first). I would come back to check in during the check-in time the next day, but the store still insisted that even so, I would not check in. Will let me check in (with a scary serious face). Faced with the language barrier and encountering this unexpected situation, I was completely confused and at a loss. And I don’t understand what the store wants me to do? I was frightened by his serious expression and tough attitude, and I didn't know how to deal with it. Finally I had to say, I’ll leave... So in the end I didn’t stay at this hotel at all. Fortunately, my guide friends who participated in the activity a few days ago were still on the island and provided me with emergency assistance in finding other accommodations. Otherwise, it was already night and I really didn’t know what to do on my own... On this trip to Yakushima, I met many Japanese people who were very friendly to me as a foreigner. This was the only one who made me feel very unpleasant treatment. Of course, I needed to pay for my inadvertent lateness, so I gave up on the first day and decided to figure out how to spend the night on my own. But when I asked to check in again at the correct time the next day, the store owner's attitude of not giving me a chance and showing no mercy was really chilling. Later, I applied with the platform for a refund of the accommodation fee for the next two days. It was my fault that I was late on the first night, I admit it! So I am willing to pay the price. But on the 2nd and 3rd day, the hotel was unwilling to let me stay, so I had to fight for my rights and apply for a refund. Thanks to the platform customer service for actively helping me contact and handle the matter. I initially applied for a two-day refund, and later even the first day’s room fee was refunded to me. I’m not sure if the store also agrees to the refund on the first day, or if this is compensation from the platform? All in all, it did not cause any loss to me in terms of cost. Even though the cost of the hotel for emergency check-in was higher than the original one, the service attitude was cordial and friendly. Even if the cost was relatively high, I felt it was worth it, so I declined the platform’s offer to subsidize me. This is my way of showing appreciation to friendly stores. Respect. Perhaps, without my lateness, there would be no such unpleasantness. At the same time, I think this kind of situation can also let people see the store's attitude towards others, and it is also a reference for whether I will choose to stay here again or recommend it to friends in the future. The above is my experience and feelings at this hotel.

The owner is friendly and the location is good