Atour X Hotel, West Market, Yanji Department Store Guest Reviews
4.7/5
Outstanding
2567 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(2567)
Positive reviews(2523)
Reviews with photos/video(441)
Friendly front desk staff(229)
Delicious breakfast(128)
Convenient for shopping(92)
Located downtown(65)
Would stay again(63)
Perfect for business trips(50)
Good air conditioning(25)
Has rooms for families(23)
Negative reviews(44)
Velzx
Superior 2-bed Room
Stayed in Dec 2024
Family
44 review
5.0/5
Outstanding
Posted on Dec 13, 2024
Good and environtment and nice staff. Nice and clean. So lovely
Response from Property: 看到你的點評朵兒們萬分開心。很榮幸我們的服務得到您如此高的評價,我們將繼續維持這份熱情真摯的為您服務。感謝親愛的客官,您對朵兒的認可讓朵兒心生感恩,期待你我的再次相遇,願價眼中有光芒,所想能如願,所做都實現,笑容永相隨!願你一生被愛,一生可愛!下次見嘍~
Micho82
Guestroom (Double Bed)
Stayed in Aug 2024
Travel with friends
10 review
5.0/5
Outstanding
Posted on Aug 20, 2024
I really liked staying in Atour X Hotel because the staff was very friendly with me.
Response from Property: 尊敬的亞朵用户,非常開心您對服務給予的認可!入住期間有任何問題可以隨時聯繫前台,我們一定會給您積極解決問題,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓您能感受到愉悦舒心的體驗!期待下次與您相遇!朵兒在延吉等你呦!尊敬的亞朵用户,非常開心您給予的認可與讚美!創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓您能感受到愉悦舒心的體驗!期待下次與您相遇!朵兒在延吉等你呦
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ylehhuh
Superior Queen Room
Stayed in Jan 2025
Family
24 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Comfortable and clean!
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guest User
Superior Queen Room
Stayed in Jul 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jul 8, 2024
OK,,,,,
Response from Property: 尊敬的亞朵用户,非常開心您對服務給予的認可!入住期間有任何問題可以隨時聯繫前台,我們一定會給您積極解決問題,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓您能感受到愉悦舒心的體驗!期待下次與您相遇!朵兒在延吉等你呦!尊敬的亞朵用户,非常開心您給予的認可與讚美!創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓您能感受到愉悦舒心的體驗!期待下次與您相遇!朵兒在延吉等你呦
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Guest User
Guestroom (2 Beds)
Stayed in Feb 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 16, 2025
I was so lucky to stay at Atour X Hotel on this trip to Yanji!
The hotel has an excellent location, with small food shops next to each other. It is not far from the hotel to the Internet celebrity check-in place. Whether you want to taste Yanji's special food or visit various scenic spots, the transportation is very convenient.
When you walk into the room, the first feeling is that it is clean and tidy. The decoration style is simple but stylish, and the warm atmosphere makes people relax at once. The bedding is soft and comfortable. Lying on it is like being surrounded by clouds. I sleep until dawn and eliminate my fatigue for the day.
The hotel staff also left a deep impression on me. From the warm reception at the front desk to the caring greetings of the cleaning aunt, everyone makes people feel warm. If I have any questions, they can respond quickly, answer patiently, and respond to any requests. The service is really great.
What surprised me most was the hotel's breakfast! There are rich and diverse varieties. Not only common meals, but also many local specialties of Yanji, and every bite is full of local flavors.
This time I stayed at Atour X Hotel, and I was particularly satisfied in all aspects. Next time I come to Yanji, I will definitely choose here again and recommend it to my friends!
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Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guest User
Family Room (3 Beds)
Stayed in Feb 2025
Travel with friends
9 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The room is spacious and bright, with a modern and elegant decoration style. The bedding is soft and comfortable, and I slept soundly. The bathroom is clean and tidy, with complete supplies, plenty of hot water, and a very good shower experience. The facilities in the room are also complete, with air conditioning, TV, mini bar, free Wi-Fi, and wireless charging.
The breakfast is rich in variety, combining Chinese and Western styles, with fresh ingredients and great taste! Free night porridge is also provided in the evening! There is also a 24-hour self-service laundry room and a gym, perfect!
