Not sure where i need to start.. OMG.... Firstly the hotel was more of a 3 star not 4 star.. I was sent a feedback form on Tuesday to fill in, about 15 mins latter i was asked to attend the GR, the room we had was small and grubby, under the glass top it was dirty, i was informed they would get housekeeping to sort, didn't look much better If this had been done. I also complained about the food, not being a lot of choice and the food was Luke warm at best or cold. GR was surprised but after speaking to other people in the hotel we were not the only people. I also mentioned about the coffee in the breakfast room, it took me two days using the coffee machine before i worked out that once you seat the coffee person should serve you, was told that GR would speak to them, every day after i had to go and ask for coffee. Rooms - Bath with shower over no grab rails, my husband walks with a stick and I don't believe this was safe for him. Bath sheets would be nice the towels barley go round you, also thread bare so need to be replaced. Never enough milks, sugar etc held in the room, so had to grab from restaurant at meal times. Not much room in the evening to sit down for the entertainment, everyone was crammed in, not enough staff working the bar, several times I had to wait and was over looked. No hand creams Gym - Would be great if gym was open at 6am, so guests could work out before they start the day, never have i had staff in a holiday gym before, always used at own risk, we are adults.. also a waste of a member of staff, which could be used elsewhere. Also you need proper paper towel for wiping down equipment after use, not a box of tissues.... Air con needs to be on as well. not bloody good at all. Al carte Restuarant's - Would be better if you could just book restaurants at reception/GR rather than the app, they are very booked up and it's a lot of fath going backwards and forwards. You also need to book on day one.. Didn't like and was not informed that it's all a set menu, what a waste of food as didn't eat half of it.. Greek the meat was tough & fatty meal, The best restaurant was the Italian, were you had cold and hot starters and chose main best food of the week. Main Restuarant's - Have had fruit and yought for breakfast no granola, and an omelette every day as that was HOT, even though the plates were cold. Had slice of toast with cold hard boiled egg at 7am as soon as the restaurant was open.. lunch lettuce carrot cabbage chips no egg or tuna to have salad.. don't like pork or lamb.. not much chicken off bone. Pool - Drinks service would be fantastic. Also earning staff tips. Pool water is bloody freezing in the pool, other hotel pools were not.. sunbeds NEED to be replaced, all hotels have mattresses on them, so uncomfortable. Beach - The beach opposite hotel I thought was for the hotel but seems a public beach full of kids.. Package - Unless you're on a certain package you're not allowed bottle water.. cups