Suketai Meisu (Zhuhai Hengqin Port Branch) Reviews

Response from Property: Dear guest, first of all, thank you very much for choosing to spend your time at our hotel, we are deeply honored to serve you. We are deeply sorry for the trouble you encountered during your stay. The situation you described clearly does not meet our hotel's service standards and is definitely not the experience we expect to give you. Regarding the problem you mentioned that the door card cannot be opened, we understand your troubles and thank you for your patience, especially when you tried to contact the front desk but failed to receive a timely response. We sincerely apologize as this is not our hotel's usual style. We will communicate with hotel management immediately to understand and resolve this issue. In addition, regarding the hair on the pillow, this is also a hygiene issue that we cannot accept. We will immediately contact the hotel cleaning team to ensure that a high level of cleanliness is maintained in all guest rooms. We thank you very much for your feedback. Your opinions and suggestions are extremely important to improve our services. We sincerely hope to provide you with better service so that you can have a better experience next time you visit. Thank you again for your patience and understanding. If you have any additional questions or need assistance, please feel free to contact us. welcome next time!

Response from Property: Dear guest, first of all, thank you for choosing our hotel and taking the time to share your experience on the website. I am very sorry to read your review. Your feedback is very important to me. I deeply regret that our service did not meet your expectations during your stay. Regarding the issues you mentioned, I noticed that your main focus is on the cleaning service and room supplies. I would like to respond in depth to these situations. About cleaning service: We understand that a good sleeping environment is crucial to every guest. I'm very sorry for the inconvenience our cleaning service has caused you. I will report this issue to our cleaning team and ask them to pay more attention to cleaning at the right time to avoid disturbing guests' rest. Regarding room supplies: I am very sorry for the lack of room supplies and odor issues you mentioned. This is clearly not up to the standards we provide to our guests. I will communicate with the hotel management immediately to investigate the issue and take necessary measures to resolve it. Again, I thank you for taking the time to share your experience on the site. Your feedback is very valuable to us and I will take your suggestions and comments back to the hotel and pass them on to the relevant departments for improvement. We attach great importance to every guest's opinions and suggestions, and hope we can have the opportunity to correct our mistakes and provide you with better services. If you have any further needs or want further information in the future, please feel free to contact me via: [your contact information]. We look forward to your visit again and hope we have the opportunity to provide you with better services. Once again, we deeply apologize for your unsatisfactory experience!

Response from Property: Dear guest, I am sorry that I could not get your five-star recognition! Our sanitation is all cleaned by the housekeeping attendants who have received unified professional training. You can tell from our bedding. Our bedding is equipped with moderate hardness and softness according to the quasi-four-star standard. The gestures of making the bed are also implemented according to the quasi-four-star standard. Can a small hotel that costs tens of dollars have such exquisite wrapping at the end of the bed? Please rest assured with this professional police officer. Thank you very much for your comments and suggestions. Although this situation has not been found in other rooms, we have received it and made improvements and improvements. We will strengthen management and supervision in the future and strive to improve the hygiene quality of our guest rooms. As well as our service quality, we give every guest a homely, warm, clean and tidy experience. I wish you a pleasant journey!

Response from Property: Dear guest: Thank you for choosing Sosman Hotel! The hotel is newly opened, with a quiet environment and a mountainous location, so you need to drive a little further in. The hotel attaches great importance to cleanliness and sanitation of the garden area. The relevant hotel departments will strengthen the training of hotel employees. We look forward to seeing you and your family come again and let us provide you with a wonderful holiday environment!

Response from Property: Dear guests: Hello! Every choice you make is our great honor, and we are delighted by your consistent support to us. Looking forward to meeting you again!