Dear Mr Oberortner, first of all, I don't stay in hotels as a hobby, but have spent around 45 weeks in hotels over the last few years. As a Diamond Select customer, I'm not likely to be able to stay in Best Western's signature hotels. Last year alone, I spent 6 months in the Grand Hotel in Grenoble. The seal of approval for this classification was the reason I used 40,000 points for a superior room including breakfast. At first it was supposed to be 36,000 points, but the BW booking hotline promised me an unforgettable view of the mountains for 4,000 more points... The evening before I arrived, I called to reserve a parking space in front of the entrance because I have a severe disability and a blue ID card. When I arrived, all the parking spaces were taken, and I was lucky that a guest drove away. So much for "customer wishes..." The young lady at the reception was the only thing I could say was pleasant and positive during my stay. I then went to the little room on the ground floor, there is no other way to describe it. I had to remove the armchair to get to the terrace between the bed and the desk. The clear view of the mountains was probably wishful thinking on the part of the hotel management. All I saw was a terrace surrounded by tall cypresses. I then complained about the narrowness of the room at reception and assumed that they had made a mistake with the room type. Unfortunately, that wasn't the case; there was actually supposed to be a small room of this type. The young lady then gave me a kind of apar**ent whose space was almost too big for me. Unfortunately, the furnishings were minimalistic; there was a refrigerator, but it was empty. Otherwise, they had cut corners on absolutely everything. Cosmetics in the bathroom were limited to a used and open plastic bag with a cotton pad. That was it; there was nothing, absolutely nothing. I went to a private appoin**ent and then took a look at the menu. These dishes matched the price structure of the rooms seamlessly: UNREASONABLY HIGH, even for a hotel. For comparison, I work in Villach and am staying at the Hotel Warmbader Hof (5 stars). I have the choice between an apar**ent with 2 bedrooms or a very large room. The price includes access to the thermal baths and the huge water park, price per night INCLUDING breakfast €100. After returning to the hotel late in the afternoon, I went to reception at 7:20 p.m. to ask for a small, hard pillow, which is what BW is famous for. After 20 minutes of waiting in vain, I gave up (just like 2 other guests) and asked the wait staff for help, but they were busy serving in the restaurant. Not only did none of these people speak German, I can also communicate in several other languages, no, they were extremely annoyed that I was disturbing them. You could also have called it very unfriendly.
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