Anonymous User
May 12, 2024
The experience of staying in the hotel this time was really bad.
1. We booked three rooms. At first, there was no hot water in all of them. Later, there was hot water, but it was muddy and dirty. It took more than an hour to get better, but it was not as clear as the cold water. It was already past 23 o'clock, and the children and the elderly were tired, so they could only take a bath.
2. The screen window and glass door on the balcony were old and could not be pushed open. After finally pushing it open, they could not be closed. It took a lot of effort to close it, but it could not be locked. I accidentally made my thumb bleed.
3. It was the beginning of summer, and the central air conditioning of the hotel was not turned on. The room was hotter than the outside.
4. The room lady had no smile throughout the whole process and her attitude was very stiff. I will understand that you are the only one serving in the room.
5. I ordered a McDonald's takeaway in the evening. The front desk said that the robot delivered it. After 20 minutes, it still hadn't been delivered. I called the front desk and said that the robot had delivered it, but we didn't pick up the food. But I kept waiting in the room, the landline didn't ring, the doorbell didn't ring, and my cell phone didn't ring. Where did the robot go? The front desk said they would deliver it personally, but 10 minutes later, it still hadn't been delivered. You might as well just ask me to get it myself, so I wouldn't waste my takeaway! I called again, and the front desk said they were busy booking rooms. It was 0:05, and I went to the front desk to get the takeaway myself, but I didn't see anyone checking in?
To be honest, the lobby manager had a very good service attitude and expressed his apologies.
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