The room facilities were adequate, and the cleanliness was acceptable, but the enchanting river view described was far from what was expected (I've stayed in river-view rooms all holiday, and the difference is quite significant). The elevator didn't require a card to access the room, which felt insecure. The teacup in the room was chipped – that's a bit too stingy. Thankfully, the staff member, Ah Ming, was proactive and helpful with my luggage during check-out, which salvaged some of my impression.
The room was quite large and clean, but the air conditioner wouldn't come down all night. It was only at 16 degrees Celsius that it was barely cool. I quickly checked out and booked another hotel in the morning. The front desk said the temperature was constant at 22 degrees Celsius. Even at 22 degrees, it shouldn't be that hot! The air conditioner vents were full of grime, hair, and dust – it made my scalp tingle and made me feel uncomfortable all over. Honestly, anyone who's stayed in other hotels knows they're spotless. So, you should reflect on why your air conditioner wasn't working. The elevator area was piled with tables, and the floor was covered with dirty cardboard. When I went for breakfast, the food containers were filthy, and the bowls and chopsticks were on red and yellow tablecloths. We ate breakfast in a banquet hall, and the floor was covered with food left by guests from yesterday's banquet, along with cigarette ash. The tablecloths and chairs were filthy, and people were smoking. I didn't dare eat there. Passing by the kitchen, I saw bottles of wine and cigarette packs at the kitchen door; the kitchen itself was also filthy. I just wanted to escape as quickly as possible. I don't understand why this hotel has such a high rating.
Good
655 reviews
9.1/10
Price from
CAD 39
per night
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