Vienna Hotel (Yongjia Oubei Lingyue Plaza Store Guest Reviews
4.6/5
Very Good
3652 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(3652)
Positive reviews(3582)
Reviews with photos/video(1095)
Friendly front desk staff(88)
Great value for money(67)
Convenient parking(58)
Classy environment(48)
Delicious breakfast(40)
Perfect for business trips(17)
Average sound insulation(14)
Would stay again(12)
Negative reviews(70)
Viquez
Special single room
Stayed in Jul 2024
Business travelers
20 review
4.2/5
Very Good
Posted on Sep 26, 2024
A little old hotel but in good conditions, nothing special.
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Vienna Wenzhou Oubei Hotel Yong Square stands in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^!
Service: Every time I go out, I leave my room card at the front desk, come back and ask them to swipe my card and they say it has been swiped. Then I run up and find that the door cannot be opened, so I run down again, several times.
Environment: The environment is average. There is a dance studio next to it. It is very noisy on Saturdays and Sundays. It is not very noisy.
Facilities: The door could not be opened and the phone was not working. I later changed rooms.
Hygiene: After changing rooms, there was no shampoo or shower gel, so I asked my aunt to get them. I used to stay in room 703 on the 7th floor. I slept for a few days and then developed a red rash on my body, so I slept on the 5th floor.
The most ridiculous thing is that they kept asking me to give them good reviews and so on. Then they asked me to give them good reviews when I checked out today. Then I ignored them and charged me overtime fees. I didn't even overtime for half an hour and charged me 30 yuan. (In vain. lived for so long)! ! ! !
Original TextTranslated by Google
Response from Property: Dear, after reading your review, we are very sad that we were not able to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that we are the hotel's We are constantly striving to make progress. We at the hotel will always welcome every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. We sincerely hope that you can stay again to feel our progress.
Weisaisai009
Deluxe Room (2 beds)
Stayed in Jan 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 27, 2024
The Vienna Hotel has always been clean and hygienic, and is the first choice for business trips. The front desk service is warm, the breakfast is rich, and parking is convenient.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Kaishidonglea
Discount Superior Twin Room
Stayed in Jan 2024
Family
46 review
5.0/5
Outstanding
Posted on Feb 29, 2024
The best value for money among Vienna hotels. It is very close to Wenzhou city. The surrounding area is full of food, haha. The fried noodles are delicious and there are many late night snacks. There are also charging piles for electric vehicles. Many people live here and business is good.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Special single room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 23, 2024
The environment is good, the service is good, and the price/performance ratio is good. I will stay here every time I come to Oubei, Wenzhou.
Original TextTranslated by Google
Response from Property: The hotel provides facilities/services such as laundry room and free parking. Enjoy your holiday and get more information. Please follow the Vienna Hotel official account. Thank you very much for your recognition and support for us. Your encouragement is the driving force for us to move forward. The hotel will launch more preferential activities and we look forward to your visit again!
Guest User
Superior Double
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 21, 2024
The front desk service is professional, the room is clean, the guest room aunt will say hello when she sees her, and the breakfast is delicious.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Special single room
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Feb 23, 2024
The room is clean and tidy with no peculiar smell, and the service attitude is also very good. It is the first choice for business trips and rest.
Original TextTranslated by Google
Response from Property: The hotel provides facilities/services such as laundry room and free parking. Enjoy your holiday and get more information. Please follow the Vienna Hotel official account. Thank you very much for your recognition and support for us. Your encouragement is the driving force for us to move forward. The hotel will launch more preferential activities and we look forward to your visit again!
Guest User
Special single room
Stayed in Jan 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Feb 19, 2024
The room is very nice and newly renovated. The service is also very warm. Highly recommended.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Labadezhou
Superior Double
Stayed in Feb 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Very good. The pillow is very comfortable to sleep on.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! The best advertising is word-of-mouth recommendations from our customers. We are honored that our services have been recognized by you. Looking forward to your next stay!
Guest User
Superior Double
Stayed in Jan 2024
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Very good breakfast and parking attendants are very friendly
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Special single room
Stayed in Feb 2024
Business travelers
10 review
5.0/5
Outstanding
Posted on Mar 19, 2024
Very good, very comfortable,
fully equipped
Original TextTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Special single room
Stayed in Feb 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 8, 2024
Service: Very good, convenient transportation
Original TextTranslated by Google
Response from Property: Thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again. We will serve you wholeheartedly.
Zhangxiao
Superior Double
Stayed in Feb 2024
Couples
24 review
1.0/5
Posted on Apr 23, 2024
This hotel is relatively bad, too noisy, and the room has a strong smell. Try not to stay there if you can.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Guest User
Special single room
Stayed in Feb 2024
Business travelers
1 review
1.5/5
Posted on Mar 8, 2024
Very uncomfortable, poor service attitude, poor sound insulation of the house and too noisy. Not good hygiene.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. It is the continuous concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations. We apologize for the inconvenience caused to you. The hotel management attaches great importance to this and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!