NIUBEI Mountain Stars Camp Reviews

Response from Property: Hello! Thank you very much for choosing us and giving us feedback. We will do our best to make the limited environment better and serve every guest attentively, so that everyone can stay comfortably and at ease. I hope this experience will leave you with a good memory. Thank you again for your recognition of our service! If you have any suggestions for the shortcomings, please give us specific feedback, improve them, and make efforts to adjust them so that every guest staying in the hotel has a satisfactory experience~ I wish you peace, happiness, and success in everything!

Response from Property: Dear guest, hello! Thank you very much for taking your precious time to report the problem and write such a pertinent review. Thank you also for your tolerance of our hardware facilities in the Niubei Mountain Gaobei area. I am very sorry that the butler service did not bring you a satisfactory experience. After carefully reading the content of your feedback, 1. Regarding the omissions in butler service and lack of service awareness, we immediately conducted a self-examination and reported it to the relevant departments, and planned to implement customer service training, pay attention to service etiquette and service details, and strengthen management. and housekeeper training; 2. Regarding yak hotpot, the restaurant has changed the original meal price of 168 yuan per person to 98 yuan per person. In addition, the amount of subsidy red envelopes on the platform varies, resulting in the cost of your meal not being very affordable. We have immediately self-examined and removed the meal-included package from the shelves. Due to your anonymous review, you can contact us if it is convenient and we will refund the difference in the price of your meal. We would like to express our deep apologies to you again. We will deal with any shortcomings very seriously. We attach great importance to improving it, thank you again for your feedback, and wish you a happy life~

Response from Property: Dear guest, after seeing your review, we immediately verified the specific situation and the communication records between the housekeeper and you. First of all, we are very sorry that we did not provide you with satisfactory service! We will actively improve the shortcomings. Please allow me to explain the points of your negative review: 1. Is the extremely poor service serious? After the order is placed, we will contact customer service to inform you of the precautions. The housekeeper will contact you in advance before going up the mountain. Notify you of the precautions for going up the mountain, positioning information, and communicate with you the time of going up the mountain; after you go up the mountain, the housekeeper will also remind you to check in, help you transport your luggage, and communicate and solve problems in time. These are all services; 2. No one was seen during the whole process, Please understand: after you go up the mountain to check in, you will go to the scenic spot. The housekeeper can only communicate with you online to remind you of the water usage time on the mountain and meet you with meal coupons in the evening. We are very sorry; 3. Regarding the issue of going down the mountain from the scenic spot: due to the scenic spot It is set that you can only go down the mountain on foot or by go-kart. Regarding the go-kart, the butler will respond to you in time. You need to queue up on the spot to take the go-kart that day. You have to wait in line for 2 hours. You communicate with the butler and go down the mountain by car. Due to the management of the scenic spot, people over 60 years old or older The hotel can only arrange a car to send guests down the mountain if they are under 4 years old or have been confirmed by the medical office to have severe hypertension. Because you do not meet the needs of the situation, the housekeeper will apply with the scenic spot and send you a screenshot of the application. During the waiting process, you will Complaining to the front desk does not mean we will arrange a car to take you there because you complained. In short, we sincerely apologize for bringing you a bad experience. Our goal is to make every guest stay comfortable and have fun; we will also continue to improve service quality and provide a more warm, comfortable and relaxing hotel. Accommodation environment, I wish you a happy life~

Response from Property: Dear guests, thank you for your heartfelt sharing. We sincerely hope that you will have a pleasant trip in Niubei Mountain. We have been working tirelessly for this. The recognition and support in your comments are the greatest motivation for us to move forward. This is our simple satisfaction and feeling. Thank you for your support and love along the way. We will do better and better and keep up with your praise. Thank you again for your affirmation of us and wish you a pleasant journey! See you next time~

Response from Property: Dear guest, thank you for your review and recognition! We are so happy to receive your kind consideration~ The view inside the dome tent is still very good. You can bask in the sun and watch the snow-capped mountains in the room! Thank you for sharing your photos~ All tent rooms are equipped with heaters, electric blankets, kettles, two bottles of mineral water, two breakfast coupons and two oxygen bottles, providing a comfortable and secure accommodation environment. Seeing how comfortable you are during your stay is our motivation for moving forward; thank you again for your recognition of us, and wish you all the best and a happy life! Looking forward to seeing you next time.

Response from Property: Hello, thank you for your stay and taking your precious time to share your stay experience with us. Our room in Xingchen Camp is located in the first two rows of the entire light luxury camping area. When the weather is good, you can see the sea of ​​clouds and Gongga Snow Mountain from the tent. , sunset and sunset, the sun shines on Jinshan Mountain, the viewing position is excellent, the front row view is barrier-free, and the view is super great! All tent rooms are equipped with heaters, electric blankets, kettles, two bottles of mineral water, two breakfast coupons and two oxygen bottles, providing a comfortable and secure accommodation environment. Thank you again for your recognition of us and wish you all the best and a happy life! Looking forward to seeing you next time.

Response from Property: Dear guest, thank you for your thoughtful sharing. We sincerely hope that you will have a pleasant trip in Niubei Mountain. We have been working tirelessly to this end. The recognition and support in your reviews are our biggest motivation to move forward. This is This is our simple satisfaction and feeling. Thank you for your support and love along the way. We will do better and better and will continue to work hard to live up to your praise. Thank you again for your affirmation of us and wish you a pleasant journey! See you next time~

Response from Property: Hello, thank you for your stay and taking your precious time to share your stay experience with us. Our room in Xingchen Camp is located in the first two rows of the entire light luxury camping area. When the weather is good, you can see the sea of ​​clouds and Gongga Snow Mountain from the tent. , sunset and sunset, the sun shines on Jinshan Mountain, the viewing position is excellent, the front row view is barrier-free, and the view is super great! All tent rooms are equipped with heaters, electric blankets, kettles, two bottles of mineral water, two breakfast coupons and two oxygen bottles, providing a comfortable and secure accommodation environment. Thank you again for your recognition of us and wish you all the best and a happy life! Looking forward to seeing you next time.

Response from Property: Dear guests, thank you for your heartfelt sharing. We sincerely hope that you will have a pleasant trip in Niubei Mountain. We have been working tirelessly for this. The recognition and support in your comments are the greatest motivation for us to move forward. This is our simple satisfaction and feeling. Thank you for your support and love along the way. We will do better and better and keep up with your praise. Thank you again for your affirmation of us and wish you a pleasant journey! See you next time~