DoubleTree by Hilton Utica

The room is very clean and super large. The staffs of front desk are very nice!

The hotel is absolutely beautiful, very quiet and convenient. This was my second time staying here and will be staying again!

I was in Utica for a funeral & booked Hilton on American Airlines website (AAdvantage Hotels) when I booked my flight. The hotel is a beautiful, historical landmark, meticulously restored & maintained. We stayed in a spacious & quiet suite on the 3rd floor. Our 1st day (a Saturday) we went to happy hour and received FANTASTIC service from Rachel. The wait staff in general were really attentive and helpful, but they are severely understaffed. Sunday morning when we went to breakfast, there was no waitstaff to seat us & since the restaurant was mostly empty, we couldn't tell if it was open. The one couple already eating told us to fill out paper menus on the unmanned Hostess podium & hand it to the cook in the kitchen. When we stood at the entry of the kitchen & got his attention to hand him our order, he was surprised no waitstaff was on duty. So he became our waiter, served us a hot delicious meal, and he also cleared the tables! If I hadn't had a frustrating experience with Jordan (customer service?) I would have given a 4-star rating, because we liked the hotel. However, two days after we checked out, the hotel charged us for breakfast, which we prepaid extra to include. The problem came when I tried to get a copy of my final bill. I had been told by the front desk lady at checkout that it would be emailed, but never received it. So I called Hilton, and had the misfortune of speaking to Jordan. I asked for an itemized copy of the final hotel bill so I could dispute the charges. He said Hilton couldn't give me a final itemized bill because mine was a 3rd party reservation, and I had to contact AAdvantage Hotels for it. He also offered to transfer me to the hotel restaurant so I could dispute the charges...as if there would be anyone to take my call. AAdvantage Hotels then told me to contact Hilton for an itemized bill, because of course why would they know what extras the hotel charged for? In other words, the runaround. But they did call Hilton to question the extra charges, then told me something I was hearing for the very 1st time: my prepaid breakfast only covered $15 per person/day. We were never told this at Hilton. We specifically asked during check-in how breakfast worked & were told to order from the a la carte menu & it would be deducted from our bill. Never did anyone say there was a $15 pp/day limit. So the following day, I spoke to Jordan...again, explaining the booking site said Hilton must provide the final bill. After some back & forth (& me asking why it's so hard to get a final receipt of my bill), he said since I prepaid, he couldn't send a copy of the bill with the prepaid charges, but he could send a copy of what Hilton charged during my stay, which he sent immediately. It answered all of my questions. He further explained that there are 2 invoices: 1. my prepaid amount to AAdvantage Hotels when I booked the reservation 2. what Hilton charged during my stay for extras If he had simply explained this & sent my Hil

Great stay, as always. Easily the prettiest lobby of any hotel anywhere. We walked to dinner and a Utica hockey game. Easy peasy!

Experienced discrimination.I will not be returning.

Beautiful hotel, very nice rooms, easy to get to and parking. Only complaint is breakfast which is sit down, not buffet as we thought and we did not have time. Cute little coffee place around the corner did the trick though. Would absolutely stay again.

This is a beautiful historic hotel, the suite was very spacious and the bed and pillows comfortable. The restaurant was grandioso, prices reasonable and the food authentic and delicious! We even got a tour of the ballrooms and the views from the top floors. Great stay, highly recommend it

The room was clean, the bathroom was clean and spacious.