Suketai Meisu (Zhuhai Hengqin Port Branch) Reviews

Response from Property: Dear guest, first of all, thank you very much for choosing to spend your time at our hotel, we are deeply honored to serve you. We are deeply sorry for the trouble you encountered during your stay. The situation you described clearly does not meet our hotel's service standards and is definitely not the experience we expect to give you. Regarding the problem you mentioned that the door card cannot be opened, we understand your troubles and thank you for your patience, especially when you tried to contact the front desk but failed to receive a timely response. We sincerely apologize as this is not our hotel's usual style. We will communicate with hotel management immediately to understand and resolve this issue. In addition, regarding the hair on the pillow, this is also a hygiene issue that we cannot accept. We will immediately contact the hotel cleaning team to ensure that a high level of cleanliness is maintained in all guest rooms. We thank you very much for your feedback. Your opinions and suggestions are extremely important to improve our services. We sincerely hope to provide you with better service so that you can have a better experience next time you visit. Thank you again for your patience and understanding. If you have any additional questions or need assistance, please feel free to contact us. welcome next time!

Response from Property: Dear guest, first of all, thank you for choosing our hotel and taking the time to share your experience on the website. I am very sorry to read your review. Your feedback is very important to me. I deeply regret that our service did not meet your expectations during your stay. Regarding the issues you mentioned, I noticed that your main focus is on the cleaning service and room supplies. I would like to respond in depth to these situations. About cleaning service: We understand that a good sleeping environment is crucial to every guest. I'm very sorry for the inconvenience our cleaning service has caused you. I will report this issue to our cleaning team and ask them to pay more attention to cleaning at the right time to avoid disturbing guests' rest. Regarding room supplies: I am very sorry for the lack of room supplies and odor issues you mentioned. This is clearly not up to the standards we provide to our guests. I will communicate with the hotel management immediately to investigate the issue and take necessary measures to resolve it. Again, I thank you for taking the time to share your experience on the site. Your feedback is very valuable to us and I will take your suggestions and comments back to the hotel and pass them on to the relevant departments for improvement. We attach great importance to every guest's opinions and suggestions, and hope we can have the opportunity to correct our mistakes and provide you with better services. If you have any further needs or want further information in the future, please feel free to contact me via: [your contact information]. We look forward to your visit again and hope we have the opportunity to provide you with better services. Once again, we deeply apologize for your unsatisfactory experience!

Response from Property: Dear guest, I am sorry that I could not get your five-star recognition! Our sanitation is all cleaned by the housekeeping attendants who have received unified professional training. You can tell from our bedding. Our bedding is equipped with moderate hardness and softness according to the quasi-four-star standard. The gestures of making the bed are also implemented according to the quasi-four-star standard. Can a small hotel that costs tens of dollars have such exquisite wrapping at the end of the bed? Please rest assured with this professional police officer. Thank you very much for your comments and suggestions. Although this situation has not been found in other rooms, we have received it and made improvements and improvements. We will strengthen management and supervision in the future and strive to improve the hygiene quality of our guest rooms. As well as our service quality, we give every guest a homely, warm, clean and tidy experience. I wish you a pleasant journey!

Response from Property: Dear guest: Thank you for choosing Sosman Hotel! The hotel is newly opened, with a quiet environment and a mountainous location, so you need to drive a little further in. The hotel attaches great importance to cleanliness and sanitation of the garden area. The relevant hotel departments will strengthen the training of hotel employees. We look forward to seeing you and your family come again and let us provide you with a wonderful holiday environment!

Response from Property: 非常抱歉給您帶來了如此不愉快的入住體驗，我們深感自責。關於無人值守前台的問題，我們一直在努力優化自助入住流程，並增加現場引導人員，以確保每位客人都能順利入住。顯然，這次我們沒有做好，對此我們深表歉意。關於客房衞生問題，我們更是無法容忍。我們已經立即對客房進行了全面檢查和深度清潔，並加強了衞生管理，以確保類似情況不再發生。同時，我們也會對布草的存放和處理進行更加嚴格的規範，避免再次給您帶來困擾。對於您提到的蟑螂問題，我們已經聯繫了專業的害蟲控制公司進行全面消殺，確保酒店環境的整潔與安全。我們非常重視您的反饋，並會以此為契機，全面提升酒店的服務質量和衞生標準。希望您能給我們一個改正的機會，我們定將以更加優質的服務回饋您的信任。再次對給您帶來的不便表示誠摯的歉意，期待您能再次光臨，體驗我們改進後的服務。

