Hotel National

My wife and I liked the Hotel National Erevan very much. We stayed there for one night only, so we did not have time to appreciate all the services and facilities provided by the hotel. But nevertheless we had a very good impression of the hotel. We arrived at National deep in the night. We were provided with a nice and big room. Since we were hungry, we asked for flatware, wine glasses and a corkscrew (and we had Chianti Riserva with us). An employee came right away, brought everything, and opened a bottle. I can note that in the room and in the bathroom was a full and very good set of tea, coffee and cosmetics for a comfortable stay, everything and not to list. Breakfast was also very pleasant with its variety - there were European dishes and typical for Armenia appetizers and sweets. There was sparking wine, but we still enjoyed night Chianti. Waiters did their work very quickly, with respect and attention to all visitors. To be honest, we had a short night's rest, so I asked for check-out not at 12, but at 13. The reception staff immediately agreed. We left our luggage and went for a walk around beautiful Yerevan. And when we came back, bellboy Davit helped us to get out of the situation with a taxi call, because the first taxidriver simply deceived us (about which a complaint was made to the taxi service). In general - I recommend it. The hotel has a great central location, very responsive staff and delicious cuisine in the restaurant for breakfast. This is a five star hotel where every guest is valued.

I want to share my feedback regarding my recent stay at Hotel National during my trip with Air Arabia Holidays (Trip Reference: AAH008XG29Q). While the hotel was advertised as a five-star establishment, my experience did not align with the expected standards. Upon reaching the room, we were surprised to find that there was no balcony, despite the initial indication that our room would be upgraded. Despite our request for an upgraded room, the reception claimed there were no alternatives available, contradicting prior assurances. Additionally, when requesting cab support, the hotel consistently booked higher-rated business class cabs without considering our preference for economy options. Even the quality of the business class cabs did not meet expectations. Communication posed a significant challenge, especially when interacting in English. This was evident during breakfast when a request to warm food resulted in a spicy soup, ruining the meal. The hotel lacked vegetarian breakfast options, and on New Year's Eve, we were denied a table despite being guests at the hotel. Housekeeping issues included inconsistent provision of bathrobes, with only one available after room cleaning. The limited availability of green tea sachets further detracted from the overall experience. Despite being marketed as a five-star establishment, Hotel National felt more like a three-star hotel. It's essential to acknowledge the positive service provided by the bellboy. However, the overall experience falls short of the promised five-star standard. I hope this feedback contributes to improvements in the future. Sincerely, Ankit S

The hotel's location is excellent, but the bed is not comfortable and the air conditioning is not cold

1. Initially I was put in a room where it was impossible to take a shower as there was no curtain in the bathroom - water was all over the bathroom. The room was changed after my request. 2. There was only one treadmill in the fitness center and it was not working (later it was fixed, but one workout session was gone). 3. The water was turned off (!) at the hotel. A note (slipped under the door 1 day before) said that the water would be turned off at 21.00 for 5-6 hours. 4. I came after training and at 20.50 and could not take a shower, as water already was turned off (earlier, than it was said in notice). 5. On my question to the administrator "how can I at least use a toilet?" I received the answer "I don't know". 6. The next morning the problem was still not fixed: there was no hot water, cold water was flowing rust-colored. 7. I had a flight out of the airport in the morning, so I checked out without showering after my evening workout :(

Hotel beds and pillows were comfortable. Room was clean. Staff was excellent. Location was central to most restaurants and to republic square. We would definitely stay here again. Very pleased!

Good location and nice stuff