Denise Beach Hotel

Well what can I say. The hotel very nice. Rooms were clean shower a bit small but fine. All the staff were AMAZING, friendly and polite and really made our stay enjoyable. Great location right on the beach. Swimming pool and restaurant area clean and tidy. Would highly recommend this hotel and definitely go back Thank you to ALL staff at Denise Beach.

A family run hotel, very friendly staff. Hotel is on both sides of a busy road , but in a quiet area away from the chaos of the *****. I would advise the sea view rooms as the beds on the other side of the road are really hard for my preference. Beer and food expensive, but it is a hotel after all. Very clean. Made the beds and cleaned rooms every day. Clean beach towels provided free and sun beds are free too. No rushing to claim your sunned at 6am. Would return to this hotel but book a sea view room.

Great location far enough away from the *****. Hotel staff friendly and helpful. Pool area over looking the sea was lovely. Our room was the same side as the reception, it was a little tired and could be so much better with a refresh and update. The biggest let down for us were the half board meals, which were disappointing. We ended up eating out in the evening.

When we arrived at our hotel, we realised the hotel is two separate buildings with a small but busy road between. Our flight was too early for check in so we headed to the hotels swimming pool. Once our room was ready we headed up to our room. As two couples we were shocked to see our apartment was like a glorified hostel and looked NOTHING like the photos. As we walked into the room, we were presented with a poor attempt of a kitchenette, a tiny bathroom and two sofa beds. You then walk through into the main bedroom (with no dividing door and paper thin walls) with a double bed and then onto the balcony which was equally as tiny. The balcony only had two chairs and could only comfortably accommodate two adults, for a four person room. The bathroom’s design was impractical, with a shower curtain which didn’t retain any water, meaning the bathroom floor ended up like a swimming pool. We stayed for a week and our room was cleaned once or twice. Some days our toilet bin was not emptied. I don’t need to explain why this is unacceptable for Greece. The cleaners often did not provide new toilet rolls either. The facilities are poor, not enough storage for the number of individuals, they claim they can accommodate. You have to pay extra to use the rooms safe. Air-con is included with some rooms but not others, which she tried to charge us for until her colleague stopped her. After feeling unimpressed with our room after saying how nice and large the photos looked online, we decided to speak to the lady at reception who checked us in. She was adamant no larger / different style rooms even existed in their hotel - this clearly was not true. She did however offer to provide a thin double mattress topper for the two sofa beds. After deciding there was nothing we could change we left it at that. We found the main lady at reception became instantly very hostile and defensive after realising the room was not adequate for us, which continued for the rest of our trip, including at checkout. Even to the point of greeting other guests in front of us with morning and completely blanking us. Some positives of this hotel however, the location is around 20 minutes from the airport and close to a lot of amenities. Their à la cart restaurant “Cielo Kitchen-Bar-Cafe” is very nice and serves nice food. The hotel overall is adequate if we paid half of what we did and this would be a completely different review. They have tried to publish their best rooms in the hope to get as many bookings as they can. When we originally booked this hotel the reviews were positive, however looking back I am seeing similar experiences more recently in the months of June/July 2023.

all the staff excellent, especially mr tatzyky sauce , also the chelona at the reception then mrs jasmine and the waitress always with a smile. the only criticism I can make is that you could not reach 14 degrees on the air conditioner, otherwise I found myself very well

Lovely hotel but the women on reception with the dog is rude and un-accommodating. Spoke to us like children and had no social etiquette at all. Rolled her eyes and shook her head when asked for more towels as the cleaners took them and didn’t replace. Wouldn’t return just because of her.

Not what we expected at all given it is meant to be a 4 star hotel - definitely not this at all! The sheets had yellow stains on them, the room we were given is nothing like the promotional photos - the shower makes the bathroom basically turn into a wet room as the water goes everywhere due to a broken shower head and poor shower curtain. My advice would be to make sure you book a renovated room if possible (I don't think we got the choice) and a sea view. However the staff were all lovely and from our balcony (on the top floor) the view was good of the sea even though it wasn't facing it directly. Ultimately the vast amount of money we spent for this hotel for our post A level was not worth it and there are a lot nicer and better hotels across Laganas.

Wow where do I start, absolutely awful awful awful customer service. The manager was constantly rude throughout our stay, silencing me with her finger, just because of a disagreement!!! Everyone involved in this hotel should feel ashamed. Me and my friends was playing music around 8pm at night and they kicked us out and left us homeless, scrounging about looking for a place to say. I can very much say I highly reccomend you do not stay here. Don’t even want to go into the dirtiness of our room aswell!

Cozy-fancy hotel with a relaxed but classy vibe and a fantastic staff, who made you feel at home from the first moment on... Gorgeous and relaxing sea and Cameo island view… Deepest gratitude Ismini, Anna and Panaiota...!!! Complex-delicious breakfast and a fantastic Cielo restaurant and bar... Thank you Dennis, Vrasii and Panaiotas...!!! The pool is rather small and has just a few lounge chairs, but as there were not many guests at the hotel, it worked well... Denise Beach Hotel & Cielo Restaurant… Feels like heaven…!!! Sas efharistupoli, our dearest friends…!!! Adrian Vantiu & Laurentiu Nut, Cluj-Napoca, Romania