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Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 3, 2025
Overall, the stay experience was very good! Before arriving at the hotel, we received a call from the front desk staff, asking us how long we would arrive, informing us of the parking lot location, and kindly reminding us that we needed to add clothes because the weather was cold. The hotel also has free parking lots, both above and below ground, which are very convenient to get in and out of. After arriving at the hotel, the staff were all very enthusiastic, and they greeted us as soon as they entered the door, and poured us hot tea. The check-in speed was very fast and professional, and we were specifically informed that the room air conditioner could be heated, and there was a humidifier in the room. The hotel facilities were also very complete, including a gym and a self-service laundry room, which could be used 24 hours a day. The hotel is in a very good location, close to all the attractions in Yanji. If you are not in a hurry, you can basically walk there, and it only takes five to ten minutes to take a taxi, which is very convenient for travel. The bedding at Atour is as comfortable as ever, and the pillows are the same as those used at home, and it is very comfortable to sleep! There is late-night porridge in the restaurant at night, and there are free porridge, small buns and salted duck eggs to eat. The service at Atour is as good as always. Thanks to Tanghulu at the front desk for his warm service. He also took the initiative to send a few bottles of water when I left. The overall feeling was very good.
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Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guest User
Elegant Queen Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Jan 27, 2025
First of all, the hotel is in a very good location. It only takes 2 minutes to walk to the West Market and 5 minutes to take a taxi to the Internet celebrity wall. It is very convenient for travel. There are also many shopping malls and characteristic restaurants around the hotel. You can enjoy the night view and feel the city atmosphere, which is great. When I called the front desk, the front desk staff were very patient and explained to us the fun and delicious local food. They were very enthusiastic and professional. Thanks to Bern Mountain and Tanghulu for the reception at the front desk. The hotel's breakfast is also very good, with many kinds and rich, and there are free supper and porridge in the evening. From booking the hotel to checking out, the hotel gave me a very warm and comfortable feeling, allowing me to get a relaxing and soothing rest environment after work. It is a great hotel.
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Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guest User
Elegant 2-bed Room
Stayed in Jan 2025
Travel with friends
3 review
1.2/5
Posted on Jan 23, 2025
The price of Atour X Hotel is inflated. It is not an independently operated hotel by Atour. Please choose carefully!!! The service facilities of the hotel are not as good as those of Atour
1. The price is too high: After checking in, I found that Atour X Hotel is not an independently operated hotel of Atour. The room rate is 509 per night (excluding breakfast) when booking. This price is higher than the average hotel standard for Yanji City (compared with the price of Hilton Hampton Hotel in the city at more than 600 per night, Guangzhou Lavande Hotel at more than 400 per night, and Renaissance, a high-end brand of Guiyang Marriott, is only more than 500 per night). In comparison, the price of more than 500 room rates of Atour X does not meet the market standard;
2. Narrow space: When checking in, the hotel informed that the room type was upgraded for free, but after checking in, it was found that the room type was very small (as shown in the picture). The overall facilities are comparable to domestic seasons, but the price is the standard of luxury hotels;
3. Poor room planning: Room 1*** is facing the public toilet, and the window in the room is the hotel's indoor public area (as shown in the picture), with poor security, and the hotel has no obvious signs or advance notice of the inner window room type;
4. Poor sound insulation: The sound of the next room and the square in the hotel can be heard clearly;
5. Poor management: After checking in, the above problems were not resolved satisfactorily after contacting the hotel to negotiate a room change. The hotel also informed us that there were no twin-bed rooms available for replacement that day. Later, we found that this room type was available for booking on the Ctrip platform;
6. Irregular pricing: The hotel was booked on Ctrip two weeks in advance for 509-night without breakfast. After checking in, the price of that night had been reduced to 394, which was a huge price difference. (The price difference has been refunded by the hotel)
Note: The hotel is 300 in the off-season and 400 in the peak season (including breakfast). The price reduction of the inner window room is more in line with the market norms. It is recommended that everyone arrange the budget reasonably for travel.
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Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇亞朵,雖然我們很遺憾此次入住未能達到您的期望,但是還是高興為您服務,對於您向小朵反饋問題門店會進行核實和整改,您的寬容和理解是對我們工作的鼓舞和支持。也希望您給朵兒一個機會,我們會改善我們的產品,為客人提供安靜舒適的環境是我們所有人一直追求的目標。希望您下次入住時,提前告知朵兒,小朵會為您安排安靜舒適的房間、提供優質的深睡枕PRO。入住期間如果有任何的問題,也可以第一時間致電小朵,小朵一定及時為提供服務,期待您的再度光臨時遇見不一樣的小朵,祝您生活愉快!