Response from Property: 尊敬的客人，您好！非常感謝您選擇我們酒店並在網站上留下寶貴的點評，您的每一條反饋都是我們前進的動力和寶貴的改進方向。針對您此次入住的體驗，我們深感重視，並在此逐一回應您的反饋：關於非24小時前台與微信辦理入住：我們理解非24小時前台可能給您帶來了一些不便，但微信辦理入住正是我們為提升效率與便捷性而推出的服務。我們非常欣慰地知道這一服務在一定程度上為您的入住帶來了便利。未來，我們也會持續優化這一流程，確保每位客人都能享受到更加順暢的入住體驗。停車場與位置指引：感謝您指出周邊環境的特殊性，我們確實位於一個相對偏靜的區域，這在一定程度上保證了酒店的寧靜與私密性。對於司機難以找到位置的問題，我們深感抱歉，並會在後續加強對外宣傳中的位置指引，同時考慮在停車場入口增設更醒目的標識，以減少類似情況的發生。至於進停車場後跟隨索斯曼標識行走的指引，我們會確保其清晰可見，方便每一位客人找到酒店。房間設施反饋：您提到的房間內有冰箱、洗衣機等便利設施，我們很高興這些能夠滿足您的基本需求。然而，晾衣區域空間有限給您帶來了不便，這是我們需要改進的地方。我們將考慮在房間設計中增加晾衣空間或提供其他解決方案，以滿足不同客人的需求。周邊餐飲訊息：關於周邊餐飲的推薦，我們非常感謝您的提醒。雖然我們不能直接控制周邊商户的具體情況，但我們會盡力在入住指南中提供更詳細、準確的餐飲訊息，包括距離和步行時間，以幫助客人更好地規劃行程。空調噪音問題：對於您反映的空調噪音問題，我們深感抱歉。我們已將此情況記錄在案，並將立即安排工程部進行檢查與調整，確保所有房間的空調設備都處於良好的工作狀態，減少噪音對客人休息的影響。視頻上傳問題：如果您有關於房間或設施的視頻想要分享給我們，以便我們更直觀地瞭解問題並作出改進，我們非常歡迎。您可以通過酒店官方網站上的“聯繫我們”頁面發送視頻連結，或者直接通過我們的微信客服號進行上傳。我們會認真查看並處理您的每一條反饋。價格與價值：關於價格問題，我們始終致力於提供物超所值的住宿體驗。在價格調整時，我們會綜合考慮市場需求、成本變動及服務質量提升等多方面因素。當然，我們也理解每位客人對於性價比的不同期待，因此會繼續努力優化服務，確保每一位客人在我們酒店都能享受到滿意的住宿體驗。再次感謝您的寶貴意見，您的滿意是我們最大的追求。期待您下次光臨時，能看到我們的進步與改變。祝您生活愉快！

Response from Property: 尊敬的客人，首先，我代表[酒店名稱]全體團隊，對於您此次入住體驗中遇到的種種不滿與失望，表示最深切的歉意。您的反饋是我們改進服務質量的寶貴指南，我們對此高度重視，並深感自責未能達到您的期望。關於您提到的服務問題，我們深知優秀的服務是酒店的核心競爭力之一，而您的遭遇顯然與我們的服務理念相悖。我們立即着手調查此事，確認是否存在員工疏忽或培訓不足的情況。我們將加強前台及公共區域員工的服務意識培訓，確保每位客人都能感受到温暖與關懷。同時，我們也會增設服務監督機制，確保類似情況不再發生。對於設施方面的問題，特別是酒店公共區域空調缺失導致的悶熱潮濕環境，我們深感遺憾。這確實是我們設施維護上的疏忽。我們已經安排專業人員對空調系統進行全面檢查與維修，並考慮增設通風設備，以改善整體環境舒適度。未來，我們將定期進行設施巡檢，確保所有設備處於最佳運行狀態。關於房間清潔與整理的問題，我們承認這是我們的重大失誤。我們已責令客房部立即整改，加強房間清潔與檢查流程，確保每位客人在入住期間都能享受到整潔、舒適的住宿環境。同時，我們也會加強對員工的監督與指導，確保服務質量達到行業高標準。關於離店後要求五星好評的情況，我們堅決反對任何形式的強制好評行為。我們珍視每一位客人的真實反饋，無論是好評還是差評，都是我們前進的動力。您的每一條建議都將被認真對待，並轉化為我們改進服務的具體措施。最後，我們再次為給您帶來的不便表示誠摯的歉意，並誠邀您在未來有機會時再次光臨[酒店名稱]，讓我們有機會用實際行動彌補這次的遺憾。同時，我們也願意為您提供一次免費的住宿體驗或其他形式的補償，以表達我們的誠意與決心。期待您的回覆，並祝願您生活愉快，萬事如意！