Ephesia Holiday Beach Club

We have just returned from a 7 night stay at this resort and we wouldn't return. My whole family got sick (all at different times) whilst staying here meaning we spent 3-4 days stuck in a hotel room. I can't say for definite whether it was food poisoning or lack of hygiene/cleanliness but our holiday was totally ruined. The JET2 rep did make an effort to call our room to see how each one of us was feeling and got the hotel to send plain bread and plenty of water up to us. They have a clinic on site for people unwell but that consisted of someone that doesnt speak english ringing someone for you to speak to who said about picking us up to take to a doctors somewhere else. And that it would all be done through travel insurance so make sure you have some (and check excesses!)! We didnt go with them in the end but if things got worse for our children then we would have had no choice. POOLS: Plenty of pools to choose from, some with slides suitable for various ages, they were absolutely freezing meaning our 1.5yr old didn't last very long at all. One of them is meant to be heated, but that is a lie, I rang reception and they said pool 4 (which is the entry for the adults slides) The splash park sometimes wasn't working which was a shame as that's what our youngest preferred. Also my husband spent a long time in a queue getting drinks and they were left full on a table next to our sun beds however when we returned from some time in the pool they had been tidied away by a staff member! There is also pools on the quieter side which was nice to go to, bit of a trek as the hotel covers quite a distance! (check the map attached and google maps/earth) ROOMS: Decent sized room with plenty of space, we were placed on the top floor as had a sea view (which was absolutely beautiful, especially the sunset) but it was a challenge with a buggy, there was a lift but several times when we were in it the lift stopped doors wouldn't open and it went dark, ultimately scaring our children. The rooms were cleaned on a daily basis and the cleaner was very helpful also when we couldnt leave the room. FOOD: Worst all inclusive we have experienced, the juices are so watery or ran out and throughout our stay only one juice machine in use meaning a long wait. Cups are unacceptably small for hot drinks, and bar staff needed to use 2 cups at a time to avoid them crumbling (take your own cups if possible, we saw others had done this). The food was very samey, we prefer themed nights. There was no pizza, toast or even a toaster, ice cream, jelly, porridge or fruit like melon available. There is show cooking being done which is hit and miss, and manned by very young people and standard very questionable at time which may have led to our illness. The dining staff are friendly, always had a smile on their face however most of them did not speak English so if you wanted anything they would call for the main guy there that does. There are stray dogs and cats roaming the restaurant

The hotel and staff were on point, we had a great time, the entertainment team were amazing, so friendly and funny. Clean and tidy everywhere and the food was good 👍 we would definitely return to this hotel in the future. It goes without saying the weather was amazing for the time of year we visited ❤️