Xinya International Hotel

Xinya International Hotel Reviews

Xinya International Hotel

No.26 Erqi Road, Guancheng Hui District, Zhengzhou, Henan, 450000, ChinaView Hotel Details
Xinya International Hotel
Xinya International HotelXinya International HotelXinya International Hotel
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Xinya International Hotel Guest Reviews

4.5/5
Good
888 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.5
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All reviews(888)
Positive reviews(849)
Reviews with photos/video(251)
Easy to get around(131)
Friendly front desk staff(105)
Large rooms(58)
Convenient for shopping(58)
Close to metro(57)
Average sound insulation(34)
Loved the night views(18)
Comfortable bed(17)
Negative reviews(39)
Anonymous User
Standard Queen Room
Stayed in Nov 2024
Travel with friends
5 review
3.0/5
Posted on Nov 10, 2024
Room amenities are quite old. No fridge in the room. Location is near 27 square and metro
Response from Property: Dear guest. Thank you very much for choosing to stay at the New Asia Hotel. We only have a small refrigerator in the family bathtub and king size room, or the front desk also has a refrigerator. If you have any items that need to be stored in the refrigerator, you can notify the front desk. The front desk is on duty 24 hours a day and is always at your service. Looking forward to your visit again and wishing you a pleasant journey!
Anonymous User
Standard Queen Room
Stayed in Dec 2023
Solo travelers
7 review
2.7/5
Posted on Jan 7, 2024
Small welcome gift pack provided upon check in. However quite disappointed with the room: room is small and dark, looks like just renovated but can see the facilities are old with some malfunction power sockets. The bathroom wall is still wet. Wifi connection not stable, I have to use my mobile data. Location wise surrounding of this hotel is not foreign friendly. There isn’t obvious hotel main entrance but have to walk about 300m from the roadside, not easy for taxi to locate the hotel especially first time visitor. Also bear in mind that it is located near the famous 27 tower which will strike at the top of every hour, can be heard clearly from the hotel room.
Response from Property: Dear guest, we apologize for not being able to provide you with satisfactory accommodation. We attach great importance to your feedback and have forwarded it to relevant departments. We will make improvements to any shortcomings and attach great importance to employee training. We look forward to your visit again, so that we can have a chance to make up for it. I hope you have a smooth work and a happy life!
Laila
Standard 2-bed Room
Stayed in Jul 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Hotel good location and nearby restaurant
Response from Property: 【 Across from Asia 】 Dear guest, hello! Thank you very much for your 5-point positive recommendation. Your recognition and affirmation of us are our greatest motivation, and customer satisfaction is the service standard we have been pursuing! The New Asia Hotel is located in the city center, with complete commercial and service facilities in the surrounding area. Dehua Pedestrian Street, Erqi Square, David City, and MixC City are all nearby. Thank you for your stay!
Anonymous User
Superior Room (2 beds)
Stayed in Apr 2024
Couples
8 review
4.7/5
Amazing
Posted on Apr 14, 2024
Overall was good and location is near to shopping mall.
Response from Property: Dear guest, hello! Thank you very much for your 5-point positive recommendation. Your recognition and affirmation of us are our greatest motivation, and customer satisfaction is the service standard we have been pursuing! The New Asia Hotel is located in the city center, with complete commercial and service facilities in the surrounding area. Dehua Pedestrian Street, Erqi Square, David City, MixC City, and more are all nearby. In addition, transportation is also very convenient, with train stations, bus stations, subway lines 1 and 3 nearby, making travel very convenient! Thank you again for your stay!
Guest User
Standard 2-bed Room
Stayed in Mar 2024
Business travelers
41 review
5.0/5
Outstanding
Posted on Mar 12, 2024
Great place for cheap price
Response from Property: Hello dear guests!Thank you very much for choosing to stay at our Xinya Hotel and sharing your stay experience! Xinya Hotel is committed to providing you with a friendly and thoughtful stay experience!Sincerely looking forward to your visit again!
LINGS
Standard 2-bed Room
Stayed in Oct 2023
Couples
44 review
4.7/5
Amazing
Posted on Oct 29, 2023
Needby to many busy malls. Room spacious.
