While we I thoroughly enjoyed the ambiance and amenities of the hotel, there is a serious issue we faced with the level of service provided. It fell well below the standard one would expect from a five-star establishment of this caliber. Throughout our stay, we noticed a pervasive understaffing issue that impacted our experience negatively. From difficulty in flagging down staff members to extended waits for basic services, such as ordering refreshments at the poolside or enjoying a cappuccino at breakfast, our interactions highlighted a noticeable lack of attentiveness and availability from the team. For instance, during our visit to the pool area, we encountered challenges obtaining towels and had to wait an unreasonable amount of time for assistance. This, coupled with the absence of staff to replenish amenities or take orders, detracted significantly from our enjoyment of the facilities. While I acknowledge the efforts of the staff members present, it was evident that their capacity was stretched thin, leaving guests feeling underserved and frustrated. Considering the premium service fee and nightly rates charged, the disparity between expectation and reality was disappointing.