Top rated hotels in Yonkers

Hampton Inn & Suites Yonkers - Westchester
4.2/559 Reviews
An awesome place. I had to call for extra pillows and they were delivered right away! The breakfast was great and the room quiet and clean. We had to travel for a funeral and the staff, especially a tall guy who worked at late afternoon on Aug 21 made sure we had everything we needed and listened to our concerns, which weren't many but truly listened and took action. I didn't know his name, but he was wonderful, a real asset to your company!
Hampton Inn & Suites Yonkers
3.9/5101 Reviews
On Tuesday, June 7, 2022, my 83-year old mother (who uses a walker), 2 sisters and I traveled 110+ miles by car to attend my uncle's funeral. We stayed at this location 1 night in an accessible room. I was unable to drop my mother off at the entrance of the hotel due to repairs being made to the front of the hotel (they were repaving the front entry driveway). We needed a luggage cart to carry our belongings inside the hotel; one cart was in use, and the staff was unable to locate another cart. While checking in, a heavyset man behind the front desk explained that there would be a $100 hold placed on the credit card used online to pay for the stay in case we ordered something from the lobby convenience store or other. I asked ”other” like what? He said if something is wrong in the room after we checkout. I explained to him that my mom, sisters and I (we're all OVER 50 years old) are here to attend her brother's funeral the next day. I assured him that we had no intentions to do anything wrong to the room. He said after we checkout, the $100 hold would be released on the credit card within 3-5 days. As of this writing, it's been 1 day since checkout and the $100 hold is still on the credit card. We paid for our stay online in advance, and nowhere during that process were we advised that there would be a $100 hold place on the credit card. If the $100 hold is standard policy at Hampton Inn & Suites, this policy should CLEARLY be stated while making online reservations. Had we been advised of this $100 hold in advance, we certainly would NOT have made a reservation at this location. I hated that we had an additional unexpected expense at this location during our bereavement. As a repeat customer, I expected better from Hampton Inn & Suites. I'm very disappointed.

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