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Hucao
Superior Queen Room
Stayed in Jan 2025
Business travelers
38 review
5.0/5
Outstanding
Posted on Feb 14, 2025
The room is clean and tidy, the breakfast is also very good, and the most important thing is that it is very convenient to travel here. It is one of the best choices for joint travel and business trips. The hotel service is very enthusiastic and worth recommending!
Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Jan 19, 2025
It feels very good. As soon as we arrived at the store, the front desk staff, Bernshan and Tanghulu, took the initiative to help upgrade all the rooms to family rooms for free. The rooms are fully equipped, the beds are very comfortable, the rooms have smart control, and smart toilets. In the winter, you can drink hot mineral water as soon as you enter the door, and you can also use it as a hand warmer.
Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Guantingaishenghuo
Superior 2-bed Room
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Jan 15, 2025
The hotel has complete facilities and a good environment. The room is very good and I like it very much. It is clean and tidy. The room is spacious and the check-in is also very fast. The service of Atour is as good as ever. The front desk staff is enthusiastic and will take the initiative to say hello. The overall feeling is good. The location of the hotel is very good. It is very convenient to go out and go shopping. The main thing is that the service of the front desk lady is really good. Thanks to Bern Mountain and Tanghulu. They helped to put the things they lost in the room at the front desk and contacted me to send the courier. It is really good. Give a hundred likes! ! ! There is free parking and the front desk is very enthusiastic. The hotel breakfast is also good and very rich. Recommended to stay♡
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Original TextTranslated by Google
Response from Property: We are very happy with the recognition and praise from our guests! Duoer's heart is beating like a deer. Creating a clean and comfortable sleeping space and environment is Duoer's greatest promise to you. We will also keep this pursuit; we are willing to build a wonderful Atour journey for you from the bottom of our hearts. We hope that our hotel and Duoer can continue to make our guests feel pleasant and comfortable! Looking forward to meeting you next time! Duoer is waiting for you in Yanji
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Guest User
Elegant 2-bed Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The hotel check-in experience is very good. The room facilities are also complete and quiet. The takeaway ordered can be delivered to the room by a robot. The hotel is next to the department store and Baili City, which is very convenient for shopping. The staff are all very enthusiastic. They greeted us when they entered the door and poured hot tea. The front desk lady was very thoughtful and pointed out delicious restaurants nearby. In the evening, she also enthusiastically asked if we wanted to have supper and tea, which could be delivered to the room. It was really considerate.
✅I like the staff very much👩💼Tang Fulu🩷,👨💼Bern Mountain🩵
The room is clean and tidy, and the air-conditioned room is very warm~ The front desk beauty sent two bottles of warm mineral water when I checked out in the morning, thank you very much🥰
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Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
lynettechen-
Elegant Queen Room
Stayed in Jan 2025
Couples
5 review
5.0/5
Outstanding
Posted on Jan 29, 2025
The front desk staff are very enthusiastic. I couldn't sleep at night because of the noise from the neighbors. The front desk staff helped me communicate. They also apologized to me when I left the hotel. Overall, it was very good.
The location is also very good, right next to the West Market, very convenient.
Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦
Eddy_hui
Guestroom (Double Bed)
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 12, 2025
Facilities: Complete facilities, ready to move in.
Hygiene: The room is clean, neat and orderly.
Environment: Comfortable environment, unique design.
Service: Warm and courteous service.
The attitude of the front desk is really great!!! The fruit ordered was washed very clean!!!
The hotel has a wide variety of breakfasts and tastes good, highly recommended (òωó)👍.
Original TextTranslated by Google
Response from Property: 非常開心客官給予的認可與讚美!朵兒的心如小鹿亂撞,創造一個乾淨舒適的入睡空間與環境是朵兒給您最大的承諾哦,我們也會帶着這種追求一直保持下去;我們發自內心願意為您搭建一個精彩的亞朵之旅,希望我們酒店和朵兒們可以繼續讓客官能感受到愉悦舒心的體驗哦!期待下次與您相遇!朵兒在延吉等你呦