Nanaimo Inns

The air conditioner started leaking 3 or 4 days before we left the hotel as we were there for one week . It was kind of awkward as it is above the closet and right in front of the front door so we had to keep a towel down so nobody slipped. Especially my 5yr old son when he visited . Also I didn't realise when booking the room how small it was, it actually was inconvenient, how small it was especially for a week! If I had known that (because the picture makes it look like a regular sized hotel room and they had thae size on there bit which really looks at the sq metre if the room size. If I I had known it was so small I wouldn't of rented there. The staff were great though. They didn't charge us for late booking four when we told them about the air conditioner leaking

It was an amazing exercise staying at Turtle, it’s in the middle of downtown, super close to ocean, restaurants and night life is good. I’m definitely staying there again! It was clean n neat, no one disturbed, guests were super friendly.

All aspects are very good. The hotel is very clean, but there is no hot water bottle, you have to take it with the front desk, and there is no bottled water in the hotel.

The hotel is located about 3 kilometers from the city center. There are several plazas along the way to shop and eat. The breakfast at the hotel is simple but full. Some rooms have been renovated and are quite good. Reception is very warm, praise!

There’s no denying that this hotel needs an update and all the junk clearing out the reception area. It is dated and at first sight, it puts you off staying there. You cannot say that the receptionists are unfriendly, it’s just they don’t engage with their clients and the result is that they do not seem welcoming. The rooms are dated too, microwaves stacked on top of fridges that can trip the fuses and “black out” your room. The ensuite looks and feels old with noisy inefficient extract fans. On the plus side, the beds are very comfortable, well serviced and clean as are the rooms but that dated look detracts and the lighting is dire. Dire too is the heating and AC, grossly inefficient and virtually uncontrollable. There are minimal supplies in the room but the coffee machine delivers really good coffee. No kettle but reception have one on request. The restaurant food is very good but throughout our week in the hotel, it always had few customers. I suspect the reason for that is that it is very expensive as are the wines and drinks. Too expensive by far for such an establishment and whilst the food was very good, it was not of high enough standard to demand these prices. I would have liked to dine there more often but there are good less expensive restaurants a short drive away and many bar restaurants a short walk over the road. Would I go back again? Well, yes but it would be a bed for the night only. I think they are missing a trick here at many levels or they are not interested in making this establishment better. It has so much potential, such a shame.

The environment is very nice and there is a garden, a large parking lot, and the rooms are large, like suites. It is only a few minutes drive from the hotel to the city centre, which is especially convenient.

Breakfast is ok, because of the epidemic, I took it away. Can add an extra bed, the room is big. Suitable for bringing children. The location of the hotel is great. There is free parking. It is very convenient to go to the ferry.

Clean hotel close to ferry terminal. Breakfast basic but okay. Away from downtown. Free car parking. Good size rooms. Excellent bed. Excellent WiFi.