Echigo Yuzawa Hatago Isen

I had high expectations for this place, but it turned out to be extremely disappointing. Although the location is very convenient, the hotel environment is much more ordinary than it looks in the photos and official website. We chose a room with a private hot spring and were assigned a room "Jun". However, there was no heating in the entire corridor after the elevator. It was very cold. Do you still expect us to leave in house clothes and socks... The private hot spring in the room is semi-open air, but I never expected that the shower is also semi-open air, which means I have to wash my hair and take a bath in a cold environment before going to the hot spring bath... I wonder if they will clean the hot spring pool. I saw some unknown sediment floating up from the pond... There is no floor heating in the room, and the air conditioner is turned on. Fortunately, the air conditioner is powerful. The room temperature is suitable and it will not be hot when sleeping. However, it is a bit cold to go to the toilet, wash and brush teeth, and there is no heater there. The dinner was a banquet, but to be honest, the dishes and taste were very average. Halfway through, we were thinking about where to go for a late-night snack after the dinner... The Wagyu beef we were looking forward to the most was still very fried... I asked them to make a new one, but they didn't After taking away the plate, he actually told me that I would have to pay for the extra wagyu. I was speechless for a while and asked, "Can you cook it again if you can't fry it well?" He replied that it was OK and took away all the plates. He would come back to me later. Talking about additional fees...then why don't you keep my original share! In the last round of communication, they asked me to waive this fee...please, can this be a fee that shouldn't have been incurred in the first place?

The hotel has an excellent location, just opposite the train store. Friendly staff, and tidy room. The building of the hotel is very simple. Very rare.

In a hotel with depth, only interested travelers can understand the operator's intentions and maintain the quality and taste that the old boss insists on.

I stayed here after skiing in Yuzawa. I was lucky enough to book a room with an open-air hot spring. It was perfect, and the breakfast was exquisite and delicious. The hot springs in the room are really different, enjoy the trip, just in time for the heavy snow when soaking in the hot springs, the beauty cannot be described in words.

宿の雰囲気もダイニングでの和食のコースも大変満足、と言うより感動もの（近くだったら頻繁に食べに訪れたい）でした。またアレルギーにも細やかに対応頂けたことに感謝ですか 観光やらハイキングの拠点としても便利なロケーションです。 宿が駅前の通りに面しているので仕方ないのですが、部屋付きの露天風呂からは外は観れず（見られることも無いことの裏返しですが）また露天風呂にら新幹線のホームのアナウスが聞こえて来る（部屋は防音対策があり影響無し）のが残念。 何処も変わらず人手不足のようで従業員には外国人も少なく無く食事の説明が分かりにくい（そして尋ねずらい）ところもありました。日本人の従業員の方々は皆さん丁寧で気持ちよい対応でしたので今後の育成に期待しています。