Of course this hotel is iconic and should be amazing. But it's also almost 100 years old! The views are incredible and the history in Yosemite Valley awe inspiring. But the facility itself is very tired and even run down - badly in need of refurbishment. For example, the wallpaper in our room was torn, the tile grout in the bathroom was dingy and discolored, the grout had mildew, and the pain on the doors was dirty. Please upgrade this beautiful property.
But our greatest disappointment was with the service. We heard multiple times that they were understaffed (as if that is supposed to make it okay to pay for 4-star service and receive 1/2-star service at best). Valet was required at $30/day, yet on entering one day there were 15 cars in line and only 2 valets working. When we were told we could pull to the front of the line we did so and to be helpful we parked our car and gave the keys to the valet who proceeded to exhort us for doing so. We were paying $30 to do their job! In the sweet shop while we waited in line, the checker proceeded to overlook us and help an employee instead. At 11pm we were awakened by an employee walkie-talkie in the hallway outside our room. As we left carrying multiple pieces of luggage through the lobby, two employees stood by and didn't even help by holding open the doors.
All of this to say, the employees are not just "understaffed" but badly in need of some training in 4-star service. For the prices the hotel charges, customers deserve bett