AlpenParks Hotel & Apartment Central Zell am See

Great place to stay

Beware, a €120.00 cleaning charge is added to every bill. This is not made particularly clear at the time of booking. Including local taxes, overall you will pay an additional £200.00 to the price advertised

No air conditioning. Have to open doors and windows which did not help the heat but welcomed mosquitoes and flies. Have to wear insect repellant to bed. No view. Power out in one of our rooms. No help after 6pm and no response from after hours hotline. Have to clean your own garbage but are charged 100€ on top of your hotel reservation. Fire alarm went off twice after 1130 PM. Went down to the lobby for the fire alarm and spoke to many other patrons who are experiencing the same. No reception or concierge present to advise on next steps. The next door restaurant owner was there but was not able to help. Went to front desk the following day to discuss above as was not able to reach anyone at night and was told the fire alarm was for my safety (which they had no guidance for), I should have changed my own breaker in the apartment to fix the power instead of asking for help, and they never advertised air conditioning. It was a very defensive and unhelpful response. Overall, it was a miserable, uncomfortable stay at this hotel for a family of 4. Would not recommend or return. It is basically a room with no AC, no help after 6, and little customer service or empathy. For the cost, can stay at a better place with a view, that has a real cleaning service and reception/concierge.

At first seems very nice. Space is big and clean. There is no air conditioning even though there is a thermostat, no power to one of the room, no window screens so if you try to get air mosquitoes come in the room, the fire alarm went off at 11:35pm. There is a $100 cleaning fee on top of your stay, they make you throw out your own garbage. On top of all of that there is no help after 8pm, no reception.

I liked the location of the hotel and its cleanliness, as well as I thank the reception staff for their good treatment and the speed of check-in and check-out. A hotel worth freeing the experience in. The rooms were spacious and comfortable.