Galaxy, BW Premier Collection

Nice hotel, but not sure its a Four Star as a few things let it down. On the plus side, rooms nicely equipped and cleaned to a high quality everyday. Restaurant serves good quality food and a varied choice. On negative side, lack of sunbeds around pool means if you want a sunbed you have to venture onto the beach and hire some. €25 for 2 beds and umbrella, on first two rows, €20 for the remaining ones. Drinks are served in plastic cups even at night time which found strange as it is described as a green hotel, hence the daily tourist tax of €10 a room per night. It's the first time staying at all inclusive that I have had to pay a Non Refundable deposit to use the safe in the bedroom. €20 per week. Just things to consider when pricing the holiday. The hotel is ideally located, right on the beach and close vicinity to numerous beach bars and restaurants.

I don't understand why there is a few negative reviews. Having just returned after 10 days at the Galaxy beach hotel, I can only say it's a really lovely Hotel. From arriving to departure the staff were very friendly and helpful. At check in they were very helpful and in no time we were taken to our room and because we were a bit too late for dinner there was a nice fresh sandwich and water waiting for us. The room we were given had two large bedrooms and as we were with our adult daughter it gave us the privacy when we needed it. We had a large balcony with side sea view and both bedrooms had sliding doors onto it. The bathroom was large and very nice with two washbasins , and TV and aircon in both rooms. We were all inclusive and the food was good and something different every day, as you can expect from a buffet it was sometimes not very hot but there was a microwave for use if needed ( we never used it) The beach bar was lovely and never had to wait in a queue...the staff were friendly and a special mention for Danielle at the bar..... she was always happy and the service was amazing. The sunbeds by the pool were all taken quite early but we could always find a table overlooking the beach , the only min point is having to pay 10 euros per person for a sunbed on the beach, that's 30 euros a day extra which adds up when your there for 10 days. We did hire a car for a few days and had a lovely drive round the island. All in all a wonderful holiday and I highly recommend Galaxy beach.

I had a fantastic time at the ‘Galaxy Beach Resort’. The rooms were very clean and spacious. The staff was very friendly and helpful. The food varied every day and even the picky eater could always find something: pasta, pizza, french Fries, soup… Every night a different life band at the poolbar. The location was also fantastic, at the beach, 500m from the main road with shops, bars, public transport to Zante, the main town of Zakynthos. It’s been great and I will certainly go back.

Overall a lovely place. A few people made it very enjoyable at the bar. Daniella and her colleague Jasmine (Ismini) were wonderful. Engaging and genuine and always greeted you with a smile. In fairness, all the bar staff did but those two stood out both in terms of attitude and effort. I’d agree with other reviews that it’s not beyond a three star hotel. Food is good, varied every night (not a fan of themed nights (French, Chinese etc) but I guess that’s the way of these things), would have liked more Greek options. But quality was good and hot. The pool is nice but too small for the number of rooms. I could imagine it being massively overloaded during the peak periods. Definitely not enough sun beds which then pushes you to the beach which are chargeable. Surroundings are lovely to beach side, a little run down going out on the paths and roads, but I’ve been to the east side of the island before and that was much the same. Drinks wise, beer is fine, the wine takes some adjusting shall we say. More options, even Mythos on tap with chilled glasses as I’ve had before would be a win. Cocktails are pretty good, good selection and certainly felt the effects. Overall, I’d say it’s a good bet early or late season. Facilities are good, the staff we got to know were great. I’d come back probably if it is the same and at a decent price. If they made more sun loungers available and increased the drinks options I’d say very likely. But overall, we had a fantastic time and are thankful for the people we have met and the time we had.

The hotel and food was lovely. When arriving late to the hotel they kindly left food for us in the room which was very thoughtful. The standard room is lovely but the space between the toilet and door sadly isn’t. There is lovely baby powdered shower and shampoo in the room which we used. The rooftop bar is lush and the entertainment was also. If you go there please try the Zakinthos donuts they were lush. We would defo come back again if they could make sure we don’t have a huge tree infront of the balcony next time lol. The other thing though to mention was that the lack of loungers for the guests. They had some on the beach which they say is not there’s but they were taking the money for them which I found strange.

Pros: Pool / bar area / hotel grounds. Food / drink. Room. Location. Beach. Cleanliness. Cons: Too many kids (not hotel's fault, personal preference). Not enough sunbeds around pool. (Always said guests should be allocated 1 sunbed each on arrival, ensuring enough sunbeds per guests). Sunbeds too expensive on beach. Some glass glasses around pool, staff did nothing about it. Non all-inclusive guests helping themselves to drinks and snacks, staff did nothing about it. No lifeguard, therefore too many inflatables in pool causing hazard. (Banned in pools in Spain). Poor night-time entertainment. No day-time entertainment.