Penglai Wonderland Marriott Hotel

I really like it. The location is near Penglai Tower, near the mall, easy to find food, and the staff provides good service.

The room's facilities were old and smelly, and the hygiene was very poor. The tabletops and countertops hadn't been cleaned in a long time and were covered in a layer of dust.

Very bad experience. There are no channels on TV. The pillowcases were not changed. There were hairs and other things in them. I called the front desk to change them. They were very dirty. The quilt also had a smell. I really didn't want to call the front desk to change them. I was speechless at the time. I endured it all night and checked out very early in the morning. I have never seen a clothes hanger. The front desk kept calling and kept saying that they had never seen it. They kept asking and their attitude was very bad... Don't you know how to respect customers? When there is a problem, you don't look for the reason in yourself, but blame the customers? ? ? They also said they were deducting the cleaning lady's money. I've never seen it before, and I paid for her. There's no reason at all.

The front desk staff has a bad attitude and no professional ethics at all! Before finishing the business of one customer, they started to handle the business of another customer. This is the first time I have seen such interlaced check-in procedures. It was chaotic, the attitude was bad, and they shirked responsibility!

The price is rising! ! ! Very bad service attitude! ! ! There is mud and sand in the water in the room! ! ! The routine is too complicated! ! There was mud and sand in the water in the room. After washing my white short-sleeved shirt, it turned yellow. The short-sleeved shirt was completely ruined and could no longer be worn. I stayed there the next day. I called at noon and was told they had a room available. But when I arrived in the evening, the front desk clerk said there were no rooms available. They also said that the family room you stayed in cost more than 400 yuan, and it was clearly a free upgrade given to you by the waiter the night before. Now they want to match the price of a high-end room. What a scam! Then he talked for a long time and said he would ask the manager. In the end, he asked if we could stay again tomorrow. After the discussion, the price was raised again. We were at the front desk and the order was not placed on the phone yet, but the price went up again. I said I would not stay there and should check out. The waiter said they would deduct the deposit. I asked why, and the waiter said the housekeeping staff had gone off duty and there was no one cleaning the room, so they would deduct the deposit. As a result, when I went upstairs to get my luggage, the housekeeping staff was already in the corridor, waiting to clean the room. Are they trying to rob me or are they just crazy about money? How can the hotel be of good quality with such poor service attitude and routine!