Response from Property: Dear guest,hello,Thank you very much for choosing Xinya international Hotel.Your satisfaction is the driving force behind our efforts. We look forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Aug 2024
Family
6 review
5.0/5
Outstanding
Posted on Aug 16, 2024
设施:😄😄😄😄😄
Response from Property: 【二七塔對面】尊敬的賓客您好!非常感謝您選擇入住我們新亞酒店並分享您的入住感受!新亞酒店致力於為您提供親切周到的入住體驗!真誠期待您的再次光臨
Zhujiudiantaiduo
Standard 2-bed Room
Stayed in Sep 2024
Business travelers
17 review
5.0/5
Outstanding
Posted on Sep 5, 2024
The room is relatively large and easy to find. You can see it after exiting the subway. The scenery is very good, overlooking the entire business district. The room was quiet and the bed was very comfortable. Overall, I was very satisfied.
Original TextTranslated by Google
Response from Property: 【亞細亞對面】尊敬的賓客: 感謝您入住酒店並分享, 很高興酒店的每一個環節都得到您的認可, 通過您細緻入微的描述, 可以感受到這次旅程給您帶來的幸福感, 這是我們服務者一直追求的, 這也將成為我們繼續努力、不斷進取的動力, 期待下次為您服務!
Meishiarong
Standard Queen Room
Stayed in Apr 2024
Other
5 review
2.7/5
Posted on May 1, 2024
The hotel entrance is very small, and you can't tell it clearly when you get to the door. There is a very small reception desk, everything is simple, there is no place to eat breakfast, and they said that breakfast is delivered to the room. I left early in the morning, so I didn't see it. The room is average, acceptable, clean, and the bedding is of good quality. The noise of Erqi Square is endless at night, and the sound of racing cars on the road is one after another in the early morning. In short, the room on the 20th floor is still noisy. The service attitude is average, neither cold nor warm.
Original TextTranslated by Google
Response from Property: 【View the Pink Erqi Tower】Dear guests, first of all, Xiaoxin would like to express our sincerest apologies to you. We are very sorry that we failed to satisfy you during your stay. The hotel is located in Erqi District, Zhengzhou City, close to the Erqi Memorial Tower. The Erqi Memorial Tower chimes once every hour from 6:00 to 23:00 in the morning. This is the characteristic and permanent spread of the Erqi Memorial Tower. The Erqi Memorial Tower embodies the Erqi spirit of the Chinese working class. The hotel also has other room types. If you come here next time, you can choose other room types without the sound of the Erqi Memorial Tower chimes. I wish you a happy life!
Guest User
Standard Queen Room
Stayed in Apr 2024
Business travelers
6 review
0.5/5
Posted on Apr 15, 2024
The experience was very bad. First: When checking in, the front desk staff provided very poor service, and they looked like they owed him millions. Second: After checking in, the room was not cleaned properly, there was dust on the table, and there was no cold air in the room. The weather was very hot. At that time, I was still returning to Zhengzhou from Xi'an. I thought the price was very equal, so I booked this hotel. Later, I called the front desk to ask, and then I learned that there was no cold air in the room, and they did not remind the guests when checking in. I turned on the air conditioner in the room, and it was getting hotter and hotter. I called the front desk, and the front desk said that the air conditioner panel was broken, and it did not prevent the cold air from coming out, and it was getting hotter and hotter. Third: The communication with the front desk was very unfriendly. I asked to change the room, and the front desk said: You can stay or not, I am also a hotel operator, and I believe in Ctrip. The reason why I booked the hotel on Ctrip is that I didn’t use the members of Huazhu Club, so I used Ctrip directly. Fourth: On the night of check-in, I found that the price had been reduced, and I communicated to refund the price difference. Ctrip customer service was very friendly, but the front desk staff cursed and just didn’t refund it. The service was very poor.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. We also watched the surveillance when you checked in. Both parties were smiling during the period, and we also assisted your friend to do a visitor registration. For hygiene issues, we will strengthen guest room training and improve the cleaning process. We are deeply sorry for the air conditioning problem. You are also in the hotel business, and you should know that service is the foundation of the hotel industry, and there will never be words of love to stay or not. And I also asked the staff who communicated with you at the time, and there was no similar words in your conversation during the period. Regarding the price difference, it should be that Ctrip will hold some activities in the evening. As a hotel, you should also know that there will be some similar activities such as tonight's sale. But it is only limited to guests who check in at night. At about 8 o'clock on the last night, you asked to check out and change to an hourly room. This is because after 18 o'clock, it is considered a full day, and there is no way to do hourly room processing. Finally, Ctrip also communicated with us, and we also refunded part of the price difference on the same day. In addition, our hotel is not currently participating in Huazhu Club. I wish you a happy life.
Guest User
Standard Queen Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
The room is very comfortable, the sheets and quilts are also comfortable at home, and you can see the Erqi Tower, the iconic building of Zhengzhou, from here. You can eat and go shopping in Dehua Street, David City, and Vientiane City. It is really a suitable place to stay when traveling! Highly recommended!
Original TextTranslated by Google
Response from Property: [Convenient transportation and travel] Dear guests: Thank you for staying in the hotel and sharing. I am glad that every aspect of the hotel has been recognized by you. Through your meticulous description, I can feel the happiness brought to you by this journey. This is what we service providers have always pursued, and it will also become our motivation to continue working hard and making progress. We look forward to serving you next time!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Solo travelers
13 review
4.7/5
Amazing
Posted on Apr 16, 2024
The hotel is near the Erqi Memorial Tower and is located in a busy commercial area. The hotel facilities are OK. It's just that parking is inconvenient. There is basically no parking space in front of the hotel. You can only hear the Hualian parking lot opposite. The parking fee is paid by the hotel. You pay first, take a screenshot of the payment voucher and send it to the hotel staff, and he will transfer the money to you via WeChat. The waiter is still very enthusiastic.
Original TextTranslated by Google
Response from Property: [Check-in at the Pink Erqi Tower] Dear guest, thank you for staying at the New Asia International Hotel. Seeing your affirmation and encouragement between the lines, we will continue to work hard to provide guests with a more comfortable accommodation environment and a more professional and warm accommodation experience. The New Asia International Hotel is located in the center of Zhengzhou, close to the railway station, Metro Line 1 and Line 3, and convenient transportation. It is adjacent to the Erqi Memorial Tower, and the night view of the Erqi Memorial Tower is beautiful at night. Looking forward to your visit again and wish you a happy life!
Tiechuimeimei168
Standard Queen Room
Stayed in Apr 2024
Travel with friends
9 review
4.5/5
Great
Posted on Apr 17, 2024
Facilities: There are few parking spaces. When I went there, there were no parking spaces. It was the first time I stayed in a hotel and had to park in the parking lot outside at my own expense. It was inconvenient. Maybe it was because I was traveling on vacation. Hygiene: Good Environment: Good Service: Good, the lady at the front desk was very nice and the service was very good It is mainly next to the Erqi Tower, which is convenient enough and close to the City of David, Wanbo Mall and so on.
Original TextTranslated by Google
Response from Property: [Next to Erqi Square] Dear guests, hello! Thank you very much for choosing to stay at our New Asia Hotel and sharing your stay experience. The hotel parking spaces will be tight when there is a large flow of passengers. We are deeply sorry for the inconvenience caused to you. If you have such problems next time you stay at our hotel, we will arrange someone to solve them for you. New Asia Hotel is committed to providing you with a cordial and thoughtful stay experience! Sincerely look forward to your visit again!
Guest User
Superior Room (2 beds)
Stayed in Apr 2024
Travel with friends
14 review
4.7/5
Amazing
Posted on Apr 5, 2024
The location is very good. You can see the Erqi Tower. Since it is in the center, it is a bit noisy, but it is a good choice for young people.
Original TextTranslated by Google
Response from Property: [Near People's Park] Dear guests, thank you for your affirmation of our services. We love life and are willing to use our service enthusiasm to relieve you of the fatigue of your journey. Your affirmation and recognition are our greatest wishes. Staying at Xinya Hotel will bring you a steady stream of touches and surprises! We are willing to go with you all the way and wish you a happy journey!
Guest User
Standard 2-bed Room
Stayed in Apr 2024
Family
6 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The room is clean and tidy, with a good view outside the window, Erqi Tower is right outside the window, convenient transportation, thoughtful and enthusiastic service, and extremely cost-effective! All five points!
Original TextTranslated by Google
Response from Property: [Near People's Park] [Near Subway] [Appreciate the pink Erqi Tower] Dear guests, thank you for your affirmation of our service. We love life and are happy to use our service enthusiasm to drive away your fatigue during the journey. Your affirmation and recognition is our greatest wish. Staying at Xinya Hotel will bring you endless touches and surprises! We are willing to accompany you all the way and wish you a pleasant